Caliber - Pittsburgh - Lowries Run
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am writing to share my feedback regarding the recent repair work performed on my vehicle at Caliber Collision Center located at 453 Lowries Run Rd, Pittsburgh, PA 15237. My experience was noteworthy in several aspects, and I would like to detail both the positive elements and areas where I believe improvements could be made. **Initial Contact and Scheduling:** From the moment I contacted Caliber Collision to schedule my repair appointment, I was impressed with the ease and efficiency of the process. The customer service representative was courteous, informative, and promptly scheduled an appointment that fit my schedule. The confirmation email with the appointment details was a helpful touch. **Customer Service and Communication:** Upon arriving at the collision center, I was warmly greeted by the staff. The service advisor, Richard, was particularly attentive, taking the time to thoroughly inspect my vehicle and explain the necessary repairs. Throughout the repair process, I received regular updates via phone and email, which kept me informed about the progress and any additional issues that were discovered. **Repair Quality and Timeliness:** The quality of the repair work exceeded my expectations. My vehicle, Subaru and Outback, had sustained significant damage to the front side of the vehicle, but when I picked it up, it looked as good as new. The paint job was flawless, and the replaced parts were seamlessly integrated. The repair was completed within the estimated time frame, and I appreciated the adherence to the promised timeline. **Facility and Amenities:** The collision center itself was clean, well-organized, and had a comfortable waiting area. The availability of refreshments made the wait more pleasant. The facility's professional appearance reassured me that my vehicle was in good hands. **Post-Repair Follow-Up:** A few days after the repair, I received a follow-up call to ensure everything was satisfactory with my vehicle. This level of aftercare demonstrated Caliber Collision's commitment to customer satisfaction and quality assurance.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent communication throughout even though the repair was much more extensive than estimates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice service personal
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The determination that my car was totaled was made quickly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My van interior was a little dusty.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent job fixing my bumper. It was very quick and easy. And to top off the good service, you even cleaned the inside and washed the car!! 5 Stars!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
helpful, skilled, and kind people!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0 -
Repair quality was very good.Communication and delays were totally unacceptable
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Pleasant staff and smooth process!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Timely service, beautiful repair work, friendly and courteous staff.
Likely to Recommend - 5.0/5.0 -
Have already referred them to a friend of mine.
Repair Quality - 5.0/5.0 -
The car looks great, and the workmanship was top notch.
Customer Service - 5.0/5.0 -
Repairs were completed in a timely manner and when promised.