Caliber - San Antonio - Loop 1604

4.7 (9,362reviews)
93%
1603 West Loop 1604 North,  San Antonio,  TX  78245
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (9,362)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many highlighting the professional and knowledgeable staff who deliver outstanding repairs. Communication stands out as a major strength, with customers appreciating regular updates via text messages and phone calls throughout the repair process. The timeliness of service receives excellent feedback, with numerous customers reporting their vehicles were completed ahead of schedule, often days or even a week early. Customers frequently mention how clean their vehicles were returned, both inside and out, with many noting this as an unexpected pleasant surprise. The quality of workmanship is consistently described as excellent, with vehicles looking like new or better than expected. While most experiences are highly positive, a few customers noted minor issues with incomplete repairs or communication gaps that required follow-up visits.
AI-Generated from reviews written in the last 12 months
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"Great job and kept me informed about my car"
"Everyone at caliber was extremely helpful and the repairs look great"
"Great customer service and timely completion of the repairs."
"Very happy with the customer service"
"... times. I was kept informed on a regular basis and they did a phenomenal job repairing my truck. I appreciate them all..thank you!" Read more
"52726 was the promise date. However the car was ready 52626"
"My vehicle was ready early and was in shop for a total of 4 days."
"Had it back too me sooner then expected very happy with that"
"actually, the day before expected it to be doing"
"They were able to get it done sooner then they said they would"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Perfect customer service, extremely fast

My Experience

Employees stole a kids Spider-Man box from my trunk.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Eli was incredibly helpful throughout the entire process and kept me updated every step of the way. I’m extremely happy with how my car turned out, and the quality of the work exceeded my expectations. I highly recommend their services and wouldn’t hesitate to use them again!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great work

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Waiting to hear about a part which was not installed in bed if truck. The missing part was addressed to Chris- Haven't received call back regarding the missing original part that wasn’t replaced.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Super fast very easy process to get the car but the front desk lady was very rude

My Experience

Great service and communication.

My Experience

Eli was very helpful and knowledgeable. The gentleman kept me informed about my repairs and it felt more personal than business level of service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was perfect and smooth

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Excellent work

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Quick turn around

My Experience

Thank you for quick attention and repair of my vehicle. I’m very satisfied with the customer service and attention to detail.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you

Likely to Recommend

Repair Quality

At this time

Customer Service

Kept me Informed?

Yes

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