Caliber - Pueblo

4.8 (3,905reviews)
97%
2002 Alma Ave,  Pueblo,  CO  81004

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,905)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with daily text updates and proactive outreach keeping customers informed throughout the process. Timeliness was frequently highlighted, with numerous vehicles completed ahead of schedule. Staff professionalism, friendliness, and helpfulness were widely appreciated. A few customers noted areas for improvement, including occasional communication gaps, parts-related delays, and minor finishing details that needed follow-up visits, as mentioned directly in their feedback.
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"Caliber Collision went above and beyond my expectations! They did an incredible job repairing my vehicle—it looks absolutely brand new. ..." Read more
"They did an amazing job on my vehicle. I very pleased with the service I received and how fast the work ..." Read more
"... were a brand new car right off the show room floor! Excellent workmanship with exceptional attention to perfect detail in the repairs on our car. Thank you for your courtesy ..." Read more
"The repair is wonderful and such high quality there is no sign of any damage"
"My car looks amazing and I am completely satisfied with the quality of work Caliber Collision has performed!"
"My vehicle was ready early and looked amazing!"
"It was a day late and communication about that was not very good. I had to call two different times."
"It took a couple of days longer because a part they received was damaged so had to wait a few extra days for a new part to ..." Read more
"... staff was very professional and understanding. I was kept informed on a daily basis.Via text messages, this was important to me as it demonstrated their concern and care for ..." Read more
"Communication was direct and seemless, with timely updates I was kept informed of the progress and pickup timeline."
"Great communication. Ample amount of notice on delays and any ongoing progress. Satisfied with responses to questions and ..." Read more
"They had no contact throughout the time my car was in service. When I dropped my car off I was told a few things ..." Read more
"Great customer service! communication of the whole process and updates along the way were reassuring during the process. My car looks amazing ..." Read more

My Experience

Excellent service! Gave detailed updates and made us feel like we knew exactly where our vehicle was in the process.

Likely to Recommend

I would recommend anyone to caliber

Repair Quality

Awesomeness

Customer Service

Great awesomeness

Returned Clean

My Experience

I would like to personally thank Laura and April!!!!! Laura got me started with the process and then April got in contact with me on the progress of the repair etc… they both were very pleasant to work with!! When my truck was all finished I advised April that I could only make it on a Saturday because my schedule was so so hectic and I asked her if she could possibly meet me at the shop to pick up my truck and without hesitation said that she could absolutely meet me on Saturday which I thought was just so kind!!! When I got there to pick up my truck April was literally cleaning my windows and had my truck stared!! I was in total awe!!! You just don’t see that kind of work ethic anymore these days!!! I had several questions for April about the process etc. and she explained every little detail to me and she just made me feel that Caliber collision took absolute pride in there work!! And customer satisfaction!!!,,the repairs that were done to my truck came out absolutely flawless and for what needed to be done I was in awe when I saw how amazing my truck looked it literally looked brand new,, amazing work!!!!!!I will definitely be recommending anyone that needs repairs done on there vehicle to you guys!!!! Again I want to express just how pleased I was with the whole experience with april , Laura and caliber collision ., and also to the staff for getting my truck up and back on the road!!

My Experience

April was amazing. She kept in contact with me through the entire process and my car looks wonderful. Thank you!

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My Experience

Everyone was friendly and courteous. I got several texts which shared information on the progress and asked if I had concerns or questions. All repairs are satisfactory. The car was even detailed on the inside.

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They were supposed to fix a dent in my back fender on the passenger side, and I don’t understand why they were inside my car on the passenger side when the damage was in the rear in the back. I was told the detailer was there in my car, but my car was not cleaned on the inside, but for some reason, they damaged my power cord for my dash cam and tried to hide the the cord they cut and then try to blame me and say that it was that way when I dropped it off. When whoever damage the cord who ever did it and didn’t care, the cord must have gotten caught on their feet I guess, and when the plug for the USB port got caught it damaged the paint and left gash where there’s like a small dent and paint peeled away from where it looks like the cord may have slid outside the door and then they maybe they ran over it when they were driving my car. The woman I was dealing with about my car did replace the cord, but I didn’t notice the damage in the doorway until a few days after it was kind of hard to notice in the shade at the bottom of the car.

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Renee is amazing

Returned Clean

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Repair Quality

excellent service, car looks like new.

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Returned Clean

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Returned Clean

My Experience

Amazing customer service to include communication from beginning to end

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My Experience

Caliber is little expensive and it may take a little while, but NOBODY DOES IT BETTER. Awesome workmanship. Thanks!!

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