Caliber - Rome Ny
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My car was a little later getting back to me, which is understandable. I understand things happen and people arent available sometimes. They we're very efficient in informing me about the process step-by-step. When I did get my car back the exterior was like it had never been bent, amazing repair work. After I got in I noticed my DeWalt phone charger wasn't there, then again I could've forgot and I might have taken it out but once I got home I say there was a gash on the A/C screen (where it shows the temperature) that I didnt see before. That being said what i did appreciate, was the fact that it was cleaned for me even the real little stuff that had crumbs stuck in there. Overall my experience was sluggish, but efficient.
My Experience - 5.0/5.0 -
Caliper collision was a pleasure to work with..definitely will go back if I need something more done to any of my cars..thank you very much
My Experience - 5.0/5.0 -
Phillip was great and kept us informed every step of the way.
My Experience - 5.0/5.0 -
Communication was excellent and service was exceptional and didn’t take very long.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work!!!
Customer Service - 5.0/5.0 -
They are all friendly and really took the time to explain everything to me.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
The repair was fine but it took way longer than it should have.
Customer Service - 5.0/5.0 -
The personal were friendly and accommodating.
My Experience - 5.0/5.0 -
Very professional and courteous. Car looks great.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Took 4 days longer due to part and tech issue. There is still an issue, but I can't proof it is related to the repair
Customer Service - 4.5/5.0 -
They cared and kept me informed.
Returned Clean
My Experience - 5.0/5.0 -
It was an Excellent Job well Done. Mike went above & beyond! His concern, compassion, Kindness, and overall Character was Exceptional. Very Professional. I cannot express enough words to state, “ My Gratitude , and how Thankful - I, am after all that I have endured.” My Car is back looking so, much better than it did! It is a Major Stress Reliever to know - that Mike The Manager really cared, and got the job done with Excellence, and The Gm was also, very supportive, kind, and caring… along with Ed from Liberty! Again, I can not express how honored that I, am … they took their time , and provided the Support that I, needed. My car was a wreck, and they renewed it! Miracles do happen! Especially when I, was giving up, and lost hope. Mike also, advised “if, there is a problem with the sensor, to bring it back, but everything checked out 💯 percent! Just keep an eye on it.” I would highly recommend Caliber in Rome. Very Professional, Very Clean, & most of all Excellent Work Completed. Thank You, Mike for, being You, and Your GM., too! God sent me to all of You! My car had many issues before you, fixed it! Your Employees were also Kind, Caring, and Eager to help. Sorry, but I, want to say, “ Thank You, again! I am Grateful beyond belief. I went through so, much before my car got to you!” Those who make the Choice to take their Car to Caliber in Rome will not be disappointed. They kept me posted all the time about each step, and duration it was going to take, which I, also appreciated! Mike has what it takes to get your work done, and The GM. Cares about their Business! ⭐️⭐️⭐️⭐️⭐️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
very efficient and did a great job and great customer service
Likely to Recommend - 5.0/5.0 -
yes definitely
Repair Quality - 5.0/5.0 -
it looked brand new. they took very good care of my vehicle.
Customer Service - 5.0/5.0 -
they were very good
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really polite from start to finish, job was done when they said an sent me several text to keep me updated, as for the final product it was a 10 we'll done clean an the paint guy is a 10 well done job all around from start to finish
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional, stayed in contact and always provided updates, repairs were well done and looked brand new when completed. Excellent service
My Experience - 5.0/5.0 -
Very satisfied,they kept me aware of what was going on with my vehicle,and were apologetic when they couldn't deliver it at the date specified,which I understood,it wasn't their fault,my car looks great!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff very courteous . Repairs done much sooner then expected. Highly recommend for repairs. Thank you for the great service!
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Length of repair (~9 weeks) was key issue with score. There was also a defect in the paint (small amount of trapped debris/lint in the driver's door) that should have been caught in your inspection that was not corrected prior to pickup.
Customer Service - 4.0/5.0 -
Good communication.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I highly recommend. Very professional and dedicated to customer satisfaction.
Repair Quality - 5.0/5.0 -
All damaged surfaces were repaired and repainted. My Honda looks brand new a gain! Highly recommend! Very happy with results. Appreciate the thorough check of electronic components were working as they should. Thank you!
Customer Service - 5.0/5.0 -
Very professional, polite and efficient even with the temporary short staff.
Returned Clean
My Experience - 5.0/5.0 -
Very pleased with the attention to detail and twice a week updates on the status of the vehicle repairs. Very polite and knowledgeable personnel.