Caliber - Salisbury South
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very satisfied with my repair experience with Caliber. Your staff was very courteous and helpful. I would like to give a special thank you to Michael Brittingham. He was very helpful throughout the whole process from estimating the repair to working with my insurance company to completion of the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Everyone one in the office was very helpful. They did a great job
Repair Quality - 5.0/5.0 -
Everyone one in the office was very helpful. They did a great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Looks like new. Car was cleaner than when I brought it in.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0 -
They did a great job!
Repair Quality - 5.0/5.0 -
Did a great job repairing the damage I had on my bumper/light area
Customer Service - 5.0/5.0 -
Very easy to work with the representatives-courteous and professional
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
I have great respect for the work the shop does, but Caliber Collision needs to improve their communications between their main offices and the local shop.
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
The local shop was very pleasant and deserves a 10. The main office for their lack of communication drags this number down.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
my check engine light is on and wasnt on when it was dropped off to be fixed
Customer Service - 2.5/5.0 -
girl at front desk was rude and had an attitude both times i visited
Returned Clean
Likely to Recommend - 5.0/5.0 -
Caliber does beautiful work.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was friendly and professional.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
Pushed back finish date from oct 28th to Nov 9th. Then I recieved a phone call on the 1st saying my car would be done by the end of week (11/4-11-5) from Mike who handled the claim. Never recieved a call back that date. I called to check status on 11/7 they said the 9th. Called 11/9 they then said the end of the week. Recieved a call at 4:45 Friday saying the car was complete but a part needed to be painted and put on and that it wouldn't be in until the following week. Spoke with front desk lady Monday and after a second call to pickup and I said I would be in Tuesday and I began getting mixed signals from people. After talking with insurance wednesday I went in Thurday to pay and pick up my car. When I got there I spoke with the claims adjuster in the front desk about my rental extension because of the missing part and was told that nothing could be done for me. Then doing a final walk-through on the car it was pointed out that there was a nail in my tire. I ask them to replace the tire and after Mike the claims adjuster showed me pictures of the car being checked in with the nail in the tire he explained that he couldn't do anything for me. Exhausted with the process I could see that and spend $160 on a new tire. This was my second time using this Collision Center and although the work was good the customer service was not desirable. I won't be using the Snow Hill Caliber Collision again.
Customer Service - 0.5/5.0 -
Pushed back finish date from oct 28th to Nov 9th. Then I recieved a phone call on the 1st saying my car would be done by the end of week (11/4-11-5) from Mike who handled the claim. Never recieved a call back that date. I called to check status on 11/7 they said the 9th. Called 11/9 they then said the end of the week. Recieved a call at 4:45 Friday saying the car was complete but a part needed to be painted and put on and that it wouldn't be in until the following week. Spoke with front desk lady Monday and after a second call to pickup and I said I would be in Tuesday and I began getting mixed signals from people. After talking with insurance wednesday I went in Thurday to pay and pick up my car. When I got there I spoke with the claims adjuster in the front desk about my rental extension because of the missing part and was told that nothing could be done for me. Then doing a final walk-through on the car it was pointed out that there was a nail in my tire. I ask them to replace the tire and after Mike the c
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Can you please help me find an inexpensive sun visor replacement?