Caliber - Willow Glen

4.8 (4,301reviews)
98%
1802 Angela Street,  San Jose,  CA  95125
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,301)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with frequent mentions of excellent customer service, professional staff, and outstanding workmanship. Many highlight the superior communication throughout the repair process, including regular updates via text, email, and phone calls that kept them well-informed. Timeliness is a major strength, with numerous customers reporting repairs completed ahead of schedule or on time as promised. The quality of repairs receives high praise, with customers noting flawless paint matching, seamless alignment, and vehicles looking like new or better than before. Staff professionalism and friendliness are consistently commended, with many customers expressing they would return and recommend the shop to others. While a few minor issues were noted regarding communication speed and occasional missed details, the overwhelming feedback reflects high satisfaction with the comprehensive service experience.
AI-Generated from reviews written in the last 12 months
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"... repair after a minor fender bender, and they did an outstanding job. The team was professional from start to finish— they explained the process clearly, kept ..." Read more
"Great work, not a single complaint. Communication was excellent, from the time I stepped ..." Read more
"The repairs were immaculate!"
"... customer service and professionalism, combined with repair work that was done with perfection - you can't go wrong with these guys. Highly recommended!" Read more
"Great job, repair is undetectable, paint is beautiful…"
"... process clearly, kept me updated throughout, and had my vehicle ready ahead of schedule. The rear bumper looks absolutely perfect, with flawless ..." Read more
"Great work and it was done two days early"
"They did a great job 5 stars i got my truck back 1day early and that saved me a extra day of car rental truck ..." Read more
"Caliber does beautiful work and they were done two days earlier than they had predicted. Thank you so much!"
"It was ready in only a few days. I was expecting it to take much longer."
"There's an app that texted me to keep me in the loop throughout the process. They were even able to accept ..." Read more
"I was kept very informed of the progression of the repairs via email, text, and phone calls. I really appreciated ..." Read more
"Great work, not a single complaint. Communication was excellent, from the time I stepped in until the time the car was done."
"The person who assisted me speaks too fast, almost as if preventing to be asked anything on the repairs. Delivering ..." Read more
"Not good communication. The estimate was missing costs. No discussion of options. Some things I thought ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Easy process, friendly staff, repairs done quickly and professionally.

My Experience

Excellent work, great communication, quick turn around

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very organizad operation!

Likely to Recommend

Repair Quality

Great customer service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It came out beautifully. I am extremely happy with the work. Manny was super accommodating.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m seriously so impressed and happy with the quality of work that the guys at Caliber Collision. Not only was my car finished a week before the estimated date, but when I got it back, you would never know it was in a collision. From the tint to the exact shade of the paint, everything was perfect. Special shout out to David Kim! He kept the communication on point and made this nerve wracking experience less stressful because he was so great. 1000/10 would recommend Caliber Collision.

Likely to Recommend

Repair Quality

I’m so extremely satisfied with my repair. David Kim was amazing and so communicative.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

We are very satisfied with the job

Repair Quality

Customer Service

Great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The clear and consistent communication with staff made me feel at ease and less anxious about the whole process for repairs. This was my first car accident, so I was not sure what to expect, but David at The Angela Street site made sure I was informed every step of the way and coordinated my pick-up and return for my Enterprise car rental. One thing I will add is that I was somewhat disappointed to receive my car back after being told it had gotten a detail after repairs only to find stains of dirt on my car matts. Other than that I am pleased with my services at Caliber Collisions.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

This is the only place I would recommend.

Repair Quality

Great staff, timely service.

Customer Service

Great staff, David was patient and went the extra mile.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I am happy with the results and the great customer service!

My Experience

I appreciated the communication from David about the status of my cat while it was with Calibur Collision. He said the car would be cleaned inside and out. When I picked it up, it was so dusty on the inside and my driver side floor mat was covered in white chalky substance. I have to have it cleaned today.

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