Caliber - Richmond in
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Caliber Collision was great to work with. They give you frequent updates on the work being done to your vehicle and anything new that may have to be done. Staff is very friendly and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
With what was done was overall good work still waiting to have mirror fixed an a side skirt plastic piece needs tighten up but good overall was waiting till job done to do review but I get email an text almost daily asking for this
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
The repairs were completed in excellent timing and management staff were very helpful and professional.
My Experience - 5.0/5.0 -
Caliber got me in immediately, provided constant updates, and the work seems to be done correctly. I am very happy with my experience here and have already recommended them to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Alex communicated throughout the whole process and they were very easy to work with.
My Experience - 5.0/5.0 -
Car repairs look done very professionally with no issues, got car back sooner than expected, great communication between the manager ( Chris ) and I through the whole process...
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
You guys charged my insurance 7200 plus i paid a 1000 deductible so 8200 which is twice as much as my car is worth. Its blue booked 4000. And you didnt even fix the middle council lever in middle of seats that they broke. So now it just pops open every bump. Still have a dent in trunk. I dont even know were 7200 worth of work went to let alone why it wasnt totaled out. Being double what the car was worth. Not impressed nor would i encourage anyone to go there. Im disappointed in the simple thing as my middle council lever. All that money i just had to put out and time in a rental car and yet everything didnt get fixed. Not happy
Customer Service - 0.5/5.0 -
$8200 to fix it. Double the cost of my car. Its blue booked at 4000. And everything wasnt even fixed. Not happy
Returned Clean
Likely to Recommend - 5.0/5.0 -
All around well run business and customer care is a priority there.
Repair Quality - 5.0/5.0 -
Quick and VERY efficient! I expected at least 5,days before my car would be ready and it was done in less than 3! Should I ever have any issues with my car I will make this place my first choice in the future.
Customer Service - 5.0/5.0 -
Kind and courteous. After drop off I went to leave to go pick up my rental and the front desk made sure I had a way to get there.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job, it looked better than the day I bought it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The communication and updates were fantastic. While the process took longer than expected, that was no fault of anyone at caliber. I would highly recommend using this shop for future work.
Likely to Recommend - 5.0/5.0 -
I would highly recommend this to my family and even my friends.
Repair Quality - 5.0/5.0 -
Everything went very smoothly, and I consistently received updates on the progress of my car repairs.
Customer Service - 5.0/5.0 -
Very helpful and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Alex did an incredible job. Don't even know anything was ever wrong with the area that was focused on. Very professional and always made sure to keep me in the loop with updates on how my vehicle was coming along!
Likely to Recommend - 5.0/5.0 -
The staff is very professional and they did and incredible job on fixing the area on my vehicle that was damaged.
Repair Quality - 5.0/5.0 -
Don't even notice the area that was redone.
Customer Service - 5.0/5.0 -
Alex always made sure to keep me in the loop with updates on my vehicle. One day he even called and mentioned that for some reason the email updates weren't going through and decided to call and make sure.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a good job!