Caliber - Salisbury - North
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
It was a good experience. The staff was nice and helpful, and they made the whole repair process pretty easy and stress-free.
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
She only had a tire pressure light on when I had her towed in. Now shes got maintenance required and everything lit up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication. Set good expectations for the work completion time. Car was clean when I picked it up.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Overall, I’m pleased with the repair quality, And appreciate that the car was ultimately fixed. However, when I pointed out that the trunk kick sensor wasn’t working at pickup, I was initially told by the manager that it hadn’t worked before the accident, insinuated that I was lying, and would have to get it fixed at my expense. After the manager checked the system (possibly the body control module?) and reset it (after I started crying and getting my insurance company on the phone,) the feature worked correctly. I would have appreciated having my concern taken seriously from the start. The manager raised his voice to me and my elderly mother which was not professional. I also did not appreciate how my car was flatbedded to another location rather the Ocean City, MD store that I initially thought service would be performed. One positive was that I did appreciate the text updates. They did a good job with the color match.
Likely to Recommend - 2.0/5.0 -
I would use caliber collision again, but I would make sure that all the repairs were completed in Ocean City.
Repair Quality - 3.5/5.0 -
The repair so far as been good, but when I received the CR-V, the trunk kick sensor had not been reset when the car was taken apart. The manager on duty accused me of lying about it working prior to bringing the car to Caliber and raised his voice to me and my elderly mother when I was upset about being accused of lying. He was wrong and the sensor just needed to be plugged back in . He never apologized for raising his voice and accusing me of lying about the kick sensors condition prior to the accident. His conduct was unprofessional and did not represent Caliber in a positive manner.
Customer Service - 2.0/5.0 -
The associate working at the counter was very friendly and kept me in the loop about the repair via text which was appreciated. The manager raised his voice to me and accused me lying about the condition of my CRVs kick sensor prior to the accident. The kick sensor just needed to be reset after the car was taken apart and they did not do that. Instead, I was accused of lying and insinuated that it wasn’t working prior to the accident which is 100% false. A simple apology would’ve went a long way and I probably would’ve not even mentioned this on the survey had he been apologetic.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Car was repaired very well. Great communication throughout the whole process. Thank you
Likely to Recommend - 5.0/5.0 -
Hands down no where else
Repair Quality - 5.0/5.0 -
Fantastic experience all around. Having 2 vehicles there simultaneously was a challenge but they made it work !!!!
Customer Service - 5.0/5.0 -
All staff was professional
Returned Clean
My Experience - 5.0/5.0 -
Never had problems after Caliber Collision did repairs to my vehicle. Very satisfied!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
9/10 they did an amazing job it did take a while but that was because of unforeseen damage and only complaint is now my backup camera doesn’t have any lines and it’s just a camera and when I looked up how to fix it it says take to dealership. So that’s annoying buts it’s not a big deal and I’ll get it fixed when I get an oil change. Overall 90% satisfied with how it turned out.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Car looks great.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Was ok
Repair Quality - 5.0/5.0 -
No problems
Customer Service - 5.0/5.0 -
Good service
Returned Clean
My Experience - 5.0/5.0 -
very professional service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They kept me informed on every step of the repair
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was always updated at every step of the process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car was completed one week earlier than expected. Kept me updated often. Easy working with insurance.
Likely to Recommend - 5.0/5.0 -
Wish the car rental were closer, but it worked
Repair Quality - 5.0/5.0 -
Always kept informed, timely
Customer Service - 5.0/5.0 -
Very professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was top notch start to finish. Truck was done 2 days earlier than anticipated. Explained everything when I picked it up and truck looks good as new.