Caliber - Rome Ny
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0 -
Work seems good.
Repair Quality - 4.0/5.0 -
The repairs completed are good. Communication was ok. We still have two parts that were back ordered that need to be repaired.
Customer Service - 3.5/5.0 -
Communication was ok. We usually had to call and they changed the completion date 4 times. I realize it was during the holidays.
Returned Clean
Likely to Recommend - 2.0/5.0 -
I am not impressed with the Rome, NY location. I am unsure if this is a standard experience with all NY Caliber Collision locations but I would not reccomend anyone utilize this shop after my experience.
Repair Quality - 3.0/5.0 -
After 5 weeks I finally got my car and the repair is seamless, however damaged cause in shop delayed my repair by 2 weeks.
Customer Service - 2.0/5.0 -
Customers get bare minimum "updates" and I had to call multiple times to get any information.
Returned Clean
My Experience - 5.0/5.0 -
Mike, Travis and crew were completely professional. They answered all my questions throughly and I am completely happy with my results.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mike, Travis and team were fantastic. My car looks great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication and handling of the claim / repair as well as my rental was great. They made it easy enough to get and return my rental car that I didnt need to bring someone else with me to pick up my car, which is a relief as a mother with a toddler. Picking up the car was also so easy!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You guys are great to work with! Your customer service is fantastic and very professional every step of the way. Your team at the Rome location is a tremendous asset to your business!. I will definitely recommend your location to anyone who needs repair work done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They kept me informed along the way, conscientious of doing a good job, made me feel important, very respectful of the customer, and a nice looking car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were quite thorough in showing me what needed to be done and kept me informed of the timeline involved.
Customer Service - 5.0/5.0 -
Courteous and respectful
My Experience - 5.0/5.0 -
They were very polite and efficient. They went over my car and addressed any concern immediately.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
However collision is very prompt and communication with stellar
Customer Service - 5.0/5.0 -
Customer service to not leave any gaps when giving updates in the repair process
Returned Clean
My Experience - 5.0/5.0 -
They kept me well informed about the process, progress and any changes or delays. We are very pleased with the process and results.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service.
Customer Service - 5.0/5.0 -
Excellent service.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Few scratches in paint, debris under clear coat. Lost my keys.