Caliber - Salisbury
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Wayne did a great job
My Experience - 5.0/5.0 -
Car was well cleaned and the paint match is great. Just keep up the great work.
Likely to Recommend - 5.0/5.0 -
I definitely would
Repair Quality - 5.0/5.0 -
Keep up the great work.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for your help. Everyone was very very.Nice and helpful. Thanks again.
My Experience - 5.0/5.0 -
Lee was fantastic! He communicated consistently with me about where my car was in the process of being fixed, as well as when he communicated with my insurance company. This was the best experience I have ever had in getting my car repaired.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I’was impressed with the way there was a daily update regarding the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were nice and pleasant Kept me updated as process went along and even got me done two weeks ahead of scheduled date Would highly recommend Thanks for your help and support
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
A great business that kept me informed on the progress of my vehicle
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very accurate and and efficient great work
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks like new again!!
Customer Service - 5.0/5.0 -
Very pleasant and knowledgeable
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Despite some initial lack of communication with Caliber on GEICO's part, Caliber stepped up and made the lengthy process of repair as painless as possible.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
While it so far seems the actual quality of work was good, the amount of time it took to get it completed was excessive. I did receive texts that at first seemed helpful but then didn’t correspond with the work getting done. The texts would suggest something would be taken care of the next day but then still not be done in two days. When told my car would be ready, I had to call 2 days later to find out when it would be done and was told it depended on when the tow truck was available to return it to the OC location where I originally scheduled. It appears to me that all of the locations are overwhelmed with work but I would have preferred not being given an appointment (which took 3 weeks to get) to then wait for 5 weeks for my car. I know that things like insurance company demands (2 bumpers were ordered and didn’t work and finally a OEM was ordered) may affect timing as well but I will be letting State Farm know that this service was not convenient. I have had work done at the OC location in the past and was always pleased with the process which is what makes me think maybe the amount of business isn’t being managed well.
Customer Service - 3.0/5.0 -
Everyone I spoke to was relatively friendly but as mentioned previously, the customer service didn’t seem to jive with the actual work being done efficiently.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Communication and timing was good. I was only confused about the mud flaps that weren’t put back on, but Lea was able to get me those to keep. Overall pretty good experience.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and good people to deal with
Customer Service - 5.0/5.0 -
Great job and good people to deal with
Returned Clean
My Experience - 5.0/5.0 -
They were finished ahead of schedule and they kept me in the loop the whole time and they were very professional
Likely to Recommend - 5.0/5.0 -
I would highly recommend them to a friend or family member or anybody
Repair Quality - 5.0/5.0 -
I was extremely satisfied with the quality of the repair
Customer Service - 5.0/5.0 -
I was extremely satisfied with the customer service I received from the repair shop’s personnel
Returned Clean
Likely to Recommend - 2.5/5.0 -
Nice work but they need to own up to their mistakes
Repair Quality - 3.0/5.0 -
When they pulled the tape off from painting , they pulled some paint off of the passenger side front quarter panel . I went up and brought it to their attention and the claims adjuster said it was not like that when it was dropped off because he had pictures . I stopped in two times and left my number for the manager to give me a call . I am still waiting / getting the run around . This is why I have taken this long to reply back to you .
Customer Service - 2.5/5.0 -
The two people I dealt with were very nice