Caliber - Salisbury

4.7 (5,221reviews)
91%
1710 North Salisbury Boulevard,  Salisbury,  MD  21801

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,221)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional communication throughout the repair process, with many highlighting daily text updates and proactive contact from service advisors. The quality of repairs receives outstanding feedback, with vehicles often looking better than new and paint matching perfectly. Timeliness is frequently exceeded, with many repairs completed ahead of schedule. Customers appreciate the professional, friendly staff and comprehensive service including vehicle cleaning. While some experienced delays due to parts availability or insurance processes, the transparent communication helped manage expectations. The combination of skilled workmanship, excellent customer service, and reliable updates creates highly satisfied customers who frequently recommend the service.
Select to learn more
"Best Company ever! My Toyota van was damaged by a fallen tree limb during our recent blizzard. Two ..." Read more
"Amazing job well done. Can't even tell that there was a problem."
"Totally satisfied, cannot tell that the car was in an accident"
"Friendly and VERY competent. The work is professional . The car is clean and always beautifully done. THE ..." Read more
"... updates on my vehicle and made sure I was in the know. I got my car back clean with the problem fixed very quickly. Id highly recommend Caliber to friends and ..." Read more
"Estimated repair time was 1 month - it was finished in 2 weeks,"
"... pleasant Kept me updated as process went along and even got me done two weeks ahead of scheduled date Would highly recommend Thanks for your help and support" Read more
"I was informed vehicle should be ready in 7 days, it was completed 4 day."
"... took my car, gave me a reasonable time frame and beat the time frame by multiple days. They gave me consistent updates on my vehicle and ..." Read more
"My car was finished sooner than expected and grateful to have back. My car was done sooner ..." Read more
"In addition to doing a quality job, the communication throughout the process was extraordinary. It can be a bit stressful to have ..." Read more
"... staff was professional, friendly and knowledgeable. They also kept me abreast daily on the progress on my car." Read more
"Calibers team are professionals, a job well done, kept me in the loop of the progress of the job and was completed in a timely matter. I would recommend ..." Read more

My Experience

Repairs weren’t done correctly

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Wayne in Salisbury was great!

Returned Clean

My Experience

Excellent job 👍 very professional and helpful Will let everyone I know that need repairs to come straight to you all rate you as number 10 thanks so much any problems are repairs will come to you thanks again.....

Likely to Recommend

Repair Quality

Caliber was great, they checked the e car out before taking it. Made sure we were good to go with a backup vehicle before we dropped it off and made sure when we dropped it off, it wouldn’t just be sitting there. They kept me updated with progress with text messages and completed ahead of the projected time.

Customer Service

My Experience

Thank you very much, Caliber Collision Team. Mr. Wayne provided me and my wife with an exceptional service. The car runs smoothly almost as new. He also genuinely took time to listen to the minor noise that was coming out of our Hyunday Elantra, test-drove, and fixed the problem within 20 minutes. We appreciate you greatly, Mr. Wayne, for promptly fixing the problem. God bless you and your family!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Wayne did a great job keeping me informed of the progress of the repair. The workmanship was excellent and the car looked brand new afterward!

Likely to Recommend

Caliber Collision does excellent work and I will recommend the company to anyone in need of bodywork.

Repair Quality

The repair work was flawless and my Mercedes looked like I just drove it off the showroom floor!

Customer Service

My advisor Wayne kept me informed regarding the progress of the repair, greeted me when I arrived to pick up my car and went over the repairs with me.

Returned Clean

My Experience

Good customer service and work was completed in a timely manner

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everyone at Caliber Collision was excellent and efficient. The receptionist was friendly and helpful. Wayne was professional and kept me informed on the status of my car the entire time they had it. It was excellent customer service all around. I am very pleased.

My Experience

The repair to my car looks perfect, and was finished faster then expected. Everyone was very pleasant . I would definitely recommend this company.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great job from all those who were involved in the fixing of my Kia Soul that was involved in a hit and run accident. As I had never had an accident this was very confusing trying to find out what was going to happen. But they walked me through all aspects of repairs. They were very patient with my questions and I am truly grateful. Thank you again for your kindness and support.

My Experience

Paint job looks like it was not cut & buffed. Orange peel appearance. This is the same problem this body shop had when they repaired the left front door. It took 3 trips back to the shop to get it corrected. I hope this will not be the same experience. I

My Experience

I appreciated the courteous and professional manner every detail was handled.

Likely to Recommend

Repair Quality

Courteous and professional staff. You knew there understood the inconvenience one has when their vehicle is in need of repair. Repair was completed very quickly!

Customer Service

Though I didn’t interact with repair shop personnel, in pleased with their work.

Likely to Recommend

Repair Quality

Awesome communication throughout entire process.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Service was very good from a number of 1-10 I give a 10

Likely to Recommend

Repair Quality

Customer Service

My Experience

Wayne is amazing! He made me feel welcome and confident that I would be well taken care of and that was delivered. Thanks