Caliber - Roseville - Taylor Rd

5.0 (4,147reviews)
99%
2018 Taylor Rd,  Roseville,  CA  95678
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
BMW
Ford
I-Car
Mercedes-Benz
Mercedes-Benz Elite
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Email

Reviews (4,147)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, proactive communication, and early or on-time vehicle completions. Many highlighted how thoroughly they were kept informed at every stage of the repair process, reducing stress significantly. Repair quality was frequently described as flawless, with vehicles returned looking brand new, often detailed inside and out as a pleasant bonus. Several customers noted repairs were completed ahead of schedule, which was greatly appreciated. A small number of customers mentioned areas for improvement, including inconsistent follow-through on promised callbacks, a vehicle returned with uncalibrated headlights, a tire pressure discrepancy, and one instance where a vehicle was moved to an out-of-network location without clear prior communication. Overall, the vast majority of customers expressed high satisfaction and enthusiastically recommended the shop.
AI-Generated from reviews written in the last 12 months
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"Originally given an eta of 87, the technician worked overtime and had my car completed an entire week early, in time for a trip to the bay."
"Initial quote 2 weeks and it took 2 days. Amazing job!"
"I like that the extensive work was completed ahead of schedule."
"... company provide this much care for the customer. Repair was completed ahead of schedule and looks great." Read more
"It was a few days late. Nothing serious"
"The entire experience was smooth and seamless. The communication was perfect. I was updated every day. They also did an incredible job on the repair."
"... would be completely satisfied with the repair. Camron kept me updated daily, so I never had to call or wonder about the status of the repair. Once the repair was completed, they ..." Read more
"I rated my experience a 1 because I was very dissatisfied with the customer service and communication throughout the process. There was an incident involving my vehicle, ..." Read more
"... much for the job well done from start to finish. You kept me in the loop and I couldnt be more happy with the outcome!" Read more
"Never called with updates once it when he said he would. I always had to call"

Likely to Recommend

Repair Quality

Great service, professionalism, and vehicle updates were very appreciated

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you

My Experience

Very communicative, efficient and professional. Repairs were quick and done perfectly. Thank you!

My Experience

Excellent service, I’m extremely satisfied. Feels like my car is brand new again. From the repairs to the cleaning, top tier!

My Experience

My Experience

Camren took really good care of us. Communicated well and work was done in a very timely manner

My Experience

The whole staff was very professional, helpful and friendly. Cooper did a great job communicating the updates on my car repair. I am very happy with the results.

My Experience

Cameron did an amazing job communicating and guiding us through the process. For a situation that isn’t all that fun, I feel great knowing someone like Cameron is available to put our mind at ease! Also a big thank you to the team who took the car apart and put it back together good as new!

Likely to Recommend

I would recommend Caliber to anyone and the Taylor Rd. location specifically!

Repair Quality

Car looks great and communication from Cameron was top tier!

Customer Service

Couldn’t have asked for better!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Had a great experience, Cooper was amazing!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would like to find a less expensive shop.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Cameron is helpful and friendly! He explained the entire process and kept me updated about my vehicle repairs. The person at the front desk was welcoming and greeted us as soon as we walked in! I appreciate coming to a professional repair shop that guarantees their work! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This is a perfect score

Repair Quality

The damage disappeared and color match is top notch.

Customer Service

A little wait at the waiting area, but that is expected in any customer focussed business dealing with public. Cameron was amazing to work with and so is the lady at the front office.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing experience from beginning to end. Cameron was extremely professional, very attentive to details, to updating me regularly. He made the entire process smooth and seamless.

Customer Service

Please see my previous comments about my wonderful experience with Cameron

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Casey was warm and reassuring as well as totally professional.

Likely to Recommend

I think I would if these few things can be addressed quickly.

Repair Quality

I thought the customer service was great. However after having the opportunity to drive my car a bit. I noticed the passenger side mirror not working properly and when it closes it is hitting the car and leaving a mark. Additionally, when driving my car the steering is off and/or alignment the car kinda wants to bounce around in the lane. Finally the passenger side window is not rolling up and down it gets stuck.

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

My Repair is perfect. The paint matches perfect as well.

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