Caliber - Redding - East
3086 Crossroads Drive,
Redding,
CA
96003
USA
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The staff received widespread recognition for professionalism, friendliness, and genuine care. Communication was a standout strength, with customers appreciating frequent updates via calls and texts throughout the repair process. Timeliness was also highlighted positively, as many vehicles were completed ahead of schedule. A few customers noted isolated concerns, including delays due to parts availability, minor finishing oversights, and occasional communication gaps, as shared directly in their feedback. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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Service Quality
"Excellent service, very good. Totally professional. But very personalized love the service. And my car looks amazing!!!"
"... kept me updated daily on the progress of the job. Repair was done very quickly, and done very well. The car looks new. Great crew, great Company. I'll use them in the ..."
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"... 2000 Chevy Silverado was completely damaged, and they fixed it into better shape then it was before! They also detailed the truck and cleaned the inside. ..."
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"Went above and beyond on my Ford Maverick repair, totally impressed"
"... kept ordering came in damaged and then to find out they didnt even check the sensor, which was the main reason we took the car in for in the first place."
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"Caliber did a fantastic job on the repair. They kept me updated daily on the progress of the job. Repair was done very quickly, and done very well. ..."
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"we really liked the text message, updates and phone calls letting us know the status of our car"
"... and had indicated they had the wrong phone number, I received updates by text and by phone calls after that."
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"excellent work and communication...I'l never use anybody else again."
"Communication was great! Called me personally to update me on everything"
Thomas
(Ford owner)
reviewed 10/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sharon
(Chevrolet owner)
reviewed 10/28/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Eric
(Nissan owner)
reviewed 10/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Gilberta
(Nissan owner)
reviewed 10/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Greg
(GMC owner)
reviewed 10/15/26
My Experience - 5.0/5.0 -
Was completed ahead of schedule. Was a quality repair and truck had been washed. Very happy
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Cassie
(GMC owner)
reviewed 10/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Larry
(Chevrolet owner)
reviewed 10/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Lauren
(Subaru owner)
reviewed 9/28/26
Likely to Recommend - 5.0/5.0 -
I will highly recommend Caliber Collision.
Repair Quality - 5.0/5.0 -
Professional, knowledgeable, accommodating, and welcoming. Caliber (on Crossroads) is the best in my area. Matt Smith thoroughly explained every step, and the repairs to my vehicle were better than expected.
Customer Service - 5.0/5.0 -
Professional, knowledgeable, accommodating, and welcoming. Caliber (on Crossroads) is the best in my area. Matt Smith thoroughly explained every step, and the repairs made to my vehicle were better than expected. Tanya, in the office, was friendly, courteous, and very helpful.
Returned Clean
Heather
(Ford owner)
reviewed 9/25/26
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Genesis
(Mercedes Benz owner)
reviewed 9/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jose
(Ford owner)
reviewed 9/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well communication. Did a great job with the repair
Customer Service - 5.0/5.0
Robert
(Toyota owner)
reviewed 9/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Denise
(Toyota owner)
reviewed 9/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service, very good. Totally professional. But very personalized love the service. And my car looks amazing!!!
Customer Service - 5.0/5.0
Elizabeth
(Chevrolet owner)
reviewed 9/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Mary
(Subaru owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent Customer Service!
Customer Service - 5.0/5.0
Pamela
(Kia owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Darrel
(Toyota owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Robert
(Kia owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job like it never happened We deeply appreciate it
Customer Service - 5.0/5.0
Returned Clean
Paul
(GMC owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Whitney
(Toyota owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast easy service. Customer service was very responsive.