Caliber - Salisbury South

My Experience - 5.0/5.0 -

The welcoming atmosphere and attitude was exceptional, from each person encountered by phone and in person. My vehicle problem was resolved in a very short time and I was kept informed the entire time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Service was friendly, professional, efficient and timely.

Customer Service - 5.0/5.0 -

Above

Returned Clean

My Experience - 5.0/5.0 -

Excellent communication, very fast and complete repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent communication and repair

Customer Service - 5.0/5.0 -

Great communication

Returned Clean

My Experience - 5.0/5.0 -

Great service, great people. I hope I never need them again, but it's nice to know they're there--just in case

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job, guys!

Customer Service - 5.0/5.0 -

Very pleased

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

This is the worst repair shop I've ever sealed with. Unprofessional, untrustworthy, and just a place you cannot count on. They'll throw you under the bus just for value from an insurance company. No fault of your own just at your expense and to get qualifications to have more jobs. On dec 19 2025 I had an appointment with Donald to drop off my vehicle and I will specify what he said he said " as long as the damage happened in the accident it will be covered no problem". I don't think he knows I recorded this. He told the insurance false information to try and portray being on top of his job. To this day, caliber still has my vehicle and refuses to give it back after telling me they were going to start charging daily on March 30th 2025. Because of him my insurance was fighting with me for months before they realized they had to pay. My battery had to be replaced because of this at my expense. Months and months go by and caliber working with the insurance company messed up my vehicle and made it sound like paying was my responsibility. Caliber is the worst repair shop I've ever sealed with in my entire life. I have the few documents as evidence for you to see donalds decision to fortify his decision. Insurance believed they should have me pay and in doing so they messed up my vehicle. I heard a manager say I had to get the parts and the vehicle anyways, basically saying they were going to wait it out.

Customer Service - 0.5/5.0 -

Caliber still has my vehicle because there claiming I have to sign something to get them to get my vehicle back to me. I want my car back and I want it the same way I brought it on dec 19. I didn't cause the problem. Caliber did not tell the truth. Donald told insurance he needed my permission to fix the vehicle.Jack from state farm called them to let them know they should fix it and realized what Donald said wasn't true, and to fix everything, but the process was already messed up . After months, because of caliber I've not only spent more money but waisted time because caliber wasn't doing what they should've been doing because they falsified information unlike the insurance ended up doing. Can you guys please, as corporate make the decision to fix my vehicle. Im looking forward to the call for it, thanks.

Returned Clean

My Experience - 5.0/5.0 -

My car looks beautiful! Very professional and skilled workmanship!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The repair is great and repaired it ahead of schedule.

Customer Service - 5.0/5.0 -

They were very nice and friendly.

Returned Clean

My Experience - 5.0/5.0 -

Everything went great and kept me updated

My Experience - 5.0/5.0 -

Friendly competent service. Excellent communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks great

Customer Service - 5.0/5.0 -

Friendly, timely communication

My Experience - 5.0/5.0 -

Very good job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

You did a wonderful job thank you so much

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Was nicely done thank you very much for your patience and your understanding

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank You so much!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had a very good experience, very professional workers and they kept in touch with me and let me know what was going on with my car and they were very nice. I am fully satisfied thanks to Nicole from Salisbury office.

Customer Service - 5.0/5.0 -

Thanks to Nicole from the Salisbury office. I am fully satisfied very professional and stayed in touch with me through my whole ordeal.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very informative and helpful throughout the entire process. Everyone I interacted with was extremely nice with exceptional customer service!

Customer Service - 5.0/5.0 -

Very informative and helpful throughout the entire process. Everyone I interacted with was extremely nice with exceptional customer service!

Returned Clean

My Experience - 5.0/5.0 -

Your team kept me informed from beginning to end, step by step. I really appreciated my whole experience. Thanks Again

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I will say 10 because the communication was clear and the staff is very friendly. But this is the 2nd time using Caliber for auto body work needed due to an accident and again the repair process is very lengthy.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0