Caliber - Santa Barbara - Gutierrez

4.9 (1,627reviews)
98%
129 E Gutierrez St,  Santa Barbara,  CA  93101

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (1,627)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting the professionalism, friendliness, and attentiveness of the entire team. Repairs were frequently described as flawless, with paint matching perfectly and vehicles returned looking like new. Numerous customers appreciated the added touches of receiving their cars cleaned, vacuumed, and detailed. Communication was a standout strength, with customers noting they received frequent updates via texts and calls throughout the repair process, keeping them fully informed at every stage. Timeliness was another major highlight, as many vehicles were completed ahead of the promised date, exceeding customer expectations. Customers also valued the seamless coordination with insurance companies and rental car agencies, making the overall experience stress-free. A small number of customers noted areas for improvement, including occasional alignment issues upon pickup, delays in parts, and one instance of an incomplete repair, but these were largely isolated comments amid overwhelmingly positive feedback.
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"... provided fantastic service. The staff treated me great. Not many businesses treat their customers so well. They repaired a door on my van that other body shops ..." Read more
"The staff went above and beyond; the repairs were done quickly and efficiently and they made the entire process so easy. They took ..." Read more
"Extremely satisfied with the quality of repair. The car was repaired 2 days before promised and drove ..." Read more
"Yes. Very satisfied great work. Time wise, car was done before thebdue time."
"Repairs look like new. Excellent and courteous customer service that went way beyond. Super happy!"
"Repairs were completed 2 days early"
"It was done right on time!"
"The repair work was completed in less time than anticipated and the service was exceptional"
"Early by three days"
"Yes. Very satisfied great work. Time wise, car was done before thebdue time."
"... was repaired and returned many days before promise. Communication was outstanding throughout the process." Read more
"It was great to get constant communications from the staff about my cars status"
"So communicative. More so than I would've expected."
"... immediately with the shop inquiring to get it in. Also updates were timely and honest. You don't get customer service like that anymore" Read more
"Great communication - they kept us informed of everything. There was a delay on a part - no fault of Caliber ..." Read more

My Experience

Love the service ,the car looks great so happy with everything .great experience .totally recommend

Likely to Recommend

For sure recommend

Repair Quality

Love the all the process with them they were quick and did such amazing job !!

Customer Service

The staff was so nice. And welcoming

Returned Clean

My Experience

Fantastic experience

Likely to Recommend

Repair Quality

Perfect

Customer Service

My Experience

Done earlier than promised.perfect match. Will recommend caliber to anyone. And they were courteous and respectful.

Likely to Recommend

Repair Quality

Tanya and her team, kept me informed at all times

Customer Service

Absolutely wonderful

My Experience

I had a great experience with Caliber Collision. Everyone was very professional, helpful, and kept me informed throughout the repair process. They made what could have been a stressful situation much easier, and I really appreciated their communication and customer service. My car was repaired beautifully, and I’m very happy with the overall experience. Thank you to the whole Caliber Collision team for doing such a great job!

Likely to Recommend

Repair Quality

Best Service, People, Repair looks perfect. Car looks brand new! Start to finish best experience after my car was hit and damaged. Easy and fast!

Customer Service

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Customer Service

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Returned Clean

My Experience

Isaih Palmer provided ongoing communication. Initial assessment very informative. Workmanship — like new! Interface with Enterprise beyond expectation…drop off rental car on site made inconvenient situation a surprisingly positive experience. We will definitely come to /recommend Caliber Collision. Thank you for your service.

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Repair Quality

Excellent beyond expectation.

Customer Service

Beyond expectation

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My Experience

They did it fantastic job. I would definitely recommend them

Likely to Recommend

I would definitely recommend.

Repair Quality

Very quick and easy with great results.

Customer Service

Tanya was really kind and helpful.

Returned Clean

My Experience

Juan Mendez and his staff are outstanding. I was completely satisfied, and this is the second time I have come to Caliber. Both times I’ve been treated extremely well.

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Customer Service

My Experience

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My Experience

The whole process working with caliber was absolutely phenomenal. They took care of me and my car as soon as we got there until the very end. Isaiah was absolutely wonderful handling my car!!

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My Experience

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Repair Quality

Customer Service

The customer service was great. Isiah was extremely helpful and explained all steps of the process very clearly and answered all questions I had about the repair process. I was also offered a ride to enterprise to get my rental car after enterprise did not send a driver which was greatly appreciated.

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My Experience

Everyone at caliber was courteous responsive and thorough. Tonya was incredible so professional and helpful and totally spot on with the whole process including timing to complete the repair. I really appreciate the car being cleaned so well before pick up too that doesn’t always happen and I really appreciate it. Thank you so much Team Caliber! - Rachel

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My Experience

Tanya & team at Caliber Collision were very attentive and efficient. They also returned my vehicle to me clean inside and out and the repair to the damaged front of my white Mazda 6 was solid & like new!

Likely to Recommend

Repair Quality

Customer Service