Caliber - Runnemede

4.8 (3,723reviews)
96%
904 N Black Horse Pike,  Runnemede,  NJ  08078

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,723)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as leaving vehicles looking brand new or better than before the accident. The staff is widely recognized for their professionalism, friendliness, and attentiveness. Communication stands out as a major strength, with customers appreciating frequent text, email, and phone updates throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of the originally quoted date. Customers also noted the convenience of coordinating with insurance and rental companies. A small number of customers mentioned areas for improvement, including occasional delays in proactive communication, longer-than-expected repair times, and isolated quality concerns - all noted directly from customer comments.
Select to learn more
"The car looks like new! The service is fantastic, the people are competent and friendly, and the business is remarkably well-organized. Kudos to Caliber!!"
"Beautiful Job, couldn't ask for nicer employees."
"Repair quality was excellent."
"Flawless workmanship !"
"Excellent repairs, the car looks like new!"
"Actually four days ahead of schedule…amazing"
"I was told it would be ready by July 9th. Instead I was able to pick it up on June 30th."
"Every thing looks great and was done faster than quoted while being updated the entire way."
"... it back without my insurance company being aware. The car was supposed to be done on a specific date and it was not finished until a week later. I called ..." Read more
"My vehicle was done before estimated completion date. The communication throughout the process was amazing. ..." Read more
"Caliber Collision does outstanding work and their communication with the customer is second to none. Definitely would recommend. I used the Bellmawr ..." Read more
"Repair was delayed due to equipment issues. Communication of the issue was delayed. Then a new finish date was promised and missed again ..." Read more
"Didnt communicate to us what was happening, we were constantly left in the dark about our vehicle and when we called to ask for an update we were answered ..." Read more
"... informed and know what is going on during the process. Caliber Collision went above and beyond informing me of the process!" Read more
"... very friendly, knowledgeable and PROFESSIONAL!!! I was informed every step of the way, and my car is PERFECT!!!" Read more

My Experience

Shout out to my guy Brandon. Very professional, stayed in touch and my car looks amazing!! Thanks Caliber Collision. You guys are top notch!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Brandon was awesome. No complaints with my repairs. He ensured that I was provided with updates every step. From start to finish Brandon made sure my car was in and out.

Likely to Recommend

For anyone that could afford Caliber, I will most definitely direct my friends and family.

Repair Quality

I completely forgot my car was even damaged - thats just how good of a job was completed.

Customer Service

I got a text from Brandon every step of the way.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Too soon to ask - you are picking car up today for further repairs

Customer Service

Returned Clean

My Experience

Expressed how I only had until Monday without adding extra to my funds and getting a rental. Got the car turned over in time. So very thankful

Likely to Recommend

Repair Quality

They were professional and quick turnaround

Customer Service

Returned Clean

My Experience

Matthew was great to work with. Kept me informed every step of the way. Knowledge and courtesy. Every company should have an employee like him. Very satisfied. Receptionist at the front desk was also great.

Likely to Recommend

Would recommend working with Matt, every company should have an employee like him!

Repair Quality

Very pleased with the work. Matthew was excellent to work with. I was kept informed every step of the way. His service was exceptional along with front desk.

Customer Service

Very pleased with the work. Matthew was excellent to work with. I was kept informed every step of the way. His service was exceptional along with front desk.

Returned Clean

My Experience

Great experience, I love the updates via text message. It really helped and am glad to have my car fixed by you guys at Caliber Collision

Likely to Recommend

Repair Quality

Customer Service

My Experience

I appreciate the attention to detail. Thank you for making my Jeep look like it never had any damage.

Likely to Recommend

Neutral…

Repair Quality

It was okay. Some imperfections in the paint and air bubbles trapped in the decal. The repaired area gaps for the hood and fender are slightly off.

Customer Service

Customer Service was good. They communicated well during the entire process.

My Experience

Excellent work and Matt kept me in the loop every step.

Likely to Recommend

Repair Quality

Excellent

Customer Service

Excellent

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Communication was great and everyone was very friendly

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Always very easy and informed when dealing with them

Customer Service

Staff is always friendly and keeps you informed when you call

Returned Clean

Likely to Recommend

Repair Quality

They did an amazing job with fixing the car and they did it very fast. They also had great customer service

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

I am completely satisfied with the repair of my Nissan Rogue. Brandon took the stress out of the whole thing by keeping in touch with status updates. My bumper looks better than before! Thank you Brandon!

Likely to Recommend

I would definitely recommend Caliber Collision.

Repair Quality

Looks perfect!

Customer Service

Having your car repaired after an accident is stressful. From the beginning I felt at ease at Caliber Collision in Runnemede. Brandon kept me updated regularly. My vehicle looks great. I would definitely recommend Caliber Collision! Thanks Brandon!

My Experience

All the staff were very professional and polite , the service was excellent and Matt was very attentive during from beginning to end thank you Matt

My Experience

Likely to Recommend

Repair Quality

Matt was great

Customer Service

Returned Clean

My Experience

Highly disappointed with Caliber Collision. The body repair and panel alignment were not done properly, and the aftermarket passenger-side headlight they installed has already stopped working. My experience with Matthew was also frustrating—he was rude, did not seem to understand or address my concerns, and the quality of the work was poor. Overall, the workmanship and customer service were disappointing. I would not recommend this body shop.

Likely to Recommend

Repair Quality

Highly disappointed with Caliber Collision. The body repair and panel alignment were not done properly, and the aftermarket passenger-side headlight they installed has already stopped working. My experience with Matthew & Brandon was also frustrating— they were always rude, unprofessional and did not seem to understand or address my concerns, and the quality of the work was poor. Overall, the workmanship and customer service were disappointing. I would not really recommend this body shop.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service