Caliber - Richmond in
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Caliber collision is top notch and professional at all times and engaging. Great experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
All and everybody was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Interaction with Caliber employees (10) Being informed about vehicle repairs (10) Body repair (10) Rachel and Jennifer in the office are gems and went above and beyond in contacting Travelers and following up with Enterprise about a rental concern.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very informative, and a pleasure to work with
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Communication was great, they kept us informed with multiple calls per week on our month long repair. One small thing was not fixed (horn was replaced, but still not working) that’s the only reason for the 9/10 rating!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Read comments from before
Repair Quality - 0.5/5.0 -
Scratches on my rear bumper that were not there like someone slammed something sharp and heavy on it. Spare was removed. Along with lock. Not put back in. Headlight fogs up and has condensation in it. There are scratches on the inside of my driver door that were not there before hand. Chips in clear coat. Cracked clear coat. Hood is not lined up and have a big gap on one side and you can see both fenders buckled. In different spots . The body line on the passenger fender is not straight. The bow tie was black and replaced with a lesser value gold one, black one came with upgraded package. There is a Scratch in passenger fender. Missing antenna and my window visor on passenger side is broke. Frame has some spots ground down on it for no reason others were welded and not ground down. Very displeased. I work out of town and am only home on the weekends so if someone wants to meet me on a Saturday to resolve these issues I'll be more than happy to met them. I haven't even gotten a chance to get under the hood and look but I can imagine it's about the same as the exterior. Also the rim was damaged in the accident and it was not replaced. The windshield where part of the dear antler hit was not replaced insurance was charged for removing and replacing my leds, they cut wires to my under glow and the control box is missing. They did not take the lights off and reinstall unless the reused the original 3m tape which will not stick the second time, and they are in the exact same place I installed them on the body hidden and not on the frame. the list is extensive. And I can take this survey and give a review that states all of this or someone could work with me and look at the issues I still have.
Customer Service - 2.0/5.0 -
Scratches on my bumper that were not there like someone slammed something sharp and heavy on it. Spare was removed. Along with lock. Not put back in. Headlight fogs up and has condensation in it. There are scratches on the inside of my driver door that were not there before hand. Chips in clear coat. Cracked clear coat. Hood is not lined up and have a big gap on one side and you can see both fenders buckled. In different spots . The body line on the passenger fender is not straight. The bow tie was black and replaced with a lesser value gold one, black one came with upgraded package. There is a Scratch in passenger fender. Missing antenna and my window visor on passenger side is broke. Frame has some spots ground down on it for no reason others were welded and not ground down. Very displeased. I work out of town and am only home on the weekends so if someone wants to meet me on a Saturday to resolve these issues I'll be more than happy to met them. I haven't even gotten a chance to get under the hood and look but I can imagine it's about the same as the exterior. Also the rim was damaged in the accident and it was not replaced. The windshield where part of the dear antler hit was not replaced insurance was charged for removing and replacing my leds, they cut wires to my under glow and the control box is missing. They did not take the lights off and reinstall unless the reused the original 3m tape which will not stick the second time, and they are in the exact same place I installed them on the body hidden and not on the frame. the list is extensive. And I can take this survey and give a review that states all of this or someone could work with me and look at the issues I still have.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional and courteous. Made sure car was cleaned
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Took a long time for this repair
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Telling a friend today.
Repair Quality - 5.0/5.0 -
Professional all the way .
Customer Service - 5.0/5.0 -
Professional all the way. Paint match Perfectly.
Returned Clean
My Experience - 5.0/5.0 -
I'm pleased that I cannot see any boundary between original and new paintwork.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was so courteous, knowledgeable and professional! It was a great experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very nice and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was completely satisfied with the process and the results.
Repair Quality - 5.0/5.0 -
Great results.
Customer Service - 5.0/5.0 -
They did an excellent job of keeping me informed. My car looks great.
Likely to Recommend - 5.0/5.0 -
Have already recommended!
Repair Quality - 5.0/5.0 -
Repairs were fast and beyond anything I could have hoped for. Service was great and they made my car look brand new again
Customer Service - 5.0/5.0 -
The service was way above average, they knew my name as soon as I walked in and remembered small things I had mentioned days before
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
While they had some complications with the repair, they were communicative and up front during the entire process, and overall I appreciated that.
Customer Service - 5.0/5.0 -
Extremely open communication