Caliber - Pueblo

4.8 (3,846reviews)
96%
2002 Alma Ave,  Pueblo,  CO  81004

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,846)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting that repairs were completed to a high standard, often leaving vehicles looking brand new. Communication was a standout strength, with daily text updates and proactive outreach keeping customers informed throughout the repair process. Timeliness was frequently commended, with numerous customers noting their vehicles were completed ahead of schedule. The friendly, professional, and knowledgeable staff created a welcoming atmosphere that turned stressful situations into positive experiences. Some customers noted areas for improvement, including occasional delays without proactive communication, minor quality issues such as improperly fitted parts, and instances where follow-through on promised work was lacking. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to family and friends.
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"... expectations! They did an incredible job repairing my vehicle—it looks absolutely brand new. In fact, when I took it to the Toyota dealership afterward, they couldn't ..." Read more
"They did an amazing job on my vehicle. I very pleased with the service I received and how fast the work ..." Read more
"... were a brand new car right off the show room floor! Excellent workmanship with exceptional attention to perfect detail in the repairs on our car. Thank you for your courtesy ..." Read more
"My car looks amazing and I am completely satisfied with the quality of work Caliber Collision has performed!"
"... being done. They were very friendly and actually finished my car sooner than the estimated time they gave me! The work they did was fantastic!" Read more
"Ready 2 days ahead of schedule"
"It was a day late and communication about that was not very good. I had to call two different times."
"My vehicle was ready early and looked amazing!"
"Extremely fast where I expected 3 weeks, it only took 10 days"
"As mentioned before, the repair took an extra week due to the wrong door being received."
"... The staff was very professional and understanding. I was kept informed on a daily basis.Via text messages, this was important to me as it demonstrated their ..." Read more
"Great communication. Ample amount of notice on delays and any ongoing progress. Satisfied with responses to questions ..." Read more
"They had no contact throughout the time my car was in service. When I dropped my car off I was told ..." Read more
"The crew did an absolute wonderful job! The communication throughout the repair to the time I picked it up was remarkable! Will certainly recommend the ..." Read more
"Communication was direct and seemless, with timely updates I was kept informed of the progress and pickup timeline."

My Experience

Renee Cruz was wonderful to work with. She quoted a time when my vehicle would be done, but I was able to pick it up in four days. I am so excited to have my Honda back. I would tell my family and friends to take their vehicles to Caliber. Thank you!

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Only issue is that there was tape and and sand paper left in the truck bed

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My Experience

Renee and Laura were very dependable. The overall impact of the repair process was highly commendable. The informations I received during the repair were informative. I was completely satisfied with the results.

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The shop was highly recommended to everyone

Repair Quality

They are so good and highly recommended!

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They are kind, polite and very professional.

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My Experience

Loved my experience! The team was fast and efficient, and overall a great experience!

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Renee did a very thorough assessment and an excellent job !

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Returned Clean

My Experience

Wonderful communication. I’m very pleased with the repairs and how clean my car was! Thank you !

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Great communication

Returned Clean

My Experience

We are so pleased with everyone. Kept us in the loop as to what was going on. The job was terrific… could not be more pleased !!!

My Experience

Second car they repaired for me. They kept informed of the progress and they got it alot faster then I thought it would take. I would definitely recommend them someone looking to get a repair job done.

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Liked their work on repair.

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Would recommend their service.

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Would recommend their service

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Returned Clean

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My Experience

I had a great experience with Caliber Collision! They did an amazing job fixing my car. It was finished beautifully and looked very professional. I am extremely happy with the quality of their work and would definitely recommend them to anyone needing collision repairs. Thank you for taking such great care of my car!

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Repair Quality

Caliber Collision went above and beyond my expectations! They did an incredible job repairing my vehicle—it looks absolutely brand new. In fact, when I took it to the Toyota dealership afterward, they couldn't even tell it had been in an accident. The quality of their work, attention to detail, and professionalism were outstanding. The staff kept me informed throughout the entire process and made everything as easy as possible. I highly recommend Caliber Collision to anyone needing collision repairs!

Customer Service

Returned Clean

My Experience

I am very happy with the work done on my car. I was nervous it was going to be complicated.Instead the customer service I received made the whole process painless. Top Notch customer service for sure. Thank you!!

My Experience

Everyone I spoke with was very nice, helpful and knowledgeable. Stepped me through how everything would work from the first call I made to them. They kept me updated throughout the entire process and answered any and all questions that I asked. The repair work was done quickly and professionally. They even took the extra step to detail the inside of my car. Renee and Laura were wonderful to work with, both very nice and helpful. I HIGHLY recommend taking you vehicle repair needs to this location.

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Highly recommend bringing your repair work to this location! Great customer service and I had my car back way quicker than what they told me.

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Returned Clean

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I am very happy with my car you have done repairs for me a couple times before was always satisfied

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