Caliber - Salisbury
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
well communication , kept me informed throughout the process!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great job
Customer Service - 5.0/5.0 -
Great job! we’ll communicated !!
Likely to Recommend - 5.0/5.0 -
I was very satisfied
Repair Quality - 5.0/5.0 -
Wayne and the front office girl was very professional and courteous.
Customer Service - 5.0/5.0 -
Wayne was great. He kept me informed as they did the repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I just can't recommend the shop after my experience. Lee was professional, he is addressing the issues. Hopefully they can be resolved. But I trusted them with the second biggest purchase in my life, next to my home. It feels like it was not looked after as such.
Repair Quality - 0.5/5.0 -
As of now I am still not satisfied with the results of my repairs. The car when I received delivery was in very poor condition. Lee my representative is very professional but the oversight to give me my car back in such poor condition was inexcusable. He is going to get it detailed for me but I can't give a better score until I see the final results. I hope that they can remove the countless dark fingerprints on the headliner and stains on the tan interior, dust throughout, hopefully return the general condition overall to satisfactory.
Customer Service - 3.0/5.0 -
They understood my concerns about the automobile and are addressing the issue. Hopefully we can get everything resolved.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Always do good work
Repair Quality - 5.0/5.0 -
Everything went smoothly thank you
Customer Service - 5.0/5.0 -
Very helpful
Likely to Recommend - 5.0/5.0 -
Absolutely, I would awesome superb customer service
Repair Quality - 5.0/5.0 -
I had such a great experience with Collision, and I have to give a huge thank you to Mr. Wayne! From the very beginning, he was so supportive and stayed on top of everything. He kept me updated weekly with text messages about my car, which made me feel really involved and at ease during the whole process. What stood out the most was how much he went out of his way to help me — even making sure I had transportation and could get to my rental car without any problems. That level of care meant a lot to me. The whole experience was smooth, professional, and honestly just awesome. Thank you again, Mr. Wayne!
Customer Service - 5.0/5.0 -
I had such a great experience with Collision, and I have to give a huge thank you to Mr. Wayne! From the very beginning, he was so supportive and stayed on top of everything. He kept me updated weekly with text messages about my car, which made me feel really involved and at ease during the whole process. What stood out the most was how much he went out of his way to help me — even making sure I had transportation and could get to my rental car without any problems. That level of care meant a lot to me. The whole experience was smooth, professional, and honestly just awesome. Thank you again, Mr. Wayne!
Likely to Recommend - 5.0/5.0 -
I will give credit to Lee for this one!
Repair Quality - 5.0/5.0 -
A shout out to Lee!! Lee is simply THE BEST! HE WAS AS PROFESSIONAL, respectful, HONEST and pleasant as one can get! LEE gets my FIVE STARS!!! I would come back to Calibet Collisions in the future because of Lee. Thank you Lee! I am satisfied with the work you and your team did on my Mercedes GLE 350!!!
Customer Service - 1.5/5.0 -
The lady at the front desk is not the most pleasant person to meet especially when one is having an already bad day. But Lee always made me feel better!
My Experience - 5.0/5.0 -
wayne was very nice and kept me updated on my vehicle, Thabk you
My Experience - 5.0/5.0 -
My car was finished sooner than expected and grateful to have back. My car was done sooner than ex My car was finished so than expected and do grateful yo have it back. Also was done so well; did not look like it had been damaged. The staff were courteous, answered all of my questions, and provided excellent customer service.
Likely to Recommend - 5.0/5.0 -
I was very pleased with the final outcome of repairs. Lee, the technician assigned answered all questions and put me at ease about my concerns. Alissa (not sure if I am putting name in correctly), the initial contact front door at 1710 N Salisbury Blvd greeted me with a smile and helped me so much with questions and made Me feel comfortable. Both of these staff members are professional and got me through the process successfully.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Beautiful work. My van looks new. It was completed quickly. Wayne was professional and very pleasant.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lee kept me up to date on the status of my vehicle & got it completed ahead of schedule.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I would like to thank everyone who had a part in fixing my car and especially I appreciate all the calls and text messages that Wayne sent to me to keep me updated to what was going on with my vehicle. Thank you, Wayne and caliber collision for your outstanding work on my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Made my car look new again
My Experience - 0.0/5.0 -
While the end result of the repair was excellent, the constant delays, including having to paint three (3) times because the color did not match was very time consuming, requiring my car to be in the shop for 18 days which was not appreciated! The service advisor stated that the paint shop tried to paint the parts outside instead of in a paint booth! No wonder the color didn’t match! Paint booths are closed and equipped with filters to remove particulate matter. Caliber management should revise painting procedures to avoid delays and mistakes.