Caliber - Richmond - Chippenham Square
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The entire front of house staff was very professional and courteous. The technician who worked on my truck did an excellent job. The fit, finish and thoroughness were top notch. My representative throughout the process was Karla and I must give special notice to my interface with her. She provided regular and timely updates, answered any questions I had and was wonderful to work with. I would definitely recommend and trust them for collision repair work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were really efficient fixing my car and I was kept in the loop every step of the way! Super appeciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I had to take my car immediately to subaru for another diagnostic costing $180 after your suppose collision work that only took care of the body of the car but fails to fix damaged frame from passager seat that resulted from collision
My Experience - 5.0/5.0 -
My experience was great! Everyone was very helpful and kind. I was kept inforned via text and appreciated the updates. Christine, Kaitlyn, and Dave (I think) were a pleasure to work with. I'm not good with names so I apologize if I have the wrong name. He did a great job explaining what was done to my car. Thank you for everything!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Process was quick and easy. Christine was very helpful on the phone and in person. She walked me through doing an online estimate, self-pay, and ordering the necessary part. Once the part was in, I brought the car in and it was fixed in less than 30 minutes. This was my second time working with Carla and she’s great, too!
My Experience - 0.0/5.0 -
I’m not satisfied with my service because it’s not finished.
My Experience - 0.0/5.0 -
Will be bringing back truck as job. It completed.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
The repair was not completed properly. There is still a noticeable dent in the fender, due to an improper repair.
My Experience - 5.0/5.0 -
Eric was very helpful, clear and communicative, which was helpful during this repair process & made me feel at ease.
My Experience - 5.0/5.0 -
Very efficient.. good communication on my car status... very Professional and very courteous
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Otay
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs were completed professionally, and my vehicle was returned in excellent condition. I am very satisfied with the quality of the workmanship.
Customer Service - 5.0/5.0 -
Kaitlyn provided outstanding customer service throughout my repair process. She consistently kept me informed through phone calls, text messages, and voicemails. She was professional, responsive, compassionate, and made me feel like a valued customer. Her communication and follow-through made a difficult experience much easier. She is an excellent representative of Caliber Collision, and I truly appreciate everything she did.
My Experience - 5.0/5.0 -
I appreciated the constant progress updates through text and the prompt calls to verbally tell me if something changed. Everyone I engaged with was friendly and very responsive to any questions. They made a bad experience easier no running around and minimal need to engage with insurance company.
My Experience - 5.0/5.0 -
Repairs took time but they were honest and took ownership of the timeline and they did a great job making it look like it was never touched
My Experience - 5.0/5.0 -
Katie was wonderful. She kept me abreast of how the car was progressing through the repairs. I was most grateful for the information. Thank you Katie and her team.
My Experience - 5.0/5.0 -
Zach Smith kept me informed along with the automated text from caliber the whole way through. Excellent communication and care provided by both Zach and Caliber Chippenham. Thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Good experience
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
My service advisor, Karla, did an excellent job of keeping me informed of the progress of repairs