Caliber - San Antonio - Loop 1604

4.7 (9,401reviews)

93%

(210) 677-0727

1603 West Loop 1604 North, San Antonio, TX 78245

93%

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1603 West Loop 1604 North
San Antonio, TX 78245

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About Caliber - San Antonio - Loop 1604

See Photos

1603 West Loop 1604 North
San Antonio, TX 78245

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (9,401)

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Newest
Rating

7,934 Customers Rated

5 Stars

72% Complete

(6773)
4 Stars

6.3% Complete

(593)
3 Stars

2% Complete

(184)
2 Stars

1.3% Complete

(125)
1 Star

0.6% Complete

(56)
< 1 Star

2.2% Complete

(203)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as excellent, flawless, and restoring vehicles to like-new condition. Communication was a standout strength, with many customers highlighting proactive, daily updates via texts and calls that kept them fully informed throughout the repair process. Timeliness was another key highlight, as numerous customers noted their vehicles were completed ahead of the promised date. A few customers, based on their own comments, mentioned areas such as incomplete repairs, inconsistent communication, and cleanliness of returned vehicles as points needing attention. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to others.

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Timeliness
Communication

"... and quick, my advisor kept me updated daily and the repairs were done 5 days earlier than estimated. Overall fantastic service" Read more

"... Airbags did not deploy, no damage to the radiator. Original estimate was about two weeks, however the car was ready five weeks later. They did not keep me updated of the repair process. ..." Read more

"... entire team was so kind and helpful. First of all my car was done even earlier than the extremely quick time predicted. I very much appreciate that. They were so understanding ..." Read more

"... out they kept delaying the return of my vehicle. Vehicle was returned to me more than a week late. I still had to return another week later to have ..." Read more

"Best communication with any repair of any kind company that Ive ever had."

"From the very beginning they kept us up to date on the status of the repairs. The team is kind, courteous and professional! Top ..." Read more

"Excellent communication while my vehicle was being repaired."

"... because insurance would not cover it beyond 30 days. They did not keep me updated. Had to call in and ask to speak to adjuster every two to three days. I'll never go back to 1604 ..." Read more

Timeliness
Communication

Timeliness
Communication

"... and quick, my advisor kept me updated daily and the repairs were done 5 days earlier than estimated. Overall fantastic service" Read more

"... entire team was so kind and helpful. First of all my car was done even earlier than the extremely quick time predicted. I very much appreciate that. They were so understanding ..." Read more

"... out they kept delaying the return of my vehicle. Vehicle was returned to me more than a week late. I still had to return another week later to have ..." Read more

"Best communication with any repair of any kind company that Ive ever had."

"From the very beginning they kept us up to date on the status of the repairs. The team is kind, courteous and professional! Top ..." Read more

"Excellent communication while my vehicle was being repaired."

"... because insurance would not cover it beyond 30 days. They did not keep me updated. Had to call in and ask to speak to adjuster every two to three days. I'll never go back to 1604 ..." Read more

Ltcol Japheth (Honda owner) reviewed 8/24/26

Raiser Llc (Toyota owner) reviewed 8/24/26

Michael (Toyota owner) reviewed 8/24/26

Kane (Ford owner) reviewed 8/24/26

Nathan G was amazing to work with, and the repairs were perfect. And a bonus, my truck was cleaned inside and out, and frankly is the cleanest it has been since the day I bought it. With the caveat that I don’t see all that well at distance, my truck was parked in the covered bay, which I didn’t expect. As I walked up I thought “that is a nice truck” and it wasn’t until I got closer that I realized it was mine !!!

Job was done completely to my expectations

Nathan G was excellent, kept me apprised at every step

Gabriel (Honda owner) reviewed 8/24/26

Looks like nothing ever happened

Eli, kept me in the loop of where we stood with the repair. I would recommend others to this shop.

Sara (Kia owner) reviewed 8/24/26

Melissa (Toyota owner) reviewed 8/24/26

Frank (Ford owner) reviewed 8/21/26

Work left undone, no call back to follow up regarding my concerns.

Work was left undone....my right side back up sensor was left dangling. Now I have to make time to drive to the shop and get it fix. When I picked up the truck the service worker that delivered my truck took a Picture of the loose sensor. No one at Caliber collision has made the attempt to contact me. Which means they are not communicating with eachother regarding my sensor not being attached correctly. Once again the agent that delivered my truck is aware of the issue and took pictures.

Melanie (Dodge owner) reviewed 8/21/26

Jayven (Honda owner) reviewed 8/21/26

Thankful it was fast and easy.

Brian (Dodge owner) reviewed 8/21/26

The Durango looks great! Thank you However the vehicle is in my name Only Not Brian Jackson Thank you

Cynthia (Toyota owner) reviewed 8/21/26

Truly grateful for the fast turnaround on service. No one likes to be without their vehicle. Eli and team made the process of getting my vehicle repaired and back to me within a day. Thank you for a job well done.

Adrian (Infiniti owner) reviewed 8/20/26

Vernon (Buick owner) reviewed 8/20/26

Rick (Toyota owner) reviewed 8/20/26

The left door repair looked great. The right side fender seems to be still not fully intact as we purchased vehicle.

Carey (Hyundai owner) reviewed 8/19/26

Randal (Cadillac owner) reviewed 8/18/26

Myles (Kia owner) reviewed 8/17/26

perfect service

Sean (Cadillac owner) reviewed 8/14/26

I needed my front end repaired, unfortunately parts were on backorder for a month but Nathan Rios kept me informed the entire time and my vehicle was repaired ahead of the scheduled date after parts came in.

Marielle (Fiat owner) reviewed 8/14/26

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view more shops in: San Antonio | 78245

Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Caliber - San Antonio - Loop 1604

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - San Antonio - Loop 1604

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (9,401)

7,934 Customers Rated

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0 -

Repair Quality - 2.5/5.0 -

Customer Service - 2.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0 -