Caliber - Richmond - Downtown
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I will 100% recommend Caliber Collision to my family and friends!
Repair Quality - 5.0/5.0 -
Caliber Collision took very great care of me as a customer keeping advised of steps necessary to repair my vehicle and where they were in the process on a weekly basis. I never had to call them once and to top it all off my car was ready four days earlier than estimated and the workmanship was supberb. It looked liked my car was never in an accident. I will definitely refer my family and friends to Caliber Collision should it be needed.
Customer Service - 5.0/5.0 -
My customer service experience was awesome right when l entered the door. The receptionist greeted me with a smile and the mechanic that kept me in the loop on my repairs as well as, the technician that repaired my vehicle came out to meet me and introduced themselves. This was an awesome experience for me because nowadays when it comes to customer service most of my interactions have been below the bar.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional. They kept me updated on each step of my vehicle repairs and was actually done ahead of schedule.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your staff were awesome to work with, and the repair was flawless. Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Unfortunately, my car was bashed, but I had the pleasure of using Caliber Collision, which was outstanding in service and repair and everyone in the office was extremely kind
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Prompt and courteous service from start to finish. Car looks great and was completed sooner than estimated. Best part - no unpleasant surprises.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept up to date with every step of my vehicles repair. The truck was finished two weeks early and looks brand new. I’m highly satisfied with the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and competent staff and excellent work!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I still haven’t received my vehicle back. I want to file a formal complaint. Please call me @ 804.398.0663
Customer Service - 0.5/5.0 -
They don’t didn’t treat me as a customer they treated the insurance company as their customer.