Caliber - Pittsburgh - Lowries Run
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
appreciate all the help and patience during the process!
My Experience - 5.0/5.0 -
I appreciate the text updates and communication. Everything went smoothly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
I received my car at the agreed time.
Likely to Recommend - 5.0/5.0 -
Absolutely would recommend.
Repair Quality - 5.0/5.0 -
They were professional, courteous and kind. Nick was outstanding at communicating with me and his attention to detail was amazing.
Customer Service - 5.0/5.0 -
Outstanding! Always attentive and kind.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Id never use you again. Id never suggest you. I would do my best to convince someone who wanted to use you, to not use you and choose someone else
Repair Quality - 0.5/5.0 -
Hail damage. Was fixed fine. No issues Phone app alerts me issue with pre collision system. I tell them and they look at it another day and tell me it's fine and it will go away. I pick car up and its flashing on dash that theresna pre collision malfunction.and it doesn't go away. Schedule it to come back in and they cancel due to power outage. Not they fault and I understand that. No problems just including for transparency I tell them on the phone my trunk light doesn't work anymore and my headliner is dirty from dropping it to repair hail damage. They agree to clean headliner and fix trunk light when they fix pre collision I drop car off finally for repairs. They paid for rental which they should it was they fault. 1 week later I pick my car back up(that's today) the pre collision issue is fixed but ny trunk light still doesn't work and my headliner is uncleaned. I tried to give the benefit of the doubt that things just happen but it's unbelievable that they didnt fix the trunk light that they caused to not function and they didnt clean my headliner. After I was assured it would be taken care of when I dropped it off the second time. I just picked it up and I'll take the loss on my headliner and trunk light. I consider myself lucky that the car still runs and I dared not tell them my issues still weren't fully resolved or I would of surely not had my car another week and probably picked it back up with even more issues. I would never take a vehicle back or ever recommend or suggest anyone use any caliber collision after this experience. You should be ashamed
Customer Service - 4.0/5.0 -
Customer service was great. I should give it a 10 because the people I interacted with were great but the service and issues I had were so bad I simply can't bring myself to give more than an 8
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nick was very nice and professional and helping us
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Except during this location's power outage for a week, with poor communication to me as to the status of my car, the service and quality were great
Customer Service - 4.0/5.0 -
1) Mix up of like vehicles caused me to receive "your car is ready" and after I questioned if they had the correct information, never had a follow up communication to say there was a mix up 2) I accept they were under unusual communications conditions after a severe storm which cut the facility off from power , internet and phone service for over a week. What I felt was very poor service was that they did not reach out to me directly (from their alternative location) during this week. Only after I insisted that I receive a call from my representative through a call to the emergency number provided, did I get a response.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
When I picked up my car, the fog light wasn't working. After the car was there for more than a month, the steering wheel was crooked and they said they did an alignment on the car.
Customer Service - 0.5/5.0 -
When I picked up my car, the fog light wasn't working. After the car was there for more than a month, the steering wheel was crooked and they said they did an alignment on the car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I already have
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nick, Tim and Stephanie were great...friendly, efficient and communication was very good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision, kept us update throughout our experience with our car. Even with power being lost in the area for almost a week, they completed our car in a reasonable amount of time. Would recommend them to everyone I know and would use them again. But I hope not to need them again.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was so kind and made you feel important. The process was so smooth, they explained everything and answered all questions- I couldn’t be happier with my involvement with all members at caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Would recommend to everyone
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Super easy to work with, much faster than expected. will absolutely use again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was polite and professional. Nick Harke (Service Advisor) really made us feel special, answered all questions, addressed all concerns, and communicated promptly on the progress of repairs. They completed the repairs in the time frames that was promised and our vehicle looked showroom ready. AAAA++++++