Caliber - Richmond in
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Kept vehicle longer than expected due their work quality and having to redo the work. However, Alex was amazing to work with. 5 stars 🌟 🌟🌟🌟🌟 for him.
Customer Service - 5.0/5.0 -
Very good communication from Alex. Front desk gal was very sweet and informative.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Very dissatisfied
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Alex was super helpful with my car getting repaired. Thank you for being super patient & kind.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collision Centers’ staff are very professional. They provide detailed information on what parts, amount of labor, and the time required to get the job done. They also keep us up to date on the status of the repairs through text messages.
Customer Service - 5.0/5.0 -
Caliber Collision Centers’ staff are very professional. They provide detailed information on what parts, amount of labor, and the time required to get the job done. They also keep us up to date on the status of the repairs through text messages.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Had never heard of caliber collision!! Very pleased how they kept us informed on the work-up !! Really nice friendly girls out front greeting you !! My car looks excellent
Likely to Recommend - 5.0/5.0 -
Not many good places around anymore. Was very satisfied with Caliber
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work was for the replacement of two doors. Caliber did an excellent job. Great paint job also. I would recommend them to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent job. Can’t even tell it was ever damaged. Great paint job too.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I'm still waiting on a headlight to come in and be installed, and the after market front bumper had to be replaced a second time.
Customer Service - 5.0/5.0 -
Everyone a very friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer service was amazing. If my vehicle is ever damaged again I would go back in an instant based on how I was treated there. They were so friendly and helpful!
Returned Clean
My Experience - 0.0/5.0 -
The "mechanical" shop they sublet their work to messed up not once, not twice, but three times and even after I requested it be sent to another shop for another opinion after the third fail it was sent to the same screwed up mechanics that know NOTHING about truck rear ends! Guess we will just have to keep coming back every couple months for r axel shaft and bearing replacements until they figure out our personally hired mechanic is right. 🤦🏼♀️
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only thing I noticed was right beside t license plate it looks like someone checked to see if the paint was dry and it wasn’t and it left a couple marks but I only noticed it when I was putting my plate on. It’s not a big deal.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I would recommened Caliper collision to friends and family
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Only if you have rental car on your insurance and you get a car that works for you and have unlimited days for the rental.
Repair Quality - 2.5/5.0 -
Some repairs were not done or left hidden and paint is spotty,
Customer Service - 2.5/5.0 -
I thought the front desk ladies were super nice when I called in a panic about my car but then the info I was given never seems to get relayed to them which added a lot of stress on me when I am told different stories. But upon looking at my car, there is an area of the paint that is all bumpy and there are things that did not even get fixed. Pretty disappointed since I paid for a rental car for 3 weeks and my car still has damage. Quite not happy. The front sensor that the lady that looked at my car, when I brought it in first, is still dangling and broken and there is a dent in the radiator (i think if it is in the very front)
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Inside of truck was covered in dust my back driver side parking break light is out the bed of my truck had there trash in it and also was covered in dust wouldn't recommend them to any one
My Experience - 0.0/5.0 -
Wrong mirrors, tail lights were left unplugged Remote mirrors don't work and window doesn't go all the way up. The front spoiler was not replaced
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Didn't get my car back to the same as before the accident. Different side mirrors then what was originally on it. The front spoiler was not replaced either.
Customer Service - 4.5/5.0 -
They very nice and courteous