Caliber - Rocklin

4.8 (5,979reviews)
97%
2020 Taylor Rd,  Roseville,  CA  95678

In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,979)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, excellent communication, and impressive timeliness. Many highlighted the friendly, professional, and welcoming atmosphere, noting that staff went above and beyond to ensure a smooth repair experience. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new. Customers appreciated regular updates via text and calls throughout the repair process, keeping them fully informed at every stage. A notable number of vehicles were completed ahead of schedule, which delighted many customers. A few customers mentioned areas for improvement, including occasional gaps in proactive status updates requiring them to call in, some concerns about paint quality and fitment on select repairs, and instances where final costs exceeded initial estimates. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
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"Quality of the work was excellent! Car looked like new when returned to us."
"... repairs. $3,600 difference in original estimate. Paint job bled where repair was made, dust a debris all over interior after I picked up." Read more
"... then my car started acting as normal bottom line there is no quality control and I am very unhappy with my experience over there. What if my car engine got ..." Read more
"... repair process. They even finished my car early! Got my car back three days earlier than expected! Caliber was fast and very polite! Kept me in the ..." Read more
"Great service, great communication. It was finished ahead of schedule."
"I was pleasantly surprised at how fast the repair was completed."
"Much earlier than expected"
"... I was told. I had hoped for a 24 hour notice but I received a call the day they wanted me to pick it up so I dropped everything went over to Caliber 1 hour ..." Read more
"Yes! Great communication. Always knew what was going on with the repairs . Went above and beyond to keep me informed ..." Read more
"... service and attention to a picky customers preferences! Excellent communication during repair process. Competitive price with no surprises." Read more
"... able to get done everything I needed. They were in constant contact and there was never a time I couldn't get ahold of them for an update. Would absolutely ..." Read more
"I had to call for an update but they responded quickly"
"Great service, great communication. It was finished ahead of schedule."

My Experience

Regan and Sterling were great

Likely to Recommend

This is my third time in the shop for repairs, Wouldn't consider going to any other shop. Would recommend for sure.

Repair Quality

Great job of matching thr paint.

Customer Service

Reagan was great throughout the process. Did a great job of keeping me updated.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Caliber qas very easy to deal with and their communication on the estimate and status of the repair was exceptional. And I couldn't be happier with my 'new' car.

Likely to Recommend

Repair Quality

The car has been restored to its original beauty.

Customer Service

The customer service from Sterling and Reagan was outstanding.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

From the check in desk to the technician, everyone was so friendly and informative. The whole experience was quick & seamless. Would 100% give them my business again!

Likely to Recommend

Repair Quality

From the check in counter to picking up my vehicle, my experience at 2020 Taylor Rd was exceptional! Everyone was so welcoming and kind. The process was easy and quick, not to mention great rates. Sterling was my tech and he did an amazing job! I’m a very happy customer and would return again in a heartbeat.

Customer Service

Likely to Recommend

Repair Quality

Great service

Customer Service

Very helpful

Returned Clean

My Experience

Sterling and the front desk staff were fantastic from the beginning. Easy check in process, they helped get us our rental, and kept us informed along the way! My car looked great and took care of everything. Definitely would recommend them and would use them again.

My Experience

Sterling was so sweet and kind ! funny to talk to a helped out with the ending process too ! i’m so thankful :D

Likely to Recommend

Repair Quality

It was great !

Customer Service

My Experience

Great customer service and status updates. Repair looks nearly flawless.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Sterling and his staff did a great job taking care of us. The service was second to none.

Customer Service

My Experience

Caliber was extremely responsive to all my concerns

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

My experience was great. No back and forth no complications just great service. Thank you all

Customer Service

My Experience

Likely to Recommend

Repair Quality

Good service , all around!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

The attention to detail was awesome. Staff so friendly and helpful. Finished when promised. Thank you and don’t change a thing.

Likely to Recommend

Clean

Repair Quality

Customer Service

Quick service, reliable

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

My husband & I were met by an agent named Sterling! He was friendly, asked important questions, gave a thorough expection of damages & listened carefully to our concerns! He was extremely efficient! Reagan was in office & once again we were treated with a friendly face & cheerful manner as she went about getting important information! We cannot say anything but good things about our experience with Caliber Collision! My Honda Civic is once again in perfect condition 🎶😄🎶👏👏

Likely to Recommend

Repair Quality

Could not have had better service!! Excellent In All Areas!!!

Customer Service

I worked with Service Representative..Sterling! He was efficient, polite & friendly! Fantastic to work with in all areas! Office representative was Reagan! She was amazingly helpful, friendly & efficient! Paul, one of the staff was extremely nice & very helpful ,as well!

Returned Clean