Caliber - Rising Sun Md

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

This is my second time using Caliber. I’ve been happy with the work they have done. You can’t physically tell my car was in any kind of accident.

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Took a month to fix a dent in the door was told needed a new door end up using the same door had the car for a month totally uncalled for will not return to that location

Customer Service - 1.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Truck looks great

My Experience - 5.0/5.0 -

OUTSTANDING SERVICE !!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

Waited a month for my headlights then they weren’t the right ones. Once my headlights were installed the right turn signal was out

My Experience - 5.0/5.0 -

Repairs were done in a timely manner

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I requested verbally and in writing on the original paperwork that I would like to receive my old bumper as there was minimal damage and it was ceramic coated. I was assured this was going to happen multiple times. I stated I would pick it up within the hour it was removed so that it would not occupy space in the shop and that I would pay any associated core charge if there was one. To my disappointment it was thrown in the dumpster and disposed of. I understand that it was damaged (very little) but that makes no difference to me. I was told there is nothing they would do to remedy this and had to struggle to get the shop to remove just my deductible. To me this is not sufficient but I need my car and was told they would do nothing else.

Likely to Recommend - 0.5/5.0 -

The repair was okay with the exception of the bumper misalignment. The real issue was that I was promised I would be able to keep the bumper. It was promised several times. I included it in the paperwork. When it was brought to their attention they were reluctant to do anything about it and they did not. Finally, not providing a corporate number because they, "didn't have it" felt very dismissive and dishonest.

Repair Quality - 1.0/5.0 -

The repair was done well with the exception of a small part of the bumper being misaligned at first. The paint work was good. However I communicated several times verbally, through text, and in writing on the original paperwork that I would like to receive my old bumper back. I was assured that this was going to happen. I was told if there was a core charge I would be given an opportunity to pay it and still receive the bumper. I also stated that I would pick it up within the hour of it being removed so that it did not take to room in the shop. I was told several times that this was no problem. When I finally git my car back I was told the bumper was thrown in the dumpster and already gone. There was no attempt to remedy this until it was made a real issue. Even then it was just my small $250 deductible being forgiven in place of my old ceramic coated bumper. I dont care if there was a little damage I was told repeatedly I would be able to keep it. When a mistake was made by the shop it was chalked up as "accidents happen" and the shop owner Keith even refused to give us the corporate number stating he didn't have it. The only reason the misaligned part was corrected is because of the issues raised with the old bumper.

Customer Service - 1.0/5.0 -

The tech that spoke to me originally was receptive and very nice. Every experience after that was downhill. The owner Keith was extremely dismissive of our issue despite the shop promising to return the bumper to me. I had family at me with the shop and when they would raise a valid question/concern about the bumper being withheld they were met with remarks like, "sorry Is this your car? Why am I talking to you?" Extremexly unprofessional considering the mistake was made by the shop in the first place. Refusing to give us the corporate number was the final straw as it seemed we were being totally dismissed and silenced by the owner.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They kept me informed of what was going on and did a great job

Customer Service - 5.0/5.0 -

Very kind and quick to respond

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

Not happy that they kept my car for close to three months. Not sure I would take my car back there.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was very professional and polite. They answered all my questions and were very knowledgeable about time being needed and great care for repairing my car.

Likely to Recommend - 5.0/5.0 -

Seeing I was very satisfied I would recommend them all the time

Repair Quality - 5.0/5.0 -

My car looked great when I picked it up. Everything was done professionally and everyone was very helpful and polite throughout the process.

Customer Service - 5.0/5.0 -

I was very surprised how everything went and how quickly the work was done

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Communication could be better. They contacted my wife and not myself. They had no explanation for that.

My Experience - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding

Customer Service - 5.0/5.0

Returned Clean