Caliber - Salisbury
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10/10
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great staff good work
Repair Quality - 4.5/5.0 -
The grill wasnt the same as the original. It a nice one but not the same.
Customer Service - 5.0/5.0 -
The Caliber team was great and very friendly. Kept me updated as they were making progress
My Experience - 5.0/5.0 -
Wayne and staff kept me in the loop, and actually finished my Bronco earlier than expected. It looks great, and I have my baby back in time for the snow!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great, tapped out minor dents, and no filler/putty as I requested. New side step is perfect. Close to what I had before.
Customer Service - 5.0/5.0 -
Wayne kept me in the loop the whole time.
My Experience - 5.0/5.0 -
Very satisfied with the customer service and how helpful everyone was! Top notch service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0 -
Wayne was awesome
My Experience - 0.0/5.0 -
I would like to start by stating that this is not Kandace. This is Gary . Kandace's husband and co-owner of the 2019 Toyota Highlander that was repaired at the N Salisbury Blvd Caliber Collision location. No, I am not happy with the work that was done on our SUV. The quality of the repair(s) is absolutely unacceptable! I am honestly very surprised that I was even called to come pick up the vehicle. I could be wrong, but I am thinking that there either are no quality control procedures in place before a vehicle is returned to it's owner. Or, whoever is in charge of quality control was not working on the day that I picked up the Toyota? Rear bumper was one of the things that needed to be replaced and the deficient work that was done isn't even mediocre! Each side of the bumper has clearly visible lines/edges that I believe are remnants left from the injection process when it was made. Like I stated, these lines a very clearly visible! Also, on an area of one of the edges it looks as if it was dragged across concrete or was maybe accidentally hit with a coarse grinder wheel? No clue, but either way, the "finished" bumper looks quite bad and in no way should the truck have been considered finished. So after the bumper I decided it would be a good idea to see what the work done under the truck looked like. There, I found the same quality of workmanship. There were body clips missing in a couple spots and the area behind the rear passenger wheel was very loose! I could easily shake the bumper using little force. When I pointed it out, (the loose bumper) the mechanic said that he didn't have the piece that was originally there as he pointed to the opposite side to show what he was referring to. He also said, about the missing clips, that "they must have fallen out." I did also see a part, which was bent in the collision, that had been hammered to attempt straightening it out. I believe that his part should have been replaced, as it is located in what appears to be an area of structural rigidity. Its the area in which a bushing a sits. I initially didnt want to take the vehicle back until all issues were addressed however, the manager who would be in charge of addressing such things is currently on vacation until next week. Also, the insurance covering the rental had only approved coverage until this same day. I did have the issues documented by the mechanic as well as the secretary and I have been reassured that once the manager is back, that these issue will be addressed. I hope this company stands by their work and that this isn't going to be a crazy, drawn out issue. Time will tell...
My Experience - 5.0/5.0 -
Very good communication.
Likely to Recommend - 5.0/5.0 -
No concerns
Repair Quality - 5.0/5.0 -
Great communication and work product.
Customer Service - 5.0/5.0 -
Great communications
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wayne kept me updated and explained everything. Great experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wayne was great to work with! He always kept us updated with what was going on with our vehicle! I will highly recommend Caliber Collision to anyone who needs a vehicle repair and tell them to ask for Wayne! Thank you so much!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent Work and repairs! Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept informed with everything that was going on with my vehicle from start to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
But I would let them know that they will need an alternate vehicle for a while because they take their time. It is done well and is worth it if you have another car.
Repair Quality - 5.0/5.0 -
The car looks excellent and they did amazing work. It took a while but they were meticulous. You can’t tell there was a collision at all. I have a brand new car again.
Customer Service - 4.0/5.0 -
It apparently took a long time to get the parts which I was not aware of. Due to that it took a very long time to get my car back and I had to pay for a rental because my insurance only paid for 2 weeks. I believe if the communication was a little better I would’ve been more understanding. I am very happy now. My car looks beautiful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Whole process was very smooth.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got done efficiently