Caliber - Runnemede

4.8 (3,769reviews)
96%
904 N Black Horse Pike,  Runnemede,  NJ  08078
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (3,769)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as making vehicles look brand new or better than before the accident. The staff received high marks for professionalism, friendliness, and going above and beyond expectations. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of the promised date. Customers also noted the convenience of coordinating with insurance and rental car companies. A few customers mentioned areas for improvement, including delays in repair completion, occasional lapses in proactive communication, and minor quality concerns such as misaligned parts or cleanliness issues inside vehicles. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"The car looks like new! The service is fantastic, the people are competent and friendly, and the business is remarkably well-organized. Kudos to Caliber!!"
"Flawless workmanship !"
"Repair quality was excellent."
"Great customer service and quality of work!"
"Beautiful Job, couldn't ask for nicer employees."
"Actually four days ahead of schedule…amazing"
"I was told it would be ready by July 9th. Instead I was able to pick it up on June 30th."
"The car was supposed to be done on a specific date and it was not finished until a week later. I called almost ..." Read more
"The repairs came out great, but took 5 weeks to complete even though I was told 2-3 weeks"
"Claim handled very fast from start to finish, no issues. The car looks great would never know there was an ..." Read more
"... informed and know what is going on during the process. Caliber Collision went above and beyond informing me of the process!" Read more
"Repair was delayed due to equipment issues. Communication of the issue was delayed. Then a new finish date was promised and missed again with no communication."
"Didnt communicate to us what was happening, we were constantly left in the dark about our vehicle and when we called to ask for an update we were answered ..." Read more
"... first I was extremely satisfied but as time went on I asked for communication and had to call before I was updated on the car" Read more
"Was told that I would be receiving updates on two different days and never received them until I called and spoke ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The company consistently delivers clear communication and punctuality, as promised. The employees were also pleasant and professional. I highly recommend this company.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

100% would recommend

Repair Quality

Caliber Collision is a top-notch facility in every aspect. Thank you to everyone on the team for the professionalism and communication throughout the process.

Customer Service

If I could give this facility a score of 11 out of 10, I would.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone involved was so helpful & made things go smoothly. Very satisfied with repair & time frame it took to complete. Caliber Collision staff handled everything & made things easy for me to deal with them. Would highly recommend

Likely to Recommend

Very nice company to deal with & they do a excellent job

Repair Quality

The quality in repairing my car was excellent. I was extremely pleased

Customer Service

Caliber Collision staff very helpful & made it easy dealing with them while getting my car repaired. They did an excellent job repairing damage to my car.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Brandon was great to deal with. He was knowledgeable and dealt with my insurance company. He made sure I was compensated to the fullest. . I couldn’t be happier.

Customer Service

Everyone was friendly and help me through out the process

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Was overall a great experience, was kept updated during the whole process and the techs were very friendly. I am very satisfied with the repairs I will recommend this to anyone

My Experience

My Experience

It was a very smooth process, everyone was extremely friendly & knowledgeable. My car was actually fixed early than expected, which was a plus!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

True professionals that kept me updated through the whole process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Matt and Caliber were honest and had excellent communication with consistent updates on my vehicle. I’ve used them before and have since always used them. I don’t let Progressive send me anywhere else! My car was cleaned and looked like new before it was even returned.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every one of your team members were helpful and pleasant. They made my experience a good one in the face of an accident. The work was too notch.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went well All looks good

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was super nice throughout the whole process. They kept me updated everyday throughout the process and we're fast with the whole process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was friendly, curteous, and professional. I appreciated receiving texts with updates on the work on my car. The final work was beautiful and the inside of my car was cleaned too...a real bonus! I highly recommend Caliber Collision.

My Experience

EXCELLENT WORK!! Very thorough, always updated me throughout the week. I’ll ONLY take my car here for any repairs!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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