Caliber - San Antonio - Converse

4.7 (5,541reviews)
94%
7587 W Fm 78 Rd,  San Antonio,  TX  78244

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,541)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with many highlighting that repairs were completed to a high standard, often described as looking brand new or better than before the accident. The team received strong commendations for proactive and transparent communication, including regular text updates, phone calls, and thorough explanations throughout the repair process. Timeliness was a standout strength, with numerous customers noting their vehicles were completed ahead of schedule. Customers also appreciated the friendly, professional, and welcoming atmosphere. A few customers noted areas for improvement directly from their feedback, including instances of delayed communication, vehicles not being ready as initially promised, and minor repair oversights such as unfinished touch-ups or missing parts. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
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"The doors are not lined up like pre accident. The protective strip on the doors were not reinstalled ..." Read more
"... the original quality and integrity of my vehicle. MY VEHICLE WAS RETURNED TO ME WITH NO TRACE OF THE INCIDENT. THE INTEGRITY OF THE ELECTRONIC PARTS WAS MAINTAINED. ..." Read more
"Looks even better now than before the accident!"
"... have ever worked with, and I have worked with many. The car was done in a timely manner and all personnel were knowledgeable, professional, and friendly. My car looks better than it did the day I bought it." Read more

My Experience

Ray was amazing and very helpful with frequent updates

My Experience

Very pleased with the workmanship and great professionalism.!

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They performed a super job

My Experience

Five stars, without a doubt. The service at Caliber Collision was excellent, and my car turned out flawless. I want to highlight the work of Gustavo, who personally handled the entire process, ensured a perfect result, and returned my car on time. Thanks

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This place gave great service! I would highly recommend!

Repair Quality

They did a great job and did it in a timely manner. Great service!

Customer Service

Gustavo did great!

Returned Clean

My Experience

Great job with truck repairs which got my truck back within a week.

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My Experience

The service and hospitality of the team was fantastic.

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My Experience

I am very satisfied with the repair done to my car. Ray was very nice and professional. He updated me on the progress of repairs and finished on time

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My Experience

The service was excellent and and very professional. You always keep me updated on the repair and timeframe. The repair was quality and well done. I would use caliber for future needs.

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My Experience

Thank you for the quick turn around on my repair! Everything was easy, from start to finish. Ray was my point of contact after I dropped my car off and throughout the repair process; he was an absolute pleasure! Great customer service skills, kept updating me via email and phone call (not in a spammy way), and made the overall drop-off/ pick-up process simple and pleasant. Thanks so much Ray and the entire team!

My Experience

Oh my god i almost cried she looks brand new they took well good care of her

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Returned Clean

My Experience

Repairs finished earlier than expected. Staff very friendly and helpful at a time when a person is still shook up from whole hit and run accident! I live close enough that staff even picked me up to get car when ready so I didn’t have to find a ride there. This is very important for people who have issues with finding help! I would definitely recommend this Caliber Collision on FM 78 to my family and friends. It was my referral from a good friend to go there.

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Repair Quality

Repairs finished 3 days earlier than originally expected! Staff excellent and worked with Ray Barr who was great. Even picked me up to go get car when ready because I would have had to find a ride there! I would definitely recommend this Caliber Collision shop to my friends & relatives!!

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My Experience

Great customer service and prompt updates.

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My Experience

Ray did an excellent job and kept me informed of everything. He called me on Tues and asked if I could be in on Wednesday to pick up my Mazda. I told him that wouldn't be possible cause I had to work late on Wednesday. Ray completely understood and said Thursday would be fine. He then called Wednesday asking when I would be in (which i didnt mind) I explained someone called me yesterday (Tues) I told him I could and then it clicked in his head and said that is right you are working late. I picked it up he noticed something wrong and explained that the tail light went on then off. He could have very easily ignore it, but instead he took the car back and brought it back explaining to me that the tail light stopped working and when they pulled the light out it started to smoke. Ray is an asset to the team please buy that guy lunch or give him a pay raise