Caliber - Richmond - Chippenham Square
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I appreciate you stayed in touch with the progress and the completed work looks great. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Not sure about this. This is the second time in one year I've had to take a vehicle back to caliber collision.
Repair Quality - 4.0/5.0 -
A problem with the horn not sounding when locking the doors remotely has not been fixed.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Both Tommy and Leon were wonderful. They handled everything effectively and efficiently. Very happy that I was able to get my car back 5 days before the expected pickup date! Wonderful company, would certainly recommend it to anyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tommy is polite, efficient and professional. The repair was completed as expected. The whole experience was easy and minimized inconvenience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tommy is courteous, friendly and professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Brittany was awesome.
Returned Clean
My Experience - 0.0/5.0 -
Not happy with service. Was told would be ready on the 29th. Did not hear anything till I called on the 30th and was told it had not even been to the paint shop. Then called on the 3rd and after being on hold 15 mins the first time and then put back on hold for 10 I gave up. Then was called back and said it was ready and pick up on the 4th the badge and plate bracket were not repaired. Now I have bring it back in on my time and gas for you to correct it the way it should have been last week
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
My vehicle was repaired 1000% and the staff was great i will gladly suggest caliber collision to other people.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am happy with your daily updates but I was unable to talk to the person taking care of my car. It took longer than I was told it would be but the work was great Thank you for your service and help
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Did not follow up on a call back to complete other work that was requested. I will be going to another body shop for the other repairs.
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
Did not meet my expectations.
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the friendliness of the staff and the quality of service. Everyone went above and beyond to ensure that my needs were met. They also cleaned out my car and washed it...best surprise ever!
Likely to Recommend - 2.5/5.0 -
yes and no
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0 -
did not check or q & a before giving to customer