Caliber - Pueblo

4.8 (3,856reviews)
96%
2002 Alma Ave,  Pueblo,  CO  81004
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,856)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting that repairs were completed to a high standard, often leaving vehicles looking brand new. Communication was a standout strength, with daily text updates and proactive outreach keeping customers informed throughout the repair process. Timeliness was frequently commended, with numerous customers noting their vehicles were completed ahead of schedule. The friendly, professional, and knowledgeable staff created a welcoming atmosphere that turned stressful situations into positive experiences. Some customers noted areas for improvement, including occasional delays without proactive communication, minor quality issues such as improperly fitted parts, and instances where follow-through on promised work was lacking. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... expectations! They did an incredible job repairing my vehicle—it looks absolutely brand new. In fact, when I took it to the Toyota dealership afterward, they couldn't ..." Read more
"They did an amazing job on my vehicle. I very pleased with the service I received and how fast the work ..." Read more
"... were a brand new car right off the show room floor! Excellent workmanship with exceptional attention to perfect detail in the repairs on our car. Thank you for your courtesy ..." Read more
"My car looks amazing and I am completely satisfied with the quality of work Caliber Collision has performed!"
"... being done. They were very friendly and actually finished my car sooner than the estimated time they gave me! The work they did was fantastic!" Read more
"Ready 2 days ahead of schedule"
"It was a day late and communication about that was not very good. I had to call two different times."
"My vehicle was ready early and looked amazing!"
"Extremely fast where I expected 3 weeks, it only took 10 days"
"As mentioned before, the repair took an extra week due to the wrong door being received."
"... The staff was very professional and understanding. I was kept informed on a daily basis.Via text messages, this was important to me as it demonstrated their ..." Read more
"Great communication. Ample amount of notice on delays and any ongoing progress. Satisfied with responses to questions ..." Read more
"They had no contact throughout the time my car was in service. When I dropped my car off I was told ..." Read more
"The crew did an absolute wonderful job! The communication throughout the repair to the time I picked it up was remarkable! Will certainly recommend the ..." Read more
"Communication was direct and seemless, with timely updates I was kept informed of the progress and pickup timeline."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a wonderful job! The inside of my car was clean as well as the outside which is more than what I thought would happen. They kept constantly updating me so I wasn’t excluded from what was happening with my vehicle. I’m very pleased with the color matching and kindness of all the workers

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Smooth and clear communication

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I wiuld definitely recommend Calliber.

Repair Quality

My Honda came out looking like new. Very satisfied.

Customer Service

I was very satisfied with customer service at Calliber. April called me every few days to update me on progress of my car repsirs.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank the staff from the receptionist ,who is very precessional. Amber who also was very helpful throughout my unfortunate process. Thank to the staff who restored my car, and also the manager who washed and cleaned it.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Renee Cruz was wonderful to work with. She quoted a time when my vehicle would be done, but I was able to pick it up in four days. I am so excited to have my Honda back. I would tell my family and friends to take their vehicles to Caliber. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Only issue is that there was tape and and sand paper left in the truck bed

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Renee and Laura were very dependable. The overall impact of the repair process was highly commendable. The informations I received during the repair were informative. I was completely satisfied with the results.

Likely to Recommend

The shop was highly recommended to everyone

Repair Quality

They are so good and highly recommended!

Customer Service

They are kind, polite and very professional.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Loved my experience! The team was fast and efficient, and overall a great experience!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Renee did a very thorough assessment and an excellent job !

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful communication. I’m very pleased with the repairs and how clean my car was! Thank you !

Likely to Recommend

Repair Quality

Customer Service

Great communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We are so pleased with everyone. Kept us in the loop as to what was going on. The job was terrific… could not be more pleased !!!

My Experience

Second car they repaired for me. They kept informed of the progress and they got it alot faster then I thought it would take. I would definitely recommend them someone looking to get a repair job done.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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