Caliber - Redding - East

4.9 (371reviews)
97%
3086 Crossroads Drive,  Redding,  CA  96003

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford

Reviews (371)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for proactive and transparent communication, including regular text and phone updates throughout the repair process. Timeliness was a standout strength, with numerous customers reporting their vehicles were completed ahead of schedule. Staff friendliness, professionalism, and attentiveness were frequently highlighted as exceptional. Complimentary interior and exterior detailing upon vehicle return was a welcomed and recurring surprise. A small number of customers noted areas for improvement, including occasional parts delays, mismatched paint on door handles, and minor quality oversights such as missing caps or unlatched hoods. These observations came directly from customer feedback and reflect isolated experiences within an overwhelmingly positive overall sentiment.
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"You guys did an amazing job, I expected perfection and that's what I got. Fantastic customer service and my car looks absolutely ..." Read more
"... kept me updated daily on the progress of the job. Repair was done very quickly, and done very well. The car looks new. Great crew, great Company. I'll ..." Read more
"... 2000 Chevy Silverado was completely damaged, and they fixed it into better shape then it was before! They also detailed the truck and cleaned the inside. ..." Read more
"Incredible customer service, Quick and Amazing repair. Extremely satisfied."
"Quick, efficient, and thorough service."
"Was proposed a week and a half, got it back in like 3 or 4 days. Amazing"
"... extremely grateful with the service that you provided. My truck was repaired quickly and done prior to the estimated date of completion and for less than the estimate. ..." Read more
"... communicated very good through the whole process and finished a couple days early. Highly recommend" Read more
"3 days late"
"took longer than expected. had to pay quite a bit extra for rental car"
"excellent work and communication...I'l never use anybody else again."
"we really liked the text message, updates and phone calls letting us know the status of our car"
"Great communication, on time, friendly staff, looks great"
"Communication was great! Called me personally to update me on everything"
"Great experience. I was updated twice a week on the progress of my vehicle. Very professional and friendly."

Likely to Recommend

Repair Quality

Everything is good as new. Well done and attention to details is appreciated.

Customer Service

Everyone was helpful and communicated well. The process was smooth and professionally handled.

Returned Clean

Likely to Recommend

Repair Quality

Very nice and friendly business, easy to work with and updated as necessary along the way of work being done. Very pleased.

Customer Service

My Experience

Every was smooth and easy

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Definitely recommend the shop, work is professional and complete

Repair Quality

Services fantastic. Vehicle was evaluated for repairs and the repairs were done quickly. Total professional work.

Customer Service

The receptionist and Matt were exceptional

Returned Clean

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Repair Quality

Customer Service

My Experience

Probably one of the best repair joints iver ever dealt with.

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

My car looks brand new.

Customer Service

The front off office lady was friendly, helpful and always had a smile on her face. Matt was very polite, easy to talk to when it came to the damages on my vehicle. He always kept me up-to-date while my car was in the shop.

My Experience

Nice job completed the job faster than promised. Professional and was very kind. Keep me informed every step of the process. I would refer my family and friends. Thank you Caliber Collison

Likely to Recommend

I would recommend there services

Repair Quality

Excellent job

Customer Service

Excellent job

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Repair Quality

Customer Service

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Repair Quality

Doug Reed was amazing to work with

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

This our 3rd time our family has used Caliber Collision. I appreciate their timeliness, efficiency and communication. Matt is great! He kept us in the loop every step of the way and they even finished our vehicle early! I would not hesitate to recommend this particular location to anyone looking for a quality vehicle repair.

Likely to Recommend

Definitely!

Repair Quality

They were great! They fixed everything and were all pleasant to work with.

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Very happy with ssrvice

Repair Quality

Quick, kind, professional. My car looks like new again. Thank you

Customer Service

Kind and informative

Returned Clean

Likely to Recommend

Repair Quality

Was kept informed and work completed as stated.

Customer Service

Likely to Recommend

Repair Quality

If I could give more than 10star, I would. Everything about my experience with Matt Smith and Caliber was pleasant. They took my very unfortunate collision situation and made it all very easy for me. Would definitely recommend them. Professional and courteous people and reasonable pricing are what stood out the most. Thanks again!

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

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Repair Quality

Customer Service