Caliber - Pueblo - West

4.9 (3,463reviews)
97%
455 E. Enterprise Drive,  Pueblo,  CO  81007
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,463)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, expert repairs, and a welcoming, professional team. Many highlight that vehicles were returned looking brand new, with paint matching perfectly and thorough interior and exterior cleaning exceeding expectations. Timely completions - often ahead of schedule - are frequently celebrated, along with proactive communication through daily texts, calls, and updates that kept customers informed throughout the repair process. Repeat customers and strong referral intent reflect deep trust in the shop. A few customers noted areas for improvement directly, including instances of limited proactive communication, minor fit-and-finish concerns, and isolated repair quality issues, all of which represent direct customer feedback rather than systemic observations.
AI-Generated from reviews written in the last 12 months
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"It's literally impossible for me to be any more pleased with all the repairs made to my Toyota. I know I'm driving ..." Read more
"The car looks better than new. Thank you for the professionalism."
"... stress. My car was completely before estimated time.The work done makes the car look brand new again!" Read more
"Excellent communication, professional staff, and top notch work. Thank you and would return a vehicle to this location ..." Read more
"... a while to get my car back and when I got it back the repairs were poor. The bumper doesn't line up properly and the wheel well splash guard isn't flush against ..." Read more
"Very good experience with Caliber Collision they said my vehicle would be done in 2 weeks and they got it done in one doing a very good job thank you"
"... service. Great communication and progress updates and the pickup was done about a week before it was expected. I was extremely satisfied. This is the third time ..." Read more
"... text messages to keep me updated on the progress. The car was finished ahead of schedule." Read more
"It was a little later than exspected but they kept me informed on why and when they thought it would be done."
"There was no communication, the car took 2 months to get done. The rep was rude and seemed like she had no interest ..." Read more
"Little to no communication regarding the vehicle repair, received communication regarding the wrong vehicle, showed ..." Read more
"... experience. The work performed was excellent and the communication throughout the process was exceptional! Caliber got our car in and had it back to us in 1 ..." Read more
"Caliber collision communication was really good. They keep me informed every single time was really nice when I pick it up nice and clean and everything was perfect ..." Read more
"The repair took a long time. I had to initiate the majority of the phone calls to get updates on the progress of the job. Some red pin striping ..." Read more

My Experience

Taking our primary vehicle to Caliber Collision was a remarkably positive experience from start to finish. From my initial contact with Shana, to my expert and professional damage estimate and follow-up by Danner, to the ultimate timing and quality of the work, everything was done exceptionally well. I am so pleased with this wonderful experience, and would not hesitate to bring any of my other vehicles to Caliber, or to recommend them to my family and friends. Thank you so much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

quality repair

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Very happy with the repair of our vehicle. Caliber kept me informed of the progress. I would recommend this company highly. Thanks, the ’s

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was incredibly helpful, went above and beyond with my repairs and stayed in touch throughout the process 10/10

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything was great!

Customer Service

Hope kept me informed and updated throughout the entire process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very satisfied. They kept me up to date from start to finish and very professional

Customer Service

Very pleased with the outcome

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Pueblo west location

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They made the repairs to my car in a timely manner. And were responsive and quickly fixed issues that arose.

Repair Quality

Customer Service

Danner kept me updated with each step in the repair process. Overall he was very professional and knowledgeable. He was a pleasure to work with.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Hope and the front desk lady are amazing and helpful in every way!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The repair was done,in a,timely manner andI I was kept informed of the progress

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication and updates on my car

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My vehicle still had scuff marks on my bumper along with the weather seal torn. I was told the marks on the bumper did not have damage to the actual bumper, which i agree. But I was told the marks had washed off, which was not the case.

Customer Service

The day my vehicle was finished. I recieved an automated message stating we were on schedule for the original finish date. Getting my vehicle back early is never a bad thing. But having to scramble on a Friday to get to picking up before you close was an added stress that was unnecessary. Perhaps turn off automated messages if close to completion so that plans are made by the customer that might hinder pickup.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Hope was great to work with, she kept me updated throughout the process.

Customer Service

Hope was great to work with, she kept me updated throughout the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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