Caliber - Riverside - Buchanan St

My Experience - 5.0/5.0 -

Amazing job was done with such care and precision it is highly appreciated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The repair was quickly done. Car was very clean and parked in an easy to exit area. Thank you.

Likely to Recommend - 5.0/5.0 -

Yes this was a painless experience

Repair Quality - 5.0/5.0 -

Car was repaired quickly and efficiently. It was ready earlier than anticipated. When we picked it up it was clean and only took a few minutes vv

Customer Service - 5.0/5.0 -

See previous comments.

Likely to Recommend - 2.5/5.0 -

I would recommend that they get a full, and complete understanding of what needs to be if they are going through insurance

Repair Quality - 2.5/5.0 -

I worked with my insurance adjuster to have my car repaired with Caliber. The adjuster made the reservation for me to get an estimate on repairs. When I arrived, I was told the appointment was made for a "drop off", which I did, assuming I was following the direction of my insurance adjuster. At the time of drop off, I was told my number would have to be removed for a proper estimate. I didn't think anything of it at the time. After speaking with my adjuster, I was that should not have happened and she only made the reservation for an estimate and not repairs. The adjuster contacted Caliber to get an understanding of what occurred. My adjuster was told that I said I was dropping off for repairs, which was completely false. Due to the error on Caliber, I was not able to exercise my right for a payout as the car was taken apart. I have taken my car to Caliber in the past, and have had excellent service. Not sure what happened this time around.

Customer Service - 3.5/5.0 -

The front desk employee was fine.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I loved it thank you guys my car looks brand new I loved the work

Customer Service - 5.0/5.0 -

Great work!!! My car looks brand new thank you so much

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Touch up on door handle from some nicks seemed last minute, with tabs of paint.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Good job the bumper is straight and the paint matches

My Experience - 5.0/5.0 -

I appreciate the extra steps that were taken after the initial pick up was completed. After seeing some minor issues, Paul immediately took care of the issues after we returned the car.

My Experience - 5.0/5.0 -

Goo jobs

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good communication

Customer Service - 5.0/5.0 -

Good communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was shocked when I saw my car. It looks like it had never been in an accident. Thank you very much!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Professionalism shows. Kept me informed and honest with estimate time.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

very profesional.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Paul explained everything that was gonna be done to my Toyota Highlander that I could understand Paul kept me updated with my car. He was very patient. Very kind. I recommend anybody to take their car to caliber collision Paul will take care of you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Paul explained everything that they were gonna do to my car and I did a great job Paul was very kind very patient. I recommend anybody to go to caliber collision and ask for Paul thank you to everyone that fixed my car.

Customer Service - 5.0/5.0 -

I want to thank Paul, who helped me with my Toyota Highlander. He told me what they were gonna do to my car and they left it in great shape again I recommend anybody to go to caliber collision and ask for Paul. He was very kind very patient and he explains everything What they’re gonna be doing to your car. Thank you, Paul for helping me and thank you to everyone that fixed my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was so incredibly surprised how well you worked with my insurance Safeco and Enterprise Rental Cars to help make a bad situation a pleasant and stress free environment . My car looks great! It was completed in less than a week. It was washed and well taken care of. You updated me through the process with text messages as you did the work. Really top class customer service. I can’t thank you enough. I will refer everyone that I can. Job well done and greatly appreciated . Thank you so very much!

Likely to Recommend - 5.0/5.0 -

I am spreading the word already at work, letting coworkers know what great customer service they have.

Repair Quality - 5.0/5.0 -

Car repair looks great!

Customer Service - 5.0/5.0 -

Great customer service!

My Experience - 5.0/5.0 -

Everyone was very nice and service was fast.

My Experience - 5.0/5.0 -

Good Job👍

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good Job!👍

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great communication, nice job👍

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0