Caliber - Philadelphia - Frankford

4.8 (2,932reviews)
96%
4066 Kensington Ave,  Philadelphia,  PA  19124
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In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,932)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, professional and friendly staff, and exceptional repair work that leaves vehicles looking brand new. Many highlight the proactive communication through regular text and phone updates, keeping them informed at every stage. Timeliness is a standout strength, with numerous customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including occasional mismatches in paint or parts, vehicles not being fully cleaned at pickup, and instances where communication could have been more proactive. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Amazing customer service, communication was top notch, body work is flawless."
"... informed whenever I inquired about my vehicle. Also, the work that was completed on my vehicle I found to be exceptional. My SUV looks like it was never damaged in the first ..." Read more
"... updated me if they had to change my cars location. The quality of repair was superb." Read more
"Absolutely amazing job. I am over the moon with how happy I am with the job done."
"I had a great experience here! They fixed my car really quickly and had me back on the road in no time. The staff was professional, efficient, and made ..." Read more
"My car came back, Brand New. They only took nine days to fix it. Its running beautifully. I love the way it feels ..." Read more
"The team was professional, provided timely updates, and finished the repairs faster than expected."
"I got my car back in few days much faster than I expected"
"Three times I had to wait for parts I'm very satisfied with the work was done"
"Service was immaculate. From the time my car was towed until it was picked up there was a ton on communication. They were willing to answer any questions I had immediately. ..." Read more
"I was notified via text messages letting me know everything was on track with the repairs, no delays. I was totally satisfied ..." Read more
"... convenient and great customer service. I would say there could have been better communication as far as updates on repair." Read more
"I wasnt updated with my cars progress at all. Car was dropped off at the shop on 101725. I called ..." Read more
"... within 8 days. I am extremely happy with your work. I was informed every step of the way. When you were done. You also clean my vehicle. You ..." Read more

My Experience

Car came back good

My Experience

Thank to everyone for a job well done Linda always take good care of me and to the mechanic thank you you always do a good job i keep coming back when i need a repair yall are the BEST

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Jimmy did a fantastic job, and Nancy was the most pleasant administrative person I've talked to in months. Car was cleaned, spotless, and functional when I picked it up, and they had a system to return my Enterprise rental for me.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I took my car to be fixed (passenger side) when I got it back the driver side door was malfunctioning I’m unset

Customer Service

Upset

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I love the way my keep look the work that the work was done was amazing

Likely to Recommend

Repair Quality

When I go to make a turn noise frpm left wheel makes a rubbish rough noise, and theres a uneven side of the left side of the hood that was repaired with a bigger gap suppose to the left side of the hood than the right side of the hood.

Customer Service

The service attendant was courteous and very responsive and respectful answerded all question, if she couldn't she retrieved the mechanic.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent Work Caliber Collision.will recommend Caliber Collision. To everybody..

Likely to Recommend

5 Star Work 5 Star Team

Repair Quality

Caliber Collision The Best in the Buisnes Thank You For Hooking Me Up.

Customer Service

Professional,Reliable,Informative..

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

As far as I can tell so far, Caliber Collision did a great job.

Customer Service

Everyone I dealt with was super nice, very friendly and helpful. I am wondering, though, if there is any leftover paint from my car, what does the shop do with it? Do they ever give it to the customer in case the customer needs it at sometime in the future for little scratches.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Right away I felt my car was in good hands. I was walked through the process, updated throughout, and greeted with a smile during drop off and pick-up. Definitely will use them in the future!

Likely to Recommend

Repair Quality

great work!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service in a short period of time!! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I like to thank the whole team. Second time using caliber and again I am amazed at the work that was done. Just like to thank everyone at caliber collision for there help.

My Experience

I loved the prompt service. I was not stuck in a small rental for weeks.

My Experience

Thank you! Great work

My Experience

No good working

Likely to Recommend

Repair Quality

Customer Service

No problems

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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