Caliber - Santa Barbara - Gutierrez

4.9 (1,657reviews)

98%

(805) 308-6434

129 E Gutierrez St, Santa Barbara, CA 93101

98%

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129 E Gutierrez St
Santa Barbara, CA 93101

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About Caliber - Santa Barbara - Gutierrez

See Photos

129 E Gutierrez St
Santa Barbara, CA 93101

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	9:00 am - 12:00 pm

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (1,657)

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Newest
Rating

1,299 Customers Rated

5 Stars

70.2% Complete

(1164)
4 Stars

5.3% Complete

(87)
3 Stars

1.1% Complete

(19)
2 Stars

0.6% Complete

(10)
1 Star

0.5% Complete

(8)
< 1 Star

0.7% Complete

(11)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with many highlighting the professionalism, friendliness, and attentiveness of the entire team. Repairs were frequently described as flawless, with paint matching perfectly and vehicles returned looking like new. Numerous customers appreciated the added touches of receiving their cars cleaned, vacuumed, and detailed. Communication was a standout strength, with customers noting they received frequent updates via texts and calls throughout the repair process, keeping them fully informed at every stage. Timeliness was another major highlight, as many vehicles were completed ahead of the promised date, exceeding customer expectations. Customers also valued the seamless coordination with insurance companies and rental car agencies, making the overall experience stress-free. A small number of customers noted areas for improvement, including occasional alignment issues upon pickup, delays in parts, and one instance of an incomplete repair, but these were largely isolated comments amid overwhelmingly positive feedback.

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Service Quality
Timeliness
Communication

"... provided fantastic service. The staff treated me great. Not many businesses treat their customers so well. They repaired a door on my van that other body shops ..." Read more

"The staff went above and beyond; the repairs were done quickly and efficiently and they made the entire process so easy. They took ..." Read more

"Extremely satisfied with the quality of repair. The car was repaired 2 days before promised and drove ..." Read more

"Yes. Very satisfied great work. Time wise, car was done before thebdue time."

"Repairs look like new. Excellent and courteous customer service that went way beyond. Super happy!"

"Repairs were completed 2 days early"

"It was done right on time!"

"The repair work was completed in less time than anticipated and the service was exceptional"

"Early by three days"

"Yes. Very satisfied great work. Time wise, car was done before thebdue time."

"... was repaired and returned many days before promise. Communication was outstanding throughout the process." Read more

"It was great to get constant communications from the staff about my cars status"

"So communicative. More so than I would've expected."

"... immediately with the shop inquiring to get it in. Also updates were timely and honest. You don't get customer service like that anymore" Read more

"Great communication - they kept us informed of everything. There was a delay on a part - no fault of Caliber ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... provided fantastic service. The staff treated me great. Not many businesses treat their customers so well. They repaired a door on my van that other body shops ..." Read more

"The staff went above and beyond; the repairs were done quickly and efficiently and they made the entire process so easy. They took ..." Read more

"Extremely satisfied with the quality of repair. The car was repaired 2 days before promised and drove ..." Read more

"Yes. Very satisfied great work. Time wise, car was done before thebdue time."

"Repairs look like new. Excellent and courteous customer service that went way beyond. Super happy!"

"Repairs were completed 2 days early"

"It was done right on time!"

"The repair work was completed in less time than anticipated and the service was exceptional"

"Early by three days"

"Yes. Very satisfied great work. Time wise, car was done before thebdue time."

"... was repaired and returned many days before promise. Communication was outstanding throughout the process." Read more

"It was great to get constant communications from the staff about my cars status"

"So communicative. More so than I would've expected."

"... immediately with the shop inquiring to get it in. Also updates were timely and honest. You don't get customer service like that anymore" Read more

"Great communication - they kept us informed of everything. There was a delay on a part - no fault of Caliber ..." Read more

Ti (Kia owner) reviewed 8/31/26

I have a KIA that was vandalized out on the street where I must park, Tanya was my collision agent & she did a fantastic job .

Thanks again Tanya !

Thankyou Tanya for all you did !!!!

Thankyou Tanya for all you did !!

Paul (Toyota owner) reviewed 8/31/26

Great work great employees

Great work and also done fast

Great customer service

Judith (Toyota owner) reviewed 8/31/26

They were amazing love the work they did on my car

Benjamin (Volkswagen owner) reviewed 8/30/26

Tanya was great, she was very helpful and kept me up to date on what was happening with my car.

Gloria (Scion owner) reviewed 8/29/26

Pleasant & helpful employees!

Juan Carlos (Toyota owner) reviewed 8/29/26

Top service from team members. Special shoutout to Juan Francisco. His friendly and professional, but down to earth approach makes you feel at home. Repair techs also go the extra mile covering every small detai.

John (BMW owner) reviewed 8/28/26

OUTSTANDING!! Juan and his team were phenomenal to work with… they all went the “extra mile” for me. My cat looks brand new! I couldn’t be happier. I HIGHLY recommend Caliber on Gutierrez Street in Santa Barbara! I’m in the service industry… just a great experience!!

Amy (Toyota owner) reviewed 8/28/26

Tanya ran the project of getting our car repaired, from beginning to end, and everything ran so smoothly! Tanya communicated with me every step of the way and made everything very easy for me as a client. She was responsive, personable, and has a good sense of humor, which helped when dealing with a "bummer" kind of situation. I am thankful for her help in getting us back on the road!

Rick (Audi owner) reviewed 8/28/26

Well done

Maria Del Rocio (Toyota owner) reviewed 8/27/26

I highly recommend Caliber Collision.

They did an excellent job with the repairs.

I was very satisfied with the service and support provided by the entire team at Caliber Collision. Tanya Lagunas was the person who assisted me, and she went above and beyond from start to finish. I really appreciate her excellent service and support throughout the entire process.

Alejandro (Chevrolet owner) reviewed 8/27/26

Larry (Mercedes-Benz owner) reviewed 8/27/26

Margarito (Hyundai owner) reviewed 8/27/26

I had a great experience with Caliber Collision. Everyone was very professional, helpful, and kept me informed throughout the repair process. They made what could have been a stressful situation much easier, and I really appreciated their communication and customer service. My car was repaired beautifully, and I’m very happy with the overall experience. Thank you to the whole Caliber Collision team for doing such a great job!

Eugene (Chevrolet owner) reviewed 8/27/26

Antonio (RAM owner) reviewed 8/27/26

Lee (Jeep owner) reviewed 8/26/26

Done earlier than promised.perfect match. Will recommend caliber to anyone. And they were courteous and respectful.

Rosa (Toyota owner) reviewed 8/26/26

Ignacio (Subaru owner) reviewed 8/26/26

Margarita (Toyota owner) reviewed 8/26/26

David (Lexus owner) reviewed 8/26/26

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Caliber - Santa Barbara - Gutierrez

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Santa Barbara - Gutierrez

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,657)

1,299 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?