Caliber - Pueblo - Southwest
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The work was exceptional and everyone was very polite and friendly, but the amount of time it took was unreasonable. Additionally, I was told the car was going to be vacuumed and cleaned up before I picked it up but it wasn’t. There was some kind of residue - seemed like from the paint - all over the dash and console and there was a terrible chemical smell in the car that has given me headaches the last two days since I picked it up.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
I already completed this survey but I keep getting texts asking me to complete the survey. The repair itself is excellent. However the 6 weeks it took to get the repair completed was unreasonable and the condition of my vehicle when I picked it up was unacceptable. There was some kind of chemical residue all over the car and a strong chemical smell that I still have not been able to eliminate almost a week later. The manager told me the car would be cleaned up and vacuumed before I picked it up, but it was not. There was a piece of insulation on the floor that I assume came from inside the panel and there was a metal car part on the floor.
Customer Service - 3.0/5.0 -
They were very friendly and respectful but did not communicate about delays and kept making promises about when the car would be done only to push the timeline out repeatedly. They never called me to inform me of the delays. I only found out by calling on the day my car was supposed to be completed to make sure it was on track.
My Experience - 5.0/5.0 -
Excellent job done in a timely manner
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Customer service is amazing!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Was very nice and got all the parts that needed to be done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
I would recommend Caliber Collision to anyone.
Repair Quality - 4.0/5.0 -
Great job on re-doing and re-building the vehicle..I did notice that there is a missing clip and the bumper is not lined up with the funds and trim.
Customer Service - 4.0/5.0 -
See previous comment.
Returned Clean
My Experience - 5.0/5.0 -
Repair looks good. Easy to work with
My Experience - 5.0/5.0 -
Thank you for the awesome repair work. The team was professional and courteous and the repairs were completed quickly and on time as communicated thru updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went well
Customer Service - 5.0/5.0 -
Everything went well
Returned Clean
My Experience - 5.0/5.0 -
Job well done thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My car was supposed to be done in a week and 21/2 weeks later I went to pick up my car (replaced driver door). In the process of them replacing my door they had to replace my car battery and I never got a solid answer as to why my battery was dead. The gentleman that work there were very nice and apologetic and full of excuses each time my designated time was changed. Not enough help for the amount of cars sitting around the shop. The work on the door looks good but it was not easy and became very stressful as I missed 3 weekends traveling to be with family.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Lots of delays! Lots of excuses! They let my battery die and they replaced it. The actual door repair was good
Customer Service - 2.5/5.0 -
They tried! Lots of promises made and broken!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys did a good job thank you
Customer Service - 5.0/5.0 -
Jay took care of me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looked brand new. I couldn't even tell that the car had been in an accident.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had my bumper repaired at Caliber Collision, and they did an amazing job. The repair was flawless, the paint matched perfectly, and my car looks like new again. The staff was professional, friendly, and kept me updated throughout the process. I highly recommend Caliber Collision on Sante Fe for anyone needing quality auto body work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’m absolutely grateful that the communication was there about how the repairs were coming along. you can’t even tell that there was damages to began with.