Caliber - Salisbury - North

4.7 (553reviews)
97%
2323 Centre Dr,  Salisbury,  MD  21801
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (553)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting the regular text and email updates that kept them informed throughout the repair process. The quality of repairs is frequently described as exceptional, with vehicles returned looking brand new and paint matching perfectly. Timeliness is a standout strength, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and helpfulness are repeatedly commended. A lifetime warranty on repairs adds to customer confidence. A small number of customers noted areas for improvement, including occasional cleanliness concerns, minor unresolved repair issues, and isolated communication lapses, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Truly Outstanding Service and Outstanding Customer Service."
"Caliber Collision did an amazing job, from customer service to ordering parts and completing the repair. My car ..." Read more
"... Centre dr. In Salisbury Md. I have changed my mind. Courteous, professional and skilled. Will recommend to everyone!" Read more
"Professional, good turnaround time, & emmaculant finished product"
"Did a great job! Very impressive service and fix looked like nothing happened. Great job guys."
"... Caliber kept me informed every step of the way. And they finished 10 Days earlier than expected." Read more
"Actually earlier than expected."
"... time frame for when my truck would be completed, they actually got it done 3 days early. If I ever have to have any of my vehicles repaired ..." Read more
"Communication was top notch start to finish. Truck was done 2 days earlier than anticipated. Explained everything when I picked it up and truck ..." Read more
"They were 5 days early than the expected date."
"... time warranty on the work they did. But most of all, I was impressed by the regular emails sent to keep me posted on the progress of the repairs. I highly recommend ..." Read more
"I truly appreciated the updates and progress reports on the status of the repairs. They were reassuring and allowed ..." Read more
"Great communication and transparency throughout"
"... experience was nothing but good. They made sure to keep me updated throughout the process and answered questions in a timely manner. Very grateful and would highly ..." Read more
"... having my concern taken seriously from the start. The manager raised his voice to me and my elderly mother which was not professional. I also did not appreciate ..." Read more

My Experience

I loved that you kept us in formed we always knew what was going on with our Dodge We where very please with everything

Likely to Recommend

Repair Quality

Loved the way we where kept informed

Customer Service

Loved the way we where kept enfromed

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Calibur Colision completed the process needed to restore my truck and I paid in full however my truck's microphone was misplaced during the window installation. I appreciate the work but my micophone remains unresolved. Im bringing this to your attention and request an offering a discount.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very informative on each step that happen and amazing customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We would like to thanks Brian for the service that you guys provided us and that deserves ***** stars and we will tell State Farm as well 💯🫶🏿

My Experience

I am satisfied with the overall repairs that was completed on my vehicle.

Likely to Recommend

Repair Quality

Love my guys here. Best of the best…

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication and service was excellent

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I can't think of any shop I would recommend more

Repair Quality

Caliber kept me totally updated with each phase of my repair, and every person I met was knowledgeable and kind with every question I had. Kyle's leadership and guidance was so appreciated.

Customer Service

Everyone who i had contact with was wonderful!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

It was a good experience. The staff was nice and helpful, and they made the whole repair process pretty easy and stress-free.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

She only had a tire pressure light on when I had her towed in. Now shes got maintenance required and everything lit up.

Likely to Recommend

Repair Quality

Great communication. Set good expectations for the work completion time. Car was clean when I picked it up.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Overall, I’m pleased with the repair quality, And appreciate that the car was ultimately fixed. However, when I pointed out that the trunk kick sensor wasn’t working at pickup, I was initially told by the manager that it hadn’t worked before the accident, insinuated that I was lying, and would have to get it fixed at my expense. After the manager checked the system (possibly the body control module?) and reset it (after I started crying and getting my insurance company on the phone,) the feature worked correctly. I would have appreciated having my concern taken seriously from the start. The manager raised his voice to me and my elderly mother which was not professional. I also did not appreciate how my car was flatbedded to another location rather the Ocean City, MD store that I initially thought service would be performed. One positive was that I did appreciate the text updates. They did a good job with the color match.

Likely to Recommend

I would use caliber collision again, but I would make sure that all the repairs were completed in Ocean City.

Repair Quality

The repair so far as been good, but when I received the CR-V, the trunk kick sensor had not been reset when the car was taken apart. The manager on duty accused me of lying about it working prior to bringing the car to Caliber and raised his voice to me and my elderly mother when I was upset about being accused of lying. He was wrong and the sensor just needed to be plugged back in . He never apologized for raising his voice and accusing me of lying about the kick sensors condition prior to the accident. His conduct was unprofessional and did not represent Caliber in a positive manner.

Customer Service

The associate working at the counter was very friendly and kept me in the loop about the repair via text which was appreciated. The manager raised his voice to me and accused me lying about the condition of my CRVs kick sensor prior to the accident. The kick sensor just needed to be reset after the car was taken apart and they did not do that. Instead, I was accused of lying and insinuated that it wasn’t working prior to the accident which is 100% false. A simple apology would’ve went a long way and I probably would’ve not even mentioned this on the survey had he been apologetic.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Car was repaired very well. Great communication throughout the whole process. Thank you

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Hands down no where else

Repair Quality

Fantastic experience all around. Having 2 vehicles there simultaneously was a challenge but they made it work !!!!

Customer Service

All staff was professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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