Caliber - San Jose - Monterey Rd

4.9 (2,346reviews)
97%
2871 Monterey Rd,  San Jose,  CA  95111
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,346)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as restoring vehicles to like-new or better-than-new condition. The team received high marks for professionalism, friendliness, and attentiveness throughout the repair process. Communication was a standout strength, with customers appreciating regular text and phone updates that kept them informed at every stage. Timeliness was another highlight, as many vehicles were completed ahead of schedule. Customers also valued the complimentary interior and exterior cleaning upon vehicle return. A small number of customers noted areas for improvement, including occasional delays, inconsistent updates, and isolated concerns about repair details or personal belongings, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... sure our car looked spectacular upon pick up. The quality of work is superior to any I have ever experienced at a body shop. Thank you all for getting us back ..." Read more
"... it up a day earlier than projected to take, I was blown away by how the injured area looked. In fact, as no vehicle leaves the shop without a ..." Read more
"The repairs were excellent as expected. The repairs were completed in a timely manner."
"... They completed the repairs exactly on time, and the quality of their work speaks for itself. The entire office staff was friendly, helpful, and ..." Read more
"... driver, rather than a replacement bumper. When I picked it up a day earlier than projected to take, I was blown away by how the injured area looked. ..." Read more
"... friendly, professional, and efficient, and my vehicle was completed within just a few days—one day earlier than expected. Not only was my car returned on time, but it was ..." Read more
"Done earlier than expected"
"The repairs were excellent as expected. The repairs were completed in a timely manner."
"Delivery of my car was 4 days late!"
"Everyday I got update messages about the how they were doing."
"Very transparent communications every step of the way!"
"Completely transparent and kept me up to date via text"
"... the way throughout the entire repair process. The communication was clear, timely, and professional, which gave me real peace of mind. They completed ..." Read more
"Completed repairs in a timely manner. Was not the best at updates. Inconsistent updates. I would have to call more often for an update than ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service. On-time. My vehicle looks just like new. Thank you.

Likely to Recommend

Repair Quality

Great customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Anthony Garcia with Caliber Collision Monterey did and excellent job. He had great communication from beginning to end and the shop did great work. Any issues I was u satisfied with they took the time to remedy until I was satisfied.

Likely to Recommend

Repair Quality

Customer Service

Amazing customer service from beginning to end from Anthony Garcia, he was amazing. You guy should give him a raise.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Appreciate all the team, in a jod well done and in answering all my questions. Very satisfied !

Likely to Recommend

Very likely

Repair Quality

Customer Service

Very helpful, also in the work Very satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am extremely satisfied with their one-stop service. From the initial drop-off of my damaged vehicle through the repairs and insurance claim assistance to the final completion, I received regular progress updates. Before I picked up the car, they performed a thorough interior and exterior cleaning as well as comprehensive safety checks. Entrusting my vehicle to them was truly a wise choice—the process was simple, fast, and hassle-free, and the service was excellent, giving me complete peace of mind. I am very grateful for their hard work!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good job, well done.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am a repeat customer to Caliber Montery Rd. Nelly is always a pleasure to work with. They are very clean and professional there.

My Experience

My Experience

I am satisfied on how my car was repaired. They are really professional and all their employees. The manager called me twice to keep me informed of the repair process.

Likely to Recommend

Repair Quality

The repairs were excellent as expected. The repairs were completed in a timely manner.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication. Excellent work. Definitely would recommend.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

They will most likely damage your personal belongings.

Repair Quality

Although the work done to our truck was great the fact that our children’s stroller wagon ended up with sun damage due to being exposed to direct sunlight for many days and the same wagon also ended up with a missing piece that holds one of the back wheels of our wonderfold wagon. This and not accepting fault by the manager that clearly saw that our family stroller wagon was damaged by the sun is what makes us make our dissatisfaction comment about the overall service that is a disservice to our family, because now I will need to replace the fabric and the wheels piece.

Customer Service

Although they attended to our concern about our wagon stroller having sun damage management was dishonest with what they saw and didn’t admit to it

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Great service and communication - Thx!!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything was done perfectly, on my part though I forgot to tell them to not to do the edge guard on my doors and they charged me 150 for that.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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