Caliber - Salisbury
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Clear coat is thin . I doesn't match the rest of the truck. It doesn't shine like the part that wasn't painted. Did you use a base coat clear coat or single stage paint? Did you cut the clear coat ?
Likely to Recommend - 2.5/5.0 -
Not thrilled with the whole process.
Repair Quality - 2.5/5.0 -
What should have taken 1 week actually took 2 weeks. The metal grill has been replaced with a plastic one which we found over this past weekend to be loose so we will be bringing the vehicle back to them to fix it.
Customer Service - 3.5/5.0 -
None at this time
My Experience - 5.0/5.0 -
Excellent customer service and my car looks great! Thanks Caliber Collision!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service! Thank you Caliber Collision!
Customer Service - 4.5/5.0 -
Awesome customer service!
Returned Clean
My Experience - 5.0/5.0 -
Wayne was great from the start to finish. Communication was exceptional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wonderful customer service would recommend
My Experience - 5.0/5.0 -
The Estimator Lee Cowger was very professional and very pleasant. He kept me very well informed with the process of my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Yes everyone was very nice and Lee returned my calls very promptly and answered all my questions.
My Experience - 5.0/5.0 -
I loved the updates keeping me in the loop of the process and status of my vehicle throughout the repair! The front desk is very nice and Wayne did an amazing job explaining the estimate process before repair and warranty information after. Wayne’s updates in addition to the caliber collision update really made a difference knowing there was a live person updating me and not just an automated computer. Having the ability to pick up and drop off my rental car to the shop really helped this mom use her time efficiently! I need to also touch on the ease of the payment! You guys took care of everything with my insurance company and was no hassle for me! It made my experience that much better since I required repairs for an accident that wasn’t my fault. Thank you all so much for your hard work, friendliness, and amazing repair skills! If I need anything in the future I will definitely be back!
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Did not address the leak in the back from my first collision
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We are pleased with the fit and finish of all the new parts. Wayne updated us each week, and that was appreciated. I was not sure why some necessary parts were not all ordered together. Doors ordered right away; hinges and moldings later. The conclusion is that this may have delayed completion of the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fit and finish looks good. I haven't driven the vehicle yet, but my wife is concerned about wind noise when all windows are up.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did a great job a head of time and the car was very clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job good communication