Caliber - San Antonio - Loop 1604

4.7 (9,364reviews)

93%

(210) 677-0727

1603 West Loop 1604 North, San Antonio, TX 78245

93%

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1603 West Loop 1604 North
San Antonio, TX 78245

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About Caliber - San Antonio - Loop 1604

See Photos

1603 West Loop 1604 North
San Antonio, TX 78245

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (9,364)

Sort By:
Newest
Rating

7,901 Customers Rated

5 Stars

72.1% Complete

(6748)
4 Stars

6.3% Complete

(590)
3 Stars

1.9% Complete

(182)
2 Stars

1.3% Complete

(122)
1 Star

0.6% Complete

(56)
< 1 Star

2.2% Complete

(203)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as excellent, flawless, and restoring vehicles to like-new condition. Communication was a standout strength, with many customers highlighting proactive, daily updates via texts and calls that kept them fully informed throughout the repair process. Timeliness was another key highlight, as numerous customers noted their vehicles were completed ahead of the promised date. A few customers, based on their own comments, mentioned areas such as incomplete repairs, inconsistent communication, and cleanliness of returned vehicles as points needing attention. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to others.

Select to learn more

Timeliness
Communication

"... and quick, my advisor kept me updated daily and the repairs were done 5 days earlier than estimated. Overall fantastic service" Read more

"... Airbags did not deploy, no damage to the radiator. Original estimate was about two weeks, however the car was ready five weeks later. They did not keep me updated of the repair process. ..." Read more

"... entire team was so kind and helpful. First of all my car was done even earlier than the extremely quick time predicted. I very much appreciate that. They were so understanding ..." Read more

"... out they kept delaying the return of my vehicle. Vehicle was returned to me more than a week late. I still had to return another week later to have ..." Read more

"Best communication with any repair of any kind company that Ive ever had."

"From the very beginning they kept us up to date on the status of the repairs. The team is kind, courteous and professional! Top ..." Read more

"Excellent communication while my vehicle was being repaired."

"... because insurance would not cover it beyond 30 days. They did not keep me updated. Had to call in and ask to speak to adjuster every two to three days. I'll never go back to 1604 ..." Read more

Timeliness
Communication

Timeliness
Communication

"... and quick, my advisor kept me updated daily and the repairs were done 5 days earlier than estimated. Overall fantastic service" Read more

"... entire team was so kind and helpful. First of all my car was done even earlier than the extremely quick time predicted. I very much appreciate that. They were so understanding ..." Read more

"... out they kept delaying the return of my vehicle. Vehicle was returned to me more than a week late. I still had to return another week later to have ..." Read more

"Best communication with any repair of any kind company that Ive ever had."

"From the very beginning they kept us up to date on the status of the repairs. The team is kind, courteous and professional! Top ..." Read more

"Excellent communication while my vehicle was being repaired."

"... because insurance would not cover it beyond 30 days. They did not keep me updated. Had to call in and ask to speak to adjuster every two to three days. I'll never go back to 1604 ..." Read more

John (Subaru owner) reviewed 8/3/26

Perfect customer service, extremely fast

Gloriann (Hyundai owner) reviewed 8/3/26

Trinity (Toyota owner) reviewed 8/3/26

Gerald (Ford owner) reviewed 8/1/26

Nicholas (Toyota owner) reviewed 7/31/26

Employees stole a kids Spider-Man box from my trunk.

Marie (Genesis owner) reviewed 7/31/26

Juan (GMC owner) reviewed 7/31/26

Gihan (Toyota owner) reviewed 7/30/26

Eli was incredibly helpful throughout the entire process and kept me updated every step of the way. I’m extremely happy with how my car turned out, and the quality of the work exceeded my expectations. I highly recommend their services and wouldn’t hesitate to use them again!

Korleia (Ford owner) reviewed 7/30/26

Christian (Mazda owner) reviewed 7/29/26

Great work

Victor (Ford owner) reviewed 7/29/26

Waiting to hear about a part which was not installed in bed if truck. The missing part was addressed to Chris- Haven't received call back regarding the missing original part that wasn’t replaced.

Jose (Toyota owner) reviewed 7/28/26

Super fast very easy process to get the car but the front desk lady was very rude

Pace Sr (Nissan owner) reviewed 7/28/26

Great service and communication.

Justin (Chevrolet owner) reviewed 7/27/26

Eli was very helpful and knowledgeable. The gentleman kept me informed about my repairs and it felt more personal than business level of service.

Armando (Ford owner) reviewed 7/27/26

Everything was perfect and smooth

Maya (Nissan owner) reviewed 7/26/26

Royce (Toyota owner) reviewed 7/25/26

Excellent work

Raphael (Nissan owner) reviewed 7/24/26

Mgy Electrical Syste (Chevrolet owner) reviewed 7/23/26

Quick turn around

Gloria (Nissan owner) reviewed 7/22/26

Thank you for quick attention and repair of my vehicle. I’m very satisfied with the customer service and attention to detail.

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Caliber - San Antonio - Loop 1604

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - San Antonio - Loop 1604

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (9,364)

7,901 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 2.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 0.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0