Caliber - Santa Barbara - Gutierrez

4.9 (1,619reviews)
98%
129 E Gutierrez St,  Santa Barbara,  CA  93101
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (1,619)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting the professionalism, friendliness, and attentiveness of the entire team. Repairs were frequently described as flawless, with paint matching perfectly and vehicles returned looking like new. Numerous customers appreciated the added touches of receiving their cars cleaned, vacuumed, and detailed. Communication was a standout strength, with customers noting they received frequent updates via texts and calls throughout the repair process, keeping them fully informed at every stage. Timeliness was another major highlight, as many vehicles were completed ahead of the promised date, exceeding customer expectations. Customers also valued the seamless coordination with insurance companies and rental car agencies, making the overall experience stress-free. A small number of customers noted areas for improvement, including occasional alignment issues upon pickup, delays in parts, and one instance of an incomplete repair, but these were largely isolated comments amid overwhelmingly positive feedback.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... provided fantastic service. The staff treated me great. Not many businesses treat their customers so well. They repaired a door on my van that other body shops ..." Read more
"The staff went above and beyond; the repairs were done quickly and efficiently and they made the entire process so easy. They took ..." Read more
"Extremely satisfied with the quality of repair. The car was repaired 2 days before promised and drove ..." Read more
"Yes. Very satisfied great work. Time wise, car was done before thebdue time."
"Repairs look like new. Excellent and courteous customer service that went way beyond. Super happy!"
"Repairs were completed 2 days early"
"It was done right on time!"
"The repair work was completed in less time than anticipated and the service was exceptional"
"Early by three days"
"Yes. Very satisfied great work. Time wise, car was done before thebdue time."
"... was repaired and returned many days before promise. Communication was outstanding throughout the process." Read more
"It was great to get constant communications from the staff about my cars status"
"So communicative. More so than I would've expected."
"... immediately with the shop inquiring to get it in. Also updates were timely and honest. You don't get customer service like that anymore" Read more
"Great communication - they kept us informed of everything. There was a delay on a part - no fault of Caliber ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The whole process working with caliber was absolutely phenomenal. They took care of me and my car as soon as we got there until the very end. Isaiah was absolutely wonderful handling my car!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

The customer service was great. Isiah was extremely helpful and explained all steps of the process very clearly and answered all questions I had about the repair process. I was also offered a ride to enterprise to get my rental car after enterprise did not send a driver which was greatly appreciated.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Isaih Palmer provided ongoing communication. Initial assessment very informative. Workmanship — like new! Interface with Enterprise beyond expectation…drop off rental car on site made inconvenient situation a surprisingly positive experience. We will definitely come to /recommend Caliber Collision. Thank you for your service.

My Experience

They did it fantastic job. I would definitely recommend them

My Experience

Love the service ,the car looks great so happy with everything .great experience .totally recommend

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at caliber was courteous responsive and thorough. Tonya was incredible so professional and helpful and totally spot on with the whole process including timing to complete the repair. I really appreciate the car being cleaned so well before pick up too that doesn’t always happen and I really appreciate it. Thank you so much Team Caliber! - Rachel

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tanya & team at Caliber Collision were very attentive and efficient. They also returned my vehicle to me clean inside and out and the repair to the damaged front of my white Mazda 6 was solid & like new!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tanya is the best, she was so helpful throughout everything. She kept me informed and made sure I was able to get my car back in a timely manner. Thank you to the entire Caliber Collision team. You guys are amazing.

Likely to Recommend

Repair Quality

Caliber Collision did an amazing job with my car. Tanya amazing and such a great help throughout my whole process.

Customer Service

Caliber Collision did an amazing job with my car. Tanya amazing and such a great help throughout my whole process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service!

My Experience

Excellent service… courteous, professional, very organized, honest. Could not ask for better response to my expectations.

Likely to Recommend

Repair Quality

Customer Service

Excellent service in all respects … quality ,Honesty ,communication, attention, timely….

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Juan was very friendly, responsive and helpful throughout. Entire staff also on point. Much appreciated

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 1,619

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Santa Barbara  |  93101