Caliber - Poughkeepsie

4.8 (2,720reviews)
97%
487 Haight Avenue,  Poughkeepsie,  NY  12603
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,720)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed to an exceptionally high standard, often leaving vehicles looking brand new. Communication was a standout highlight, with customers appreciating frequent text and call updates throughout the repair process, making stressful situations feel manageable. Timeliness was another strong point, as numerous customers were pleasantly surprised to receive their vehicles ahead of the estimated completion date. Cleanliness also received special mention, with many customers delighted to find their vehicles cleaned inside and out upon pickup. A few customers noted areas for improvement directly from their experiences, including occasional incomplete repairs, paint quality concerns, and isolated instances where communication or professionalism fell short of expectations.
AI-Generated from reviews written in the last 12 months
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"... like it did before the accident. To my amazement, I couldn't tell if it ever had any damage. They even cleaned inside and out, which really surprised me because the inside ..." Read more
"... the staff was professional and genuinely kind, and the quality of the repair work was outstanding. My Bronco looks absolutely amazing — the attention ..." Read more
"Beautiful job with perfect painting and blending of all little components. They really pay attention to detail and did a thorough ..." Read more
"... completed ahead of the anticipated timeline, and the quality of the repairs was excellent—my vehicle looks as good as new. On top of that, everyone I interacted with was professional, ..." Read more
"... front and rear doors were completely taken care of, color matched, mirror and sensors worked flawlessly afterwards. Complimentary interior cleaning vacuuming was appreciated. ..." Read more
"Vehicle was done by May 8. The promised date was May 20. We were overjoyed to get it back early."
"Seriously, if I could give an 11 I would. The estimated date was fifteen days and when told that my daughter needed the car to go to work and school they completed it ..." Read more
"... and quality of service for our car and our family. Everything was done much faster than we thought it would be done. Thank you." Read more
"... which made the whole process much less stressful. The work was completed ahead of the anticipated timeline, and the quality of the repairs was excellent—my ..." Read more
"Car was done perfectly a week ahead of time. They were extremely communicative. Great experience."
"The communication was excellent the entire way through and it really felt like they cared about my repair! ..." Read more
"Excellent communication via text throughout the process."
"... functioning correctly. Throughout the repair process, the staff at Caliber Collision provided updates through text messages, which allowed me to stay informed about the progress ..." Read more
"... process was conducted with exceptional professionalism. I was kept completely informed from beginning to end. Just an outstanding job done by your entire staff. ..." Read more
"Very misleading and dismissive"

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thoroughly satisfying

Likely to Recommend

Most definitely recommend

Repair Quality

Absolutely Satisfied

Customer Service

Satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Julie was excellent in keeping me informed of my car progress.Julie was very professional in explaining the whole process of my vehicle transition.I received my car today in excellent condition.I thank caliber Collision for the great service and work.

Likely to Recommend

I will definitely let everyone know about caliber Collision.

Repair Quality

This company definitely are professional.I was very satisfied with the communication from Julia.The work on my car was well done.

Customer Service

The staff is amazing professional people.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I was very satisfied with the work done on my car. I would definitely recommend this shop. I was kept informed of everything going on with my car, which I really appreciated

My Experience

From drop off to pick up, the staff at Caliber were responsive and communicative. When I picked up my Vehicle, I had a few questions and they were answered. I was also reassured I can call anytime or bring the Vehicle back if I notice any issues later on.

My Experience

My Experience

Service was excellent. Service was on time. They made a difficult situation easy. Peter is the best

Likely to Recommend

My wife is hard to please but when she saw the car I have never seen her happier

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Extremely professional

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the time I dropped truck off to pick up the staff has gone above and beyond. Front desk was very nice, answered my questions and made me feel comfortable. Julia was extremely helpful always keeping me in the loop, making sure the correct job was done. Christian is a pleasure, he does outstanding work, and has the highest of standards completing the job to perfection. They all made an unpleasant task extremely pleasurable. Thank you Pat

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great job, car looks great, rating is because there is always room for improvement.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

I appreciated how you guys kept me updated throughout the process through text!

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