Caliber - Goleta

4.9 (745reviews)
97%
5387 Overpass Rd,  Goleta,  CA  93111
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Call
Email

Reviews (745)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for excellent customer service, described as professional, friendly, and accommodating. Communication stands out as a key strength, with frequent text and phone updates keeping customers informed throughout the repair process. Many customers highlight that repairs were completed ahead of schedule, exceeding expectations. A few customers noted minor issues upon vehicle return, such as small touch-ups needed or missing items, though these were generally resolved promptly. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... exceptional experience with this collision repair shop! They fixed my car quickly and flawlessly, exceeding all my expectations. The communication was top-notch, clear, timely, ..." Read more
"Im extremely happy and impressed with the quality of work, efficiency, and quick turnaround time. I got my car back much ..." Read more
"Rear bumper looks like it was never damaged and the interior was cleaned as well. Excellent service. Additionally, customer ..." Read more
"Crew was friendly, professional and knowledgeable. They were a joy to work with, honest and transparent. I highly recommend this ..." Read more
"... professional. The facility was clean and welcoming. The work that was performed was excellent and very fast. I would highly recommend to friends and family." Read more
"... made a stressful situation seamlessly easy. .And my car was ready 3 days early!!" Read more
"My car was fixed 5 days before the expected date."
"... staff were all so courteous. I was so pleased that my car was finished two days before the expected time and delivered to my house on top of it!" Read more
"... communication services is 100% great. As for the length of completion of the car was a bit long, i do understand that parts may take long to arrive. The customer service is great and saw ..." Read more
"... professional. They explained everything start to finish and my car was ready two days earlier than estimated. I highly recommend" Read more
"... experience stand out, though, was the communication. I was updated super often throughout the whole process, which gave me complete peace of mind. I really appreciate the hard work and fantastic ..." Read more
"... from a body shop like Caliber Collision gave me. I received phone calls as the job progressed assuring me how things were progressing. I so appreciate Caliber‘s way of doing business. ..." Read more
"... estimated, which meant I had to extend my rental car, but the team kept me informed throughout the process. There is a small scratch near the right rear taillight ..." Read more
"clear and consistent communication, good customer service, thorough explanation of work, great job on repairs."
"The point of contact communication services is 100% great. As for the length of completion of the car was a ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber was easy to work with and I like that they have a connection with Enterprise Car Rentals so I was able to be picked up and then brought back… Very helpful! They did a great job on my car in a friendly, efficient and timely manner And they washed my car : ) : ) Thank you.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely recommend caliber Collision to a friend, the service was great.

Repair Quality

The end result looks like new! I was well informed through the process

Customer Service

The service was professional and friendly, everything was quick!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Adali, service advisor really worked hard on achieving customer satisfaction in his work effort.

Customer Service

Everyone is easy to work with and approachable.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This service and repair episode,I found Felipe, to be very knowledgeable, helpful and thorough. I won’t hesitate recommending you guys to my family, friends, and associates

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very well done fast service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The employees were very pleasant and efficient. They were courteous. I believe Felepi went above and beyond in his inspecting the car and the estimate was very fair.

Likely to Recommend

Very happy with work, personnel and guarantee of work.

Repair Quality

I am happy. Car looks great and doors work great.

Customer Service

Very willing to listen and very efficient

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very thorough and professional. Pleased with the results.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great and fast service, friendly customer service.

Likely to Recommend

Repair Quality

Great and fast service, friendly customer service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I experienced excellent service with my recent car repair. The staff were extremely helpful and professional, also assisted me in getting a rental vehicle reservation. I would highly recommend their service!

Likely to Recommend

I would highly recommend this business to everyone!

Repair Quality

Very professional!

Customer Service

Extremely helpful with the entire process.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Loved the work, the service, and the people. Everything went smoothly and everyone was very knowledgeable and made me feel comfortable and worry free.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The car looks amazing! And it only took a few days :)

Customer Service

Very friendly staff. Good communication (although they were given an old phone number by the insurance company)

Kept me Informed?

Yes

Ready on Time?

Yes

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