Caliber - Richmond in
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0 -
I would send anyone I know there.
Repair Quality - 5.0/5.0 -
They are great people I have been blessed.
Customer Service - 5.0/5.0 -
I been blessed.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
I scheduled an appointment to take my truck in on October 20th. Set up for Enterprise to pick me up at 4:30. When I arrived I was told that they wouldn't have anyone there to work on it for a week, after I had left work early and have a half hour drive to get there. So I had to reschedule appointment with caliber and with Enterprise. Rescheduled for the following Monday, October 27th. I got a call on Friday, November 14th at 4:50 saying my truck was done. I was unable to go and have time to drop off rental car and get there. On Monday November 17th, I arrived there after dropping off rental car around 10 am. Paid my deductible and waited for them to bring my truck out. I waited about 15 minutes for them to come out and tell me the glass installer had gotten glue on the new painted area and could I leave it so they could clean it up, which meant they had to give me a ride to work. Around 2pm I called, the truck wasn't ready. Please call back in an hour. I called back, they said it was ready. I went and picked it up. Got to looking at the interior and had glue and finger prints along the inside by the glass they replaced on both sides that I have had to clean off. Very unprofessional.
My Experience - 5.0/5.0 -
Everyone was extremely knowledgeable and helpful in the repair process—from the moment I dropped off my Avalon to the time I picked it up and shown the repair. Many thanks to all the staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great professional staff all the way through the process.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer Service from Hannah and Alex!
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were wonderful did a great job on my car they were nice and polite I would recommend anyone to get their vehicle fixed and serviced right thank you so much caliber collision
Likely to Recommend - 5.0/5.0 -
Their the best in town
Repair Quality - 5.0/5.0 -
They were amazing i would tell everyone about them getting their car fixed there no where else
Customer Service - 5.0/5.0 -
They were amazing kind and polite I would recommend anyone to go there to get their car or vehicle fixed there
Returned Clean
My Experience - 0.0/5.0 -
My front bumper is not installed correctly looks like is a wrong part
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
Is a gap in both sides of the front bumper and head lights, and is not supposed to be like that also a plastic that goes on top of the tires is not fixed.
Customer Service - 1.0/5.0 -
They never fixed right
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber and Alex did a great job repairing our car. Would highly recommend them to anyone! Thank You Caliber and Alex!
Customer Service - 5.0/5.0 -
Customer service from everyone at Caliber were very helpful and professional.
Likely to Recommend - 5.0/5.0 -
yes I would
Repair Quality - 5.0/5.0 -
did a great job thank
Customer Service - 5.0/5.0 -
great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am extremely satisfied with the work done, it's like nothing happened. It was a little stressful at first as I didn't know what was happening with my car and it took a little longer than usual due to staffing but once my car was transported to Indiana & Alex took over he kept me up to date and got my car done sooner than expected!! The front office woman at caliber collision in Centerville is awesome too, she is so sweet and funny! She made the experience much better!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
Very good communication with parts issues and repairs. Quality was great. Super nice people to deal with.
Customer Service - 5.0/5.0 -
Same as last comment.
My Experience - 5.0/5.0 -
I appreciate the progress updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Had to inspect car 3 times and when I picked it up the 3rd time I had delt with a manager who has a nasty attitude. Not she was speaking over me and being very short. No apology was said on her end and I will be sure to never return or recommend Richmond Indianas caliber collision to anyone and down talk that shop every chance I get.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair process was definitely not what I expected and once we finally got the car back, there was dust and dirt all over the interior of the car what looks like paint in the cupholder and our SD card was taking out of our dash cam and broken in half. I definitely would not recommend caliber collision to any of my friends or family.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
The work took to long since they had to order 3 bumpers
Customer Service - 1.5/5.0 -
Alex was not the best people person