Caliber - Richmond - Downtown
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I want to say that everything that experience from the friendly, helpful customer service staff,who kept me informed about what process that my car was going thru to when they was ready for me to pickup was excellent. The crew that finished up my car excellent too. Thank you. My car looks like a new car. Yes a job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything was professional in being that helpful customer service that made me feel that they were going to take care of this work.
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service Jeramiah was professional threw out the process and always kept me updated on the status of my vehicle he was absolutely AMAZING!! He needs a raise
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience Jeremiah and his team took care of everything and kept me informed…thanks
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
My battery died and I got stuck in a parking lot outside the CVS
Customer Service - 4.5/5.0 -
Customer service was friendly and efficient.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was extremely kind and knowledgeable throughout the entire process. Kenjeia Gadson even took the time to talk to me after retrieving my car when it was complete. She explained the work that was done and told me to let her know if after driving it anything seemed off. I truly appreciated that.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber was absolutely amazing!!! Kenjeria kept very well informed throughout the entire process. I could actually reach someone by phone when I had questions. My car was completed a day early. No complaints here at all. I highly recommend Caliber!!
My Experience - 5.0/5.0 -
Caliber Collision personnel were great from the beginning . I called asking questions and they were extremely courteous and patient as well as informative . They did a wonderful job repairing my vehicle . It looks fantastic ! I would recommend them to anyone looking to have a job done over and beyond .
Likely to Recommend - 5.0/5.0 -
Service was wonderful
Repair Quality - 5.0/5.0 -
Excellent customer service . Welcoming atmosphere. Great communication .
Customer Service - 5.0/5.0 -
From original phone call to picking up vehicle , great service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I really liked that I got updates every Mon Wed Fri
Customer Service - 5.0/5.0 -
Always responsive with any question or letting me know when things were delayed due to back ordered parts
Likely to Recommend - 5.0/5.0 -
Great service, and Jeremiah was very helpful and thorough.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 3.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0 -
Courteous staff
Likely to Recommend - 0.5/5.0 -
I’ve had a good experience once with Caliber and this now make my second horrible experience — I would never choose to use or refer Caliber.
Repair Quality - 1.5/5.0 -
The work was sloppy. I had paint dust all over the interior and a wipe down wasn’t even attempted; instead two micro clothes were simply throw in the back seat. There was grease and glue on handles, all around the car, on the steering wheel, dash, etc. Absolutely no effort went into clean up rushing the car out on a Friday afternoon. I wasn’t given an option to inspect with a rep, and when I turn on the engine every single sensor went off. A full sensor recalibration had to be performed at a dealership and submitted as a supplement to the claim. I wasn’t given a choice of which Caliber to use by my insurance, and this location was certainly not my preference. I also had to debate claim submittal info when dropping the car off for work, and the Enterprise used also delivered the worst loaner vehicle I’ve ever received with significant and visible damage. Practically the entire experience was negative with the exception of text updates during repairs. Given everything else I’m concerned the repaint won’t last or other issues will arise.