Caliber - Richmond - Chippenham Square
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Scratches in the taillight, dent still in the door.
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0 -
Will not ever go back
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
Constant delays and incomplete orders dragged on
Returned Clean
My Experience - 5.0/5.0 -
I had a great experince. My vehicle was fixed super fast and they were very helpful!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I was notified by enterprise, that my vehicle was reading. Caliber Collision never contacted me. Not good business.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
My car was not fully done when they called to tell me it was ready. My front passenger door was not able to be opened from the inside. The gas top was coming off and I had a crack in my windshield
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I was told 3x my car would be ready and was told my body expert got in a car accident then was told he quit very unprofessional staff
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I would probably use , guys again .
My Experience - 0.0/5.0 -
I felt like I was tricked and lied to. I got a call saying the work on your car is complete. I drove over and talked to the guy at reception. I was informed that car was ready. I paid my $500 copay. While walking to the car, on the way, I was told that they are waiting for the wheel which will come next week so you just have to come back and drop off your car again that day. I was told that they don't want me to have rental car for so long. I was shocked to hear that. Why was I not told about this in the first place? It is hard to come back during the work hours. Regardless, I felt like I was being tricked and betrayed. I lost my trust. Really surprised by this kind of behavior.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fast detailed service i appreciated knowing the progress of the repair daily. Thanks everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Professional and friendly. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Only because I don't believe car was test driving to see if it was fixed properly the work they did was extremely well