Caliber - Santa Barbara

4.8 (5,452reviews)
98%
606 E Haley St,  Santa Barbara,  CA  93103

In operation 29 years, 14 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,452)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many noting that repairs were completed ahead of schedule and results exceeded expectations. The friendly, professional, and knowledgeable staff received high marks for making what could be a stressful experience feel seamless and stress-free. Communication was frequently highlighted as a strong point, with customers appreciating regular updates via text, email, and phone throughout the repair process. Repair quality was repeatedly described as exceptional, with vehicles returned looking brand new or better than before the damage. A few customers noted areas for improvement, including more proactive communication on pickup timing, occasional delays, and isolated quality concerns - all raised directly by customers. Overall, the shop demonstrates a strong commitment to customer satisfaction, professionalism, and high-quality workmanship.
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"... weeks, but it was done in three days. The service and the work done was exceptional. My car looks better than it did when I bought it and I take good care of it. ..." Read more
"Excellent customer service, friendly, and a beautiful repair. It looks better than before it got damaged!"
"... and made the entire process easy and stress-free. My car looks and functions perfectly, and I couldnt be happier with the service." Read more
"Absolutely incredible—my car looks like new, and they went above and beyond replacing lightbulbs and cleaning my car inside and ..." Read more
"The quality of the repair is perfect!! Cant even tell the car had an accident!!"
"Great customer service and my repairs were done much sooner than expected!"
"Well… the car was ready before quoted.. cleaner than new… extremely competent and professionally service. ..." Read more
"They said 10 days and it was ready in 5! Very efficient!!"
"We were told 2 days but it ended up being 3 days."
"... complete the repair work before I had to leave but they were thorough and got the repair done in 4 days. I was surprised and happy that it was completed ..." Read more
"Communication was prompt and clear, the repairs were done extremely quickly, everyone was so kind and accommodating, ..." Read more
"Yes and no, I was told it was going to be done by the end of the week, but I didn't get any calls as the week end got closer ..." Read more
"Great customer service and communication the entire time they had the vehicle"
"Very helpful over email"
"There was a disconnect between the local shop and your corporate center. The corporate person was not informed and asked ..." Read more

My Experience

Hola si estoy muy satisfecha de la reparación de mi carro siempre me a gustado ir con ustedes por su buen trabajo son tres veces que me an reparado mis carros muchas gracias a todas las personas

Likely to Recommend

I tell everybody about you and you’re the only place I go

Repair Quality

I love this place. Everybody is super nice. My car comes out freaking good. My forerunner came home to me like super shiny. I’ve never had it that shiny and George Montalvo was amazing as well. Super nice cordial man. He said that there’s a lot of people that help out to make this company work and be known for amazing work so nothing but good stuff. I will always keep coming back. Thank you again.

Customer Service

once again, like I said everybody, there was super nice super great. It was fast. It was in and out. That’s what I like and amazing job.

My Experience

Alan was of great help! Thank you all.

Likely to Recommend

Thank you again

Repair Quality

The employees were all very helpful and the workmanship on the repairs was very excellent

Customer Service

My Experience

Wonderful service, thank you for such an exceptional service!

My Experience

They made my older, damaged 2013 Honda Accord look almost brand new! The team truly went above and beyond to meet my expectations, and I couldn’t be happier with the results. I especially appreciated the extra attention to detail, including vacuuming and cleaning the interior of my car. It was such a thoughtful touch that made the experience even better. The repairs were completed in a timely manner, and it was clear how much care, time, and dedication went into their work. Thank you for the outstanding service and for taking such great care of my vehicle. I highly recommend this team!

Likely to Recommend

Repair Quality

They made my older, damaged 2013 Honda Accord look almost brand new! The team truly went above and beyond to meet my expectations, and I couldn’t be happier with the results. I especially appreciated the extra attention to detail, including vacuuming and cleaning the interior of my car. It was such a thoughtful touch that made the experience even better. The repairs were completed in a timely manner, and it was clear how much care, time, and dedication went into their work. Thank you for the outstanding service and for taking such great care of my vehicle. I highly recommend this team!

Customer Service

Returned Clean

My Experience

Gina or giana took care of me well she told me exactly how long it was gonna take and she was right. 10/10

Likely to Recommend

Repair Quality

Friendly professional staff. Great communication and evaluation of damage repair process. Would highly recommend them next time we need auto body work.

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Thank you for doing a wonderful job with my car!

Likely to Recommend

Repair Quality

Customer Service

Thank you for doing a great job With my car!

My Experience

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Repair Quality

Customer Service

My Experience

Excellent customer service and I was excited that my truck was ready a lot sooner than expected.

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Repair Quality

Customer Service

Friendly staff

My Experience

Friendly staff, clear expectations, fast quality repair. Couldn’t ask for anything more.

Likely to Recommend

Repair Quality

Spectacular experience.

Customer Service

Incredible performance.

My Experience

The staff at Caliber Collision are very nice, friendly and knowledgeable. We keep coming back to you. Thank you for everything.

Likely to Recommend

Repair Quality

The staff meme era at Caliber are simply the best. We keep coming back every time we need our cars taken care off. Nice, friendly and knowledgeable. Thank you.

Customer Service

Super nice & knowledgeable

My Experience

Caliber Collision did a great job fixing my Sideview mirror. Dennis, the manager kept me informed on the order of the new mirror and let me know when it had come in. It was replaced and everything looked great. I had very little waiting time while it was replaced everything ran smoothly, and the personnel at Caliber Collision are very well trained and personable.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Excellent job, so very pleased.

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Fast, made it super easy for me and the quality looks great.