Caliber - Salisbury
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
GREAT 👍 JOB!!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Wayne was inconsistent with communication, so I had to reach out to State Farm. He told me and State Farm different stories. I picked up my car and one of the tires had 12 PSI in it and it wasn’t delivered that way but I was told it was my problem. Wayne also told me he was my point of contact, however would not reach out to me when he said and also did not update me properly, i had to reach out to him. When i went to talk to him about my car, he was trying to argue with me about how I felt with the situation, to the point where I had to tell him I was not going to argue with how I experienced the situation. He then told me that the way I was explaining my experience was incorrect. He told me the bumper was back ordered today, but I have texts that show that “all critical parts” were delivered and being assembled on week 3. My car was not worked on for a whole week because my mechanic had a baby, and I wasn’t informed until late on the day I was told I was supposed to have my car. Unfortunately, this has been an absolutely horrible experience. The only one thing I can say that was nice was a gentleman did take my car back and fill my tire up for me and he checked to see if anything was in the tire.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
They fixed what was broken by the accident, but I got back a tire that is consistently losing pressure and was not doing that before. When I picked up my car, no one said anything about the tire and I drove off, but noticed my car was driving weird and then noticed one of my tires was almost flat. Wayne was extremely rude and unreliable and untruthful when it came to communications between myself and him and himself and the insurance company. Super unsatisfied with my experience and will tell everyone about it and Wayne.
Customer Service - 0.5/5.0 -
Wayne communicated semi-regularly with information that was typically false. Told different stories every time i spoke with him as well as a whole different story to the Insurance company
Returned Clean
My Experience - 5.0/5.0 -
The communication was exceptional. Lee told me step by step how the repairs were coming along. Very detailed and easy to work with. This is why I will always trust my cars with Caliber Collison.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lee and his team were terrific in dealing with the repairs of our car. I would trust Caliber Collision if the need arises. The communication was key and we were always updated with fine details. Thanks for taking great care of our needs!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Lee kept me updated with the entire process of my vehicle being repaired. He made my experience a good one. If I ever need their services again, I won't hesitate to bring my vehicle back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and texting was very convenient for updates
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lee was a very kind and patient rep for the local division. My belief is he went above and beyond what was required. Lee is an asset for the company.
My Experience - 5.0/5.0 -
Lee was extremely helpful, texting with an update daily. The finished product was beautiful, I couldn't see anything had ever happened. Blessings to all!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lee was excellent in updating me daily. The repairs were done when he said they would. My car is looking better than ever!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service & overall service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lee could not have been a nicer person to deal with. He was always there and able to explain everything in great detail And he responded very quickly to my requests. And the car looks beautiful! Somebody thought I had a brand new car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My comment is the same as last time. Lee was top of the line in handling my repair and keeping me up-to-date on the repair and moving along the completion so I could have it in time to drive to my son's house in Annapolis.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Super people like Wayne, superior workmanship
Likely to Recommend - 5.0/5.0 -
I let everyone know where and to whom to ask for, or I believe in those case he contacted me after State Farm contacted him. They do a wonderful job every time, like new!
Repair Quality - 5.0/5.0 -
Superb workmanship, Wayne came through again he did a great job.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We are very satisfied with the professional repairs that was done on our Transit. We appreciate Wayne who keeped us updated on the progress of it he was very professional and took time to explain very thing to us
Likely to Recommend - 5.0/5.0 -
satisfied
Repair Quality - 5.0/5.0 -
the work was wel done very satisfied
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I appreciated the regular updates via text message. Car was also completed one week ahead of estimated date.
My Experience - 5.0/5.0 -
Dealt with Wayne. Informative, competent, a pleasure to deal with. Ideal professional and others at shop I spoke to or dealt with were of the same mind and attitude.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Already answered survey very happy
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wayne was the absolute best to work with! He was friendly, professional, and very informative. He kept me updated every step along the way!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0 -
Excellent