Caliber - Pittsburgh - Babcock Blvd
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great people and great quality work
Customer Service - 5.0/5.0 -
Great people
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will definitely recommend to family and friends
Repair Quality - 5.0/5.0 -
Wonderful service. Thank you so much
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair looks great.
Customer Service - 5.0/5.0 -
The staff was very professional and courteous
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
My car wasn't ready when I went to pick it up. I noticed an area that was flawed.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff are amazing. Very professional and helpful. They do excellent work and my car looks great!
Likely to Recommend - 5.0/5.0 -
Excellent work
Repair Quality - 5.0/5.0 -
Everything works in my vehicle the exact same way it did prior to my accident.
Customer Service - 5.0/5.0 -
The communication was excellent from the shop. Everyone was very friendly and helped me understand the repair process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and everything looks perfect!
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I want to start this off by first saying that this review is not really indicative of how I was treated because everyone I dealt with was mostly nice and pleasant. My main issue was how I was communicated with about when the repair was going to be complete. To start, I dropped my car off on 7/30/23 and the “expected” completion date I was given was 9/15, I didn’t get my car until 9/27. The communication I was given during this time was mostly vague and not really transparent to what was actually going on with my car. In one instance, after the original expected date was missed I was given a new date that was 7 days from that date. I reached out a few days before to see if things were on track and nobody answered my text. My insurance company calls the next day to say “hey they’re taking great care of your car and you will have it by the middle of next week!” Mind you, this is the day before the new expected completion date and after I reached out to the shop to make sure everything was on schedule. The shop finally reached back to me the morning of the new expected date and tells me everything is on schedule for that day and they’ll tell me if something changes. A few hours later, I get a text saying they ran in to an issue and my car will be delayed until the middle of the next week. They also kept telling me it was because “my car was badly damaged” which I found kind of condescending. I know my car was damaged and I assume they did they’re due diligence in the initial inspection before starting repairs and ultimately giving me an eta. Why remind me at that point that the delays are because of the damage? They were all smiles and courtesy when I picked my car up so there’s no complaints about that but for me it’s important to complete something when you say you’re going to complete it because I planned my life around that. I would have rather not been given a date and told it would take longer so I didn’t make plans as if I would have my car.
Likely to Recommend - 2.5/5.0 -
The 12 day delay would prevent me from a recommendation. Also being notified the day of pickup that the repair won’t be done for an additional 5 days contributes to this
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I already wrote this review but I’ll write it again. I think everyone was pleasant enough but I had some issue with the timeliness of the repair and the vague nature of the status updates. My car wasn’t done until 12 days after the “expected” completion date. After the second postponement I was told this was die to the extensive damage to my car. To me that’s kind of condescending as I would have thought the extent of the damage would be taken in to consideration before offering any sort of eta’s. For a company that touts its ability to “restore the rhythm of your life”, this 2 month repair process was more of a pain than anything and the only advice I would give to you guys is maybe being more transparent when giving weekly updates. For example, “your car is in frame and being worked on” is acceptable only if you’re planning to meet your expected eta. If there are issues that may prevent the car being done on time, maybe they should be communicated clearly. I’m giving a 7 because the work was well done but the 12 day delay prevents this repair from being a 10
Returned Clean
My Experience - 5.0/5.0 -
Loved text updates and the time and care the team took.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
East communicative and great work.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
If they want quality work and respect, this is the place to go
Repair Quality - 5.0/5.0 -
Service was second to none it was a privilege to deal with such professionalism
Customer Service - 5.0/5.0 -
Top-of-the-line
My Experience - 5.0/5.0 -
Tim and Robin were extremely helpful and professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very good service.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
(Actual name: Bonnie GORDON - this misspelling started with State Farm and keeps following me! Haha) Kudos to Robin Welch (who now seems like an old friend) and the entire staff for being so friendly and personable. I can't remember the name of the receptionist/scheduler, but her kindness helped me out of a tight spot when I had to change my initial appt. time by one hour. The repairs turned out to be a bit more involved than we first thought...so it took longer than the initial estimate.. But Im pleased with the result and with the overall experience. Also, Tim was very helpful when I picked up the car. Note: I have hit the SUBMIT button a few times but this doesn't appear to be sending.