Caliber - Richmond - Chippenham Square
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I have a small scuff mark on the car's driver side hood.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Recommended
Repair Quality - 5.0/5.0 -
Good customer service
Customer Service - 5.0/5.0 -
Good
My Experience - 5.0/5.0 -
I am very impressed with the customer service from Caliber Collision, starting from speaking with Christine on the phone to schedule my appointment, to coordinating the rental car to pick me up, and then the daily text message with updates from Karla. Eric evaluated my car when I dropped it off & he was very kind as well. I also appreciated the AI assisted estimator app in the beginning of this experience, also very helpful & high quality! My Jeep looks great & I am very pleased with the work, including the detail & wash, then that my Jeep was sitting out in front ready for me to pick up. I would definitely recommend Caliber Collision over & over again.
My Experience - 5.0/5.0 -
My experience with calibur was nothing short of fantastic. Carla kept me updated throughout the whole process and my car looks brand new! Thanks calibur!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick and simple process
Customer Service - 5.0/5.0 -
The staff was polite when I showed up and I didn't have to wait long for my vehicle
My Experience - 5.0/5.0 -
How fast and accurate they completed the job as well as keeping me updated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
10 satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It took a long time
My Experience - 5.0/5.0 -
I was pleasantly surprised just how easy Caliber Collision made an inconvenient situation. The customer service was excellent. The professionalism by the front desk staff and the young lady handling the repair was outstanding. I would definitely recommend your company to anyone needing auto repair. Thank you so much for the quick turnaround. You said approximately two weeks up front and you delivered on time. Very pleased with your service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Terrific customer service. Wonderful job on repairing the back end of our vehicle. Great regular updates on progress from the team. Extremely satisfied with the entire process. Caliber employees are professional, skilled and courteous.
Customer Service - 5.0/5.0 -
Please see comments above.
My Experience - 5.0/5.0 -
I appreciated the text message updates! And my service advisor Eric was pleasant to work with!
My Experience - 5.0/5.0 -
Great communication and done in a timely manner made sure i received everything i needed and also face new a complimentary car wash and vacuum
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
done in timely manner with great communication and a complimentary wash and vacuum
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Katie did an excellent job communicating with me about updates with my car. Caliber Collision is the best place to go!!!
My Experience - 5.0/5.0 -
Excellent job. Great communication, quality service and completed work very professionally. Give 10 out of 10 rating. Recommend others to visit this place.
My Experience - 5.0/5.0 -
My husband and I were impressed with the quality of work performed on our vehicle. We can't even tell where the damage was. You will receive a high recommendation from us for your services.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My husband and I are very impressed with the quality of Caliber's service. We will recommend them to family and friends.