Caliber - Richmond - Chippenham Square
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The weather stripping on my fender is popping out not repaired from accident, my drip rail is still damaged from the accident it is not repaired, my front grill was damaged in the repair and needs replaced, there are small bits of dust and dirt painted into my door, a portion of my door is unpainted, my side skirt inside the door on the passenger side is still damaged and unrepaired, and my seats are stained with oil and grease.
My Experience - 5.0/5.0 -
Katie was excellent. She kept me in the loop during the entire repair process. Very satisfied
My Experience - 5.0/5.0 -
The fast work done by the repair team is stellar. Kaitlyn was especially great addressing all of our questions and concerns.
Likely to Recommend - 5.0/5.0 -
We will specifically recommend Katelyn by name!
Repair Quality - 5.0/5.0 -
Great work!
Customer Service - 5.0/5.0 -
Katelyn was most helpful. She answered questions well and addressed any concerns. Please let her know how happy we are with her excellent service.
My Experience - 5.0/5.0 -
Great team, they kept me in the loop all along the process of their work. When I got my vehicle back, it was cleaned inside and out beyond my expectations. I'll recommend you guys to all my friends and family.
Likely to Recommend - 5.0/5.0 -
I had a previous accident and was pleased with the service. I waited over a week for an appt because I didn’t want to go anywhere else.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was kept informed during the process.
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
They had my vehicle for 57 days. Had to take it back 3 times
Customer Service - 0.5/5.0 -
Horrible attitude
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was happy with Caliber's quality and service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good communication and very thorough on the repairs!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
El vidrio de la puerta derecha lo dejaron mal entonces llevaré mi carro de nuevo les puedo enviar fotos
My Experience - 0.0/5.0 -
Not a good experience at all
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
My experience with this shop was very disappointing. My car was there for weeks, and throughout the process, communication was extremely poor. At first, the advisor told me she noticed my vehicle had damage and that parts appeared to be “pushed back.” Later, she said that was a mistake and that there wasn’t any damage after all. This inconsistency made it difficult to trust the information I was being given. On multiple occasions, she promised to call me back with updates but never did. I even had to go to the shop in person just to get answers because I wasn’t receiving any communication. She also repeatedly said she would contact my insurance adjuster, but my adjuster told me he wasn’t getting updates from her as promised. The most frustrating part is that after weeks of my vehicle being at this shop, they still couldn’t determine the problem. I took my car to another repair shop, and they were able to identify the issue. When I went to pick up my vehicle, the advisor wasn’t even there. I overheard staff saying she had left for the day unexpectedly. Overall, the lack of communication, missed callbacks, failure to keep my insurance adjuster informed, and inability to diagnose my vehicle made this a very frustrating experience. Unfortunately, I cannot recommend this shop based on my experience.
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
I appreciate the the fast service and great job yall have done on my car.Thank you and keep up the great work..Customer service was amazing as well.