Caliber - Redding - East

4.8 (366reviews)
97%
3086 Crossroads Drive,  Redding,  CA  96003

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford

Reviews (366)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional customer service, with staff being described as professional, friendly, and knowledgeable. Communication stands out as a major strength, with regular updates via text and phone calls keeping customers well-informed throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before. Timeliness is another highlight, with numerous repairs completed ahead of schedule. Customers appreciate the attention to detail, including complimentary vehicle cleaning and detailing services. The shop demonstrates commitment to customer satisfaction by addressing any issues promptly and providing warranties on work. While most experiences are overwhelmingly positive, a few customers noted minor issues with parts delays or small oversights that were quickly resolved.
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"You guys did an amazing job, I expected perfection and that's what I got. Fantastic customer service and my car looks absolutely ..." Read more
"Caliber did a fantastic job on the repair. They kept me updated daily on the progress of the job. Repair was done very ..." Read more
"Caliber Collision is great. My 2000 Chevy Silverado was completely damaged, and they fixed it into better shape then it was before! They also detailed the truck ..." Read more
"excellent work and communication...I'l never use anybody else again."
"Absolutely phenomenal service! Would highly recommend to anyone in need of collision repair!"
"Vehicle was ready two weeks early!"
"Was proposed a week and a half, got it back in like 3 or 4 days. Amazing"
"Great job done very quickly. Great job."
"My car was completed way before expected. I really appreciated the communications via texts ..." Read more
"My car was finished much earlier than expected"
"Caliber did a fantastic job on the repair. They kept me updated daily on the progress of the job. Repair was done very quickly, and done very well. ..." Read more
"My car was completed way before expected. I really appreciated the communications via texts and personal calls!"
"we really liked the text message, updates and phone calls letting us know the status of our car"
"Excellent customer service- especially communication. Appreciated the regular updates and clear explanations."
"Communication was great! Called me personally to update me on everything"

My Experience

Probably one of the best repair joints iver ever dealt with.

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Returned Clean

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Repair Quality

My car looks brand new.

Customer Service

The front off office lady was friendly, helpful and always had a smile on her face. Matt was very polite, easy to talk to when it came to the damages on my vehicle. He always kept me up-to-date while my car was in the shop.

My Experience

Nice job completed the job faster than promised. Professional and was very kind. Keep me informed every step of the process. I would refer my family and friends. Thank you Caliber Collison

Likely to Recommend

I would recommend there services

Repair Quality

Excellent job

Customer Service

Excellent job

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Repair Quality

Doug Reed was amazing to work with

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Returned Clean

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Returned Clean

My Experience

This our 3rd time our family has used Caliber Collision. I appreciate their timeliness, efficiency and communication. Matt is great! He kept us in the loop every step of the way and they even finished our vehicle early! I would not hesitate to recommend this particular location to anyone looking for a quality vehicle repair.

Likely to Recommend

Definitely!

Repair Quality

They were great! They fixed everything and were all pleasant to work with.

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Returned Clean

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Very happy with ssrvice

Repair Quality

Quick, kind, professional. My car looks like new again. Thank you

Customer Service

Kind and informative

Returned Clean

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Repair Quality

Was kept informed and work completed as stated.

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Repair Quality

If I could give more than 10star, I would. Everything about my experience with Matt Smith and Caliber was pleasant. They took my very unfortunate collision situation and made it all very easy for me. Would definitely recommend them. Professional and courteous people and reasonable pricing are what stood out the most. Thanks again!

Customer Service

Returned Clean

My Experience

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Repair Quality

Excellent customer service , caliber worked well with my insurance

Customer Service

Excellent customer service and worked well with my insurance

Returned Clean

My Experience

Matt did a great job keeping us informed throughout the repair process. The car looks great and we appreciate all the hard work

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Repair Quality

Matt was very helpful and kept us informed throughout the process. Thank you

Customer Service

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I already have recommended Caliber to a friend in Fresno.

Repair Quality

Customer Service

Matt and your team are fantastic!!! After the repairs I realized that I received the truck back in better condition than when I drove it off the lot when it was new! The headlights are proper, before they were too low, the alignment including the steering wheel alignment are now proper they never were before even though it was supposed to have been corrected by Corning Ford. Caliber was recommended to me by Ford as being a Ford certified repair shop which is why I took it there. The truck was repaired properly using only Ford parts - not aftermarket parts despite my insurance company Safeco requesting that they use after market parts.

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Repair Quality

Incredible customer service, Quick and Amazing repair. Extremely satisfied.

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Repair Quality

Matt did a wonderful job communicating with me throughout the process of my vehicle being repaired. Everyone from intake to pickup was fabulous and communicative.

Customer Service

Everyone was fabulous.

Returned Clean