Caliber - Richmond - Chippenham Square
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Katie was awesome. She kept me abreast of the progress. She was friendly, courteous and on point.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Eric was very professional and very knowledgeable. I would recommend Caliber.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 2.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0 -
repair was not completed in a timely manner . Front end parts from vehicle were stored inside the van. The van was returned to me with the entire van dirty. I requested have the van cleaned before I removed the vehicle from the shop.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Would have been nice to have better updates as to when the car would be ready. We were told Monday/tuesday, but we had to keep calling so that we could get it back Friday before closing.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It’s not 100% flesh with the part it connects to but I’m also a perfectionist and it’s probably not noticeable.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was totally satisfied
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very detailed job completed very professionally and in a timely manner.
My Experience - 5.0/5.0 -
Great job and fast.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0 -
Great job
Likely to Recommend - 3.0/5.0
Repair Quality - 2.0/5.0 -
One of your people obviously worked under the hood, but still neglected to reattach one side of the fender wall covering. While there, they also neglected to replace the damaged windshield washer reservoir assembly. The assembly was noted on the estimate, but not included on the final bill so quality control certainly broke down.To their credit, they got the car back to us 2 days early, but then had to take it back into the shop once again to be completed.
Customer Service - 3.5/5.0 -
Extremely good except for the noted failure
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
The repair of my car was excellent! I don’t know if there was a lack of communication between Caliber Collision and Enterprise but they are saying they were not given the pick up day as the 28th. That it was put in that day. I had no control over the waiting for parts or the length of time for repairs. I’m very upset with this situation. Enterprise is demanding more money and had my credit card number on file and took money out of my account and caused it to be overdrawn. I have bills being declined and an overdrawn account. NO I’m NOT HAPPY…This needs to be by y’all with Enterprise. I had no clue of it going over and costing me money I wasn’t prepared to pay. Enterprise said they were never told by anyone there. I have all the messages I was sent and this needs to be fix with your company and Enterprise. None of this was my fault. You can reach me at *** *** ****. This needs to be addressed immediately.