Caliber - Pueblo - West

4.8 (3,419reviews)
97%
455 E. Enterprise Drive,  Pueblo,  CO  81007

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,419)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, looking brand new, and exceeding expectations. Many highlight the exceptional communication through regular text and phone updates that kept them informed throughout the repair process. Timeliness is a recurring strength, with numerous customers noting their vehicles were completed ahead of schedule. The complimentary interior and exterior cleaning of vehicles was a pleasant and frequently mentioned surprise. A small number of customers noted areas for improvement directly from their feedback, including occasional communication gaps, minor fit-and-finish issues, and isolated instances of repairs requiring a return visit. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.
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"It's literally impossible for me to be any more pleased with all the repairs made to my Toyota. I know I'm driving a safe vehicle ..." Read more
"Quality work and great customer service"
"The car looks better than new. Thank you for the professionalism."
"... stress. My car was completely before estimated time.The work done makes the car look brand new again!" Read more
"Very satisfied with all the services provided"
"Very good experience with Caliber Collision they said my vehicle would be done in 2 weeks and they got it done in one doing a very good job thank you"
"They completed it 3 days early!"
"Took 2 months to get done"
"The car was finished ahead of schedule."
"It was a little later than exspected but they kept me informed on why and when they thought it would be done."
"... experience. The work performed was excellent and the communication throughout the process was exceptional! Caliber got our car in and had it back to us in 1 ..." Read more
"... delay the end date of repair by 5 days All in all, terrible communication and a very steep plunge in quality from what I used to experience with Caliber. No longer ..." Read more
"There was no communication, the car took 2 months to get done. The rep was rude and seemed like she had no interest ..." Read more
"Excellent customer service. Great communication and progress updates and the pickup was done about a week before it was expected. I was extremely ..." Read more
"... into a pleasant & trusted repair with genuine care, daily updates & timely repair time." Read more

Likely to Recommend

Repair Quality

All was great until I backed up. One of the sensors in the back bumper was dangling and sending constant beeping

Customer Service

James was great

Returned Clean

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Customer Service

Returned Clean

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Repair Quality

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Repair Quality

They went above and beyond, to make sure my family, I got back into a safe vehicle. As well as travelers. I've been an amazing company working with me.

Customer Service

Amazing faculty and staff. They really know what they're doing highly recommend

My Experience

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Repair Quality

Pleased with the work you have performed and I will be sure to tell anyone. I know that needs collision damage to go to caliber in Pueblo thank you also very much.

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Timely professional and great workmanship

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Repair Quality

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Repair Quality

Satisfied with the repairs but I received my vehicle with issues that were not happening prior to dropping it (vehicle was inspected prior to dro off my dodge dealership)

Customer Service

Returned Clean

My Experience

Very good from start to finish! All involved made for an ez process Kudos to the crew and James very helpful

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Repair Quality

Customer Service

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Repair Quality

Very friendly and timely work.

Customer Service

Very friendly

Returned Clean

My Experience

The staff was very helpful and I am completely satisfied with the workmanship and expedient service .

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Repair Quality

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Returned Clean

My Experience

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Repair Quality

James. Was awesome. On keeping me. I. The loop. Communication was. Superb

Customer Service

James. Was awesome

Returned Clean

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Customer Service

My Experience

The staff was very kind and professional ! They all did an amazing job ! From the front end secretary, the adjuster inspector and auto body repair workers . Thank you all I appreciate it very much !

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Great service and kept me updated about the repair throughout

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Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Not repaired properly, bumper doesn't line up right and the splash guard in the wheel well doesn't sit flush. It's bunched up. Why would you have my vehicle for a month and knowing the repairs don't look right tell me it's ready to be picked up. Now I have to waste more of my time and your's bringing it back to be fixed AGAIN. Pitiful

Likely to Recommend

Repair Quality

Took a while to get my car back and when I got it back the repairs were poor. The bumper doesn't line up properly and the wheel well splash guard isn't flush against the wheel well. There is excess material bunched up and it looks bad

Customer Service

I'm happy with the communication and the employees I have spoken to. Unhappy with the repairs and unhappy you would tell me my vehicle was ready to be picked up knowingly it wasn't. I would rather wait longer and have my repairs done properly the 1st time. Now I have to bring my vehicle back again to be fixed again and wait again.

Returned Clean

My Experience

The repair looks great but the tail light that was replaced has a pink Hue to it which is different from the original tail light.

Likely to Recommend

Repair Quality

The repair looks great but the tail light that the shop replaced on my Acura looks different than the other one. The new tail light has a pink portion where is the other one is clear in the same spot

Customer Service

Returned Clean