Caliber - Redding North

4.9 (55reviews)
97%
4633 Mountain Lakes Blvd,  Redding,  CA  96003

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford

Reviews (55)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering exceptional service quality, with many noting that their vehicles were returned looking brand new, often cleaner than when dropped off. Repair quality received high marks, with customers highlighting meticulous attention to detail, perfect color matching, and work completed ahead of schedule. Communication was a standout strength, as customers appreciated being kept informed at every step of the repair process. Timeliness was frequently celebrated, with numerous customers surprised by early completions. Customers also valued the extra touches such as interior detailing, tire shining, and assistance coordinating with insurance and rental car companies. A few customers noted minor areas for improvement, including one instance of additional damage near a gas door and a small unaddressed chip, as mentioned directly in their feedback.
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"The staff was incredible! Professionalism, courtesy, proficiency at its finest! They went above and beyond with the customer service ..." Read more
"The speed, quality, and overall customer service was top tier and above all expectations."
"Quality work everything looked wonderful, kind and professional, kept us updated and managed all the communication ..." Read more
"Amazing quick service. Very friendly and helpful staff even dropped my car off and returned my rental for ..." Read more
"Everyone there seemed to be focused on my satisfaction with their service. I'm a business owner and appreciated ..." Read more
"... from the other side of the Arctic circle . But nope he said what's the soonest you can pick up your car it's complete ! And I was like no way! it's like ..." Read more
"Getting my vehicle back the same day was such a relief Ill be back to do some more work for sure."
"Vehicle was finished faster than estimated."
"Repairs were completed earlier than expected and top notch job!"
"... expecting this to be a two-three week process but by Friday afternoon I had my vehicle back and fixed up. Extremely happy with the timing, communication and ..." Read more
"... fender. The problems were solved in a timely manner, communication with us was on point, and I felt like they really cared and wanted to help. Thanks again for ..." Read more
"Cant be happier with the service and communication I received."
"They did an amazing job keeping me updated on the car and letting me know everything and got the car done as scheduled"
"Communicated very well through the whole experience."
"Kind, thorough, excellent communication throughout the process"

Likely to Recommend

Repair Quality

Customer Service

The employees were super nice and helpful. Even took the extra time to detail my car before I got it back which I was not expecting. Got the repairs done quickly and you can't even tell where it was repaired. Super great work.

Returned Clean

My Experience

Thank you, you did a great job and I was able to get my car back quickly.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Would crash my car again just to be able to experience this kind of service! Never have i been treated by such kindness and respect given at this location. Will 100% be coming here again if any future needs occur!

My Experience

They were very accommodating with my time frame and did a wonderful job returning my car in very clean condition! Inside and out! I’d use them anytime!

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

My Experience

There was a small chip on passenger side of car, wish it would have been addressed. Other that that 99% satisfied!!!!!

My Experience

Everyone was incredibly thorough, professional and kind. The repair looks amazing, they maintained great communication with me, insurance and the rental car company and even took car of checking in and returning my rental car for me.

Likely to Recommend

Repair Quality

Quality work everything looked wonderful, kind and professional, kept us updated and managed all the communication with the insurance company and helped return our rental

Customer Service

Kind, thorough, excellent communication throughout the process

Returned Clean

Likely to Recommend

𝑎𝑏𝑠𝑜𝑙𝑢𝑡𝑒𝑙𝑦 ... 𝐼𝑣𝑒 𝑎𝑙𝑟𝑒𝑎𝑑𝑦 𝑡𝑜𝑙𝑑 𝑚𝑦 𝑓𝑎𝑚𝑖𝑙𝑦 𝑎𝑛𝑑 𝑓𝑟𝑖𝑒𝑛𝑑𝑠 𝑎𝑏𝑜𝑢𝑡 𝑡ℎ𝑖𝑠 𝑝𝑙𝑎𝑐𝑒

Repair Quality

𝑇𝑜𝑡𝑎𝑙𝑙𝑦 𝑠𝑎𝑡𝑖𝑠𝑓𝑖𝑒𝑑 𝑡ℎ𝑎𝑛𝑘 𝑦𝑜𝑢 ..

Customer Service

𝐸𝑣𝑒𝑟𝑦𝑜𝑛𝑒 𝑤𝑎𝑠 𝐴𝐵𝑆𝑂𝐿𝑈𝑇𝐸𝐿𝑌 𝐴𝑀𝐴𝑍𝐼𝑁𝐺 𝑠𝑜 𝑓𝑟𝑖𝑒𝑛𝑑𝑙𝑦.. 𝑆𝑎𝑟𝑎ℎ 𝑎𝑡 𝑡ℎ𝑒 𝑓𝑟𝑜𝑛𝑡 𝑑𝑒𝑠𝑘 𝑤𝑎𝑠 𝑠𝑜𝑜𝑜𝑜𝑜 𝑎𝑚𝑎𝑧𝑖𝑛𝑔𝑙𝑦 𝑛𝑖𝑐𝑒 𝑎𝑛𝑑 𝑡ℎ𝑒 𝑦𝑜𝑢𝑛𝑑 𝑙𝑎𝑑𝑦 𝑤ℎ𝑜 𝑑𝑟𝑜𝑣𝑒 𝑚𝑒 𝑡𝑜 𝐸𝑛𝑡𝑒𝑟𝑝𝑟𝑖𝑠𝑒 𝑤𝑎𝑠 𝑉𝐸𝑅𝑌 𝑝𝑜𝑙𝑖𝑡𝑒 ...𝑡ℎ𝑎𝑛𝑘 𝑦𝑜𝑢 𝑓𝑜𝑟 𝑠𝑢𝑐ℎ 𝑎 𝑔𝑟𝑒𝑎𝑡 𝑒𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒 𝑎𝑡 𝑎 𝑏𝑎𝑑 𝑡𝑖𝑚𝑒 𝑓𝑜𝑟 𝑚𝑒 ...

My Experience

The team tried their best to help us determine issues with the car. They were proactive in reaching out to us and our insurance company the whole time. Wonderful to work with.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Returned Clean

My Experience

This was one of the most amazing customer service experiences I’ve ever had. Incredible job well done to Spring! I cannot say enough nice things about her(:

Likely to Recommend

Repair Quality

I have nothing negative to say about how I was treated. Extremely thoughtful and polite. I would 100% trust them with my vehicle again.

Customer Service

I have nothing negative to say about how I was treated. Extremely thoughtful and polite. I would 100% trust them with my vehicle again.

My Experience

This Caliber Collision did a great job with the repair of our fender. The problems were solved in a timely manner, communication with us was on point, and I felt like they really cared and wanted to help. Thanks again for all you do!

My Experience

I had such a great experience at Caliber Collision is Redding. Everyone was kind and helpful. My car was repaired beautifully and they even washed and vacuumed it. I’ll be recommending them to anyone in need of auto repairs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Caliber’s team did a wonderful job on my Toyota Camry. They got the job done fast (1 day!) and efficiently. Sarah and Spring were wonderful to work with, friendly, and informative. Thank you, Caliber Team!

Likely to Recommend

100%

Repair Quality

Amazing, quick, and friendly service! My vehicle was repaired in about 1 1/2 business days, and the customer service is top tier! Thank you for your hard work and making my car look beautiful again inside and out!

Customer Service

Spring and Sarah are fantastic

Returned Clean

Likely to Recommend

Repair Quality

Excellent group of employees who are polite & knowledgeable!!

Customer Service

Likely to Recommend

Repair Quality

The team was amazing with communicating, they got my car on the road as quick as possible. Would recommend them for any auto body needs

Customer Service

Likely to Recommend

Repair Quality

The work on my car was good quality and done in a timely manner as I got my car the next day. Caliber also gave me the courtesy of cleaning the inside of my car for me.

Customer Service

They were polite and helped me sort things out with my insurance.

Returned Clean